How would you handle

[neoflex]

I will be as vague as possible to not give away the retailer but figured I would pick your guys brains a little since I have been patient but it's getting thin. So two Fridays ago I ordered some sticks from a shop that had an exclusive. I ordered right as they opened so I knew I was or should have been to the top of the ship list. When I ordered they said they wouldn't be shipping until the following Monday which was fine and I appreciated the heads up and knowing they would be shipping USPS I figured I would have them by mid week. So the following Friday comes and still nothing. So I called and asked for the shop owner who I dealt with for the order. He was very short and assured me that I would either receive the sticks Sat or Monday. So today's Monday mail has come and gone so I decided to give him a call. I was very calm and explained that I still have not received the shipment and asked if he could provide me with a DC number. He tells me he will need to look for it and will send me a message via Facebook. I kindly mention that we have no contact with them through Facebook and would he like my phone number or e-mail. He replied with, I have seen your posts on Facebook on the group for the manufacturer to which he had an exclusive for and will send you a Friend Request so I can send you the shipping info and quickly rushed me off the phone. Total BS way to go about it but I figured I would give him the benefit of the doubt. That was at noon. Almost 4:30 now and no contact and I am more or less getting annoyed at the lack of effort being put in to help with figuring out where the package is especially since I know that some have landed already. I figured I would call again this afternoon but if the results are lackluster like the previous two calls do I just put this guy on blast on the manufacturers page on Facebook or continue to just put up with the nonsense of not really wanting to be bothered? It's pretty pathetic that I had a package ship from CI this past Fri and it will be here tomorrow meanwhile it's been over a week since I ordered this package. You would think I was ordering Swiss Chocolates. I figured I would give him one more shot to get it right otherwise I would call him out on his BS and start being a douche nozzle back. If he didn't ship until a week later or hasn't shipped yet than be honest and tell me whats up. Don't tell me that you'll contact me via Facebook. Can't get anymore unprofessional that that in my opinion.