Okay, not trying to be "snobby", but...

Received an email directly from the Ashton Representative today.

I must say, I was truly rendered speechless.

It is nice to know that Customer Service STILL exists in this day and age.

[weak_link]

Originally Posted by tobii3

Received an email directly from the Ashton Representative today.

I must say, I was truly rendered speechless.

It is nice to know that Customer Service STILL exists in this day and age.

Can you share more detail? Not trying to pry but curious what they did to make you happy.

PM Sent

[kelmac07]

Glad to hear they responded and so promptly.

As it has been fore-said, definitely not a snobby complaint. In Canada those cigars are not only rare to find but quite pricey as well. Probably somewhere between $20-$30. I would be absolutely livid if I were to encounter such a problem. I would send them a letter and your pictures. Who knows, you may even get some free sticks out of it. Good luck with everything.

[replicant_argent]

I think you should have smoked it like you used to smoke various grasses back in the Jurassic period, ya old fart. I suppose you would complain if we hung ya with a new rope too.

Originally Posted by replicant_argent

I think you should have smoked it like you used to smoke various grasses back in the Jurassic period, ya old fart. I suppose you would complain if we hung ya with a new rope too.

Pete is right, Dave. I know you smoked some pretty gnarly stuff in Nam.

That was GOOD stuff compared to what we were smoking trying to ride elephants through the friggin Alps!!!



(I'm hoping Johnny wil see this and add the pic from his phone)

It only takes a tiny bit of sense to figure out why he doesn't want to post Ashton's response (especially on an open forum where anyone can read it). I don't understand why the mods have taken such an interest in this as if something unsavory is going on here. The issue seems to have been resolved amicably and that should be the end of it.

[icehog3]

Originally Posted by sodomanaz

It only takes a tiny bit of sense to figure out why he doesn't want to post Ashton's response (especially on an open forum where anyone can read it).

Ok, 폴, I'll bite....why? Not trying to be sarcastic, so maybe I don't have a tiny bit of sense.

This my first post in this thread, so I will assume the other accusation doesn't apply.

Originally Posted by icehog3

Ok, 폴, I'll bite....why? Not trying to be sarcastic, so maybe I don't have a tiny bit of sense.

This my first post in this thread, so I will recuse myselk from the other accusation.

Fatwallet/Slickdeals effect. There is a reason why customer service has gone down the tubes and it is partially because of advantageous assholes ruining it for everyone else.

Ashton did good by Tobii. If they didn't we'd probably see a continuation to this thread.

[icehog3]

Originally Posted by sodomanaz

Fatwallet/Slickdeals effect. There is a reason why customer service has gone down the tubes and it is partially because of advantageous assholes ruining it for everyone else.

Ashton did good by Tobii. If they didn't we'd probably see a continuation to this thread.

Fair enough.

[mmblz]

I can't speak for anyone else, but let me explain my own interest in tobii's (lack of) responses...

Originally Posted by sodomanaz

Fatwallet/Slickdeals effect. There is a reason why customer service has gone down the tubes and it is partially because of advantageous assholes ruining it for everyone else.

First off, you're absolutely right about this - and for that reason it would have made sense not to post this thread to begin with, as the logical conclusion was fairly foreseeable. Posting after a bad customer service experience is one thing, but as it stands this thread has no real purpose. The fill in the blanks outcome is pretty obvious, without giving the satisfaction of any sort of detail.

Second, since he never said anything about the cigar tasting bad or not smoking well due to the stem, I can only imagine it was fine and just happened to have a stem in it. Certainly if I were writing a complaint letter, I wouldn't leave out a "detail" such as the whole cigar being ruined, if that were the case (also he says he pulled it out of the NUB - sounds like it was perfectly enjoyable). As such I guess if a cigar with a stem doesn't satisfy him, I have a morbid curiosity to know what DOES satisfy him. Must have been quite a haul! Griping about a cigar that tastes and smokes fine but has a stem in it is like griping about the fact that my sports car doesn't have cup holders. IF in fact the stem didn't hinder the smoking, I would go so far as to say that tobii IS the guy ruining customer service for the rest of us.

I read a thread where someone said a stem in a cigar will cause a bitter taste. I can also imagine it would cause major burning issue.

I am new to this and have only experienced very small stems which were not much of an issue. The pic shows a huge stem and I can imagine it could be a problem. Just a thought. Maybe the OP can fill us in....

[BigCat]

Originally Posted by sodomanaz

Fatwallet/Slickdeals effect. There is a reason why customer service has gone down the tubes and it is partially because of advantageous assholes ruining it for everyone else.

Ashton did good by Tobii. If they didn't we'd probably see a continuation to this thread.

Seems to me the effect is the same at this point - he said he emailed them a problem and that they responded in such a manner to "render him speechless". The obvious implication is that Ashton went overboard in response to his complaint. I don't see how witholding the specifics will prevent other less deserving consumers from floating a few complaints Ashton's way.

[LasciviousXXX]

Originally Posted by sodomanaz

I don't understand why the mods have taken such an interest in this as if something unsavory is going on here. The issue seems to have been resolved amicably and that should be the end of it.

Well just because I'm a MOD doesn't mean I'm not interested in the issue (as are apparently many other non-MOD members). And if I'm correct my friend no one has said or implied that anything unsavory is going on. We're just wondering what their response was.

If tobii doesn't want to share it, then I'm sure he'll say so. If not, apparently he's got you to make up his mind for him

Thats not snobby at all in my opinion.

[loki]

those are some strong unfounded words mmblz, particularly with your position on this forum.

[mmblz]

all it would take to clarify is a reply by the OP to the question posted 3 or 4 times that seems to go ignored in favor of talk of "tree trunks"...

[akumushi]

Originally Posted by mmblz

all it would take to clarify is a reply by the OP to the question posted 3 or 4 times that seems to go ignored in favor of talk of "tree trunks"...