Customer service

So my Palio broke. The tab in the track folded up and it wont close. I brought it to one of the dealers listed on the site and they told me to pound sand. No receipt, no warranty. So I e-mailed Palio with my dilemma. I wasn't mad or demanding or ticked off in anyway. To my utter amazement, I got a call from Palio in 10 minutes. He said he was sorry, and he talked to the store I went to, and if I go back tomorrow, they will have a new one for me. I was impressed with how fast they resolved the issue. Just thought it was worth mentioning.