Sears Customer Service

Does anyone else here regularly experience terrible customer service at Sears permanent store?

Each time Danielle and I go in there we get terrible service. This is the only major department store I know of that when you walk by a customer service associate they don't ask if you need help. They must have really low standards.

Yesterday I was looking at blu ray / surround sound sets. I walked up to the counter and this is the conversation that took place:

Me: Hi, I was wondering if you would help me?
Sears: With what?
Me: I found a surround sound system I want, but I can't find the box on the floor.
Sears: The surround sound systems are under the TV, you can see them there.
Me: Right, I found one, now I want to purchase it. How do I do that?
Sears: We don't have them here, I can show you where to find them! *points toward TV displays*

At this point my patience is pretty much shot....

Me: I found the system I want, now I want to purchase it, can you please help me find it?
Sears: We have them downstairs, if it's in stock. I don't know if it is.

At that point I just walked away. We get the same service every time and it's ****ing irritating.

Anyone else have these problems at stores? or Sears in particular?