Customer service

08-25-2009, 06:52 PM

So my Palio broke. The tab in the track folded up and it wont close. I brought it to one of the dealers listed on the site and they told me to pound sand. No receipt, no warranty. So I e-mailed Palio with my dilemma. I wasn't mad or demanding or ticked off in anyway. To my utter amazement, I got a call from Palio in 10 minutes. He said he was sorry, and he talked to the store I went to, and if I go back tomorrow, they will have a new one for me. I was impressed with how fast they resolved the issue. Just thought it was worth mentioning.

08-25-2009, 06:53 PM

Marc at Palio rocks!!

G G · 08-25-2009, 06:53 PM

Good deal Steve.

jjirons69 · 08-25-2009, 06:56 PM

That's exactly why you buy them...and they cut like hell, too!

08-25-2009, 07:06 PM

That is who Customer Service is supposed to work.

Smokin Gator · 08-25-2009, 07:07 PM

That is some awesome service!!

kelmac07 · 08-25-2009, 07:10 PM

Mark is awesome!! But I keep hearing BOTLs say that the retailers do not know what the Palio warranty is about (this one told Steve to pound salt). That is what pisses me off. RETAILERS...If you are going to sell something, learn about it!!! Keep up the good work Mark...you have an awesome product!!!

Ranger_B · 08-25-2009, 07:11 PM

Just one more reason I love my Palio.

massphatness · 08-25-2009, 07:31 PM

It's why it's the only cutter I have in mutiples.

dunng · 08-25-2009, 07:33 PM

You can always count on Marc!

cle_smoker · 08-25-2009, 07:34 PM

Man, I gotta off my lazy ass and get one of those. Can't beat service like that.

Kreth · 08-25-2009, 07:45 PM

Quote:

Originally Posted by cle_smoker

Man, I gotta off my lazy ass and get one of those. Can't beat service like that.

You won't regret it. I've been debating getting one of the nice burlwood or carbon fiber models, and putting the Palio I have now in my golf bag instead of the cheapie I have there now.

skullnrose · 08-25-2009, 08:02 PM

Glad you got it worked out. Great product Great service. Mine finally gave out yesterday one side of the blade came loose so I'm going to order a new one and send this one off to get fixed.

08-25-2009, 11:09 PM

Quote:

Originally Posted by Darrell

Marc at Palio rocks!!

Class-Act

Skywalker · 08-25-2009, 11:15 PM

Nice!!!

08-25-2009, 11:17 PM

Good to hear...

And I Love mine!!!!

markem · 08-25-2009, 11:20 PM

If you think that Palio customer service is good, just spend some time talking about customer service and business ethics with Marc. A passion for doing the right thing regardless of personal cost.

08-25-2009, 06:52 PM	#1
streetglide Guest Posts: n/a	Customer service So my Palio broke. The tab in the track folded up and it wont close. I brought it to one of the dealers listed on the site and they told me to pound sand. No receipt, no warranty. So I e-mailed Palio with my dilemma. I wasn't mad or demanding or ticked off in anyway. To my utter amazement, I got a call from Palio in 10 minutes. He said he was sorry, and he talked to the store I went to, and if I go back tomorrow, they will have a new one for me. I was impressed with how fast they resolved the issue. Just thought it was worth mentioning.

08-25-2009, 06:53 PM	#2
Darrell Guest Posts: n/a	Re: Customer service Marc at Palio rocks!!

08-25-2009, 06:53 PM	#3
G G BR549 Join Date: Oct 2008 First Name: Greg Location: Taylor, FL. Posts: 12,737 Trading: (10)	Re: Customer service Good deal Steve.

08-25-2009, 06:56 PM	#4
jjirons69 Haberdasher Join Date: Oct 2008 First Name: Jamie Location: Chucktown, SC Posts: 4,120 Trading: (94)	Re: Customer service That's exactly why you buy them...and they cut like hell, too! __________________ Somebody has to go back and get a chitload of dimes

08-25-2009, 07:06 PM	#5
Cigary Guest Posts: n/a	Re: Customer service That is who Customer Service is supposed to work.

08-25-2009, 07:07 PM	#6
Smokin Gator Just plain insane! Join Date: Oct 2008 Location: The Swamp Posts: 6,237 Trading: (106)	Re: Customer service That is some awesome service!! __________________ Check out the Cigar Asylum Newbie Sampler Trade

08-25-2009, 07:10 PM	#7
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Customer service Mark is awesome!! But I keep hearing BOTLs say that the retailers do not know what the Palio warranty is about (this one told Steve to pound salt). That is what pisses me off. RETAILERS...If you are going to sell something, learn about it!!! Keep up the good work Mark...you have an awesome product!!! __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

08-25-2009, 07:11 PM	#8
Ranger_B Have My Own Room Join Date: Apr 2009 First Name: Frank Location: North Carolina Posts: 1,321 Trading: (31)	Re: Customer service Just one more reason I love my Palio.

08-25-2009, 07:31 PM	#9
massphatness Where's my buffaloooo ... Join Date: Oct 2008 First Name: Vin Location: MassHolia Posts: 12,690 Trading: (206)	Re: Customer service It's why it's the only cutter I have in mutiples. __________________ *Help Support The Navy SEAL Foundation: HERE*

08-25-2009, 07:33 PM	#10
dunng MassHole Join Date: Oct 2008 First Name: Greg Location: MassHole Posts: 4,719 Trading: (59)	Re: Customer service You can always count on Marc! __________________ MassHole Banter

08-25-2009, 07:34 PM	#11
cle_smoker Adjusting to the Life Join Date: Feb 2009 First Name: Robert Location: Cleveland, OH Posts: 403 Trading: (1)	Re: Customer service Man, I gotta off my lazy ass and get one of those. Can't beat service like that.

08-25-2009, 08:02 PM	#13
skullnrose Ashes,ashes,all fall down Join Date: Jan 2009 First Name: Scott Posts: 799 Trading: (16)	Re: Customer service Glad you got it worked out. Great product Great service. Mine finally gave out yesterday one side of the blade came loose so I'm going to order a new one and send this one off to get fixed. __________________

08-25-2009, 11:15 PM	#15
Skywalker BABOTL Join Date: Oct 2008 First Name: Dice Location: Galaxy Far Far Away Posts: 10,168 Trading: (18)	Re: Customer service Nice!!! __________________ Smoke what you like!!!

08-25-2009, 11:17 PM	#16
dubnick Guest Posts: n/a	Re: Customer service Good to hear... And I Love mine!!!!

08-25-2009, 11:20 PM	#17
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,646 Trading: (47)	Re: Customer service If you think that Palio customer service is good, just spend some time talking about customer service and business ethics with Marc. A passion for doing the right thing regardless of personal cost. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx