Sears Customer Service

10-18-2010, 11:03 AM

Does anyone else here regularly experience terrible customer service at Sears permanent store?

Each time Danielle and I go in there we get terrible service. This is the only major department store I know of that when you walk by a customer service associate they don't ask if you need help. They must have really low standards.

Yesterday I was looking at blu ray / surround sound sets. I walked up to the counter and this is the conversation that took place:

Me: Hi, I was wondering if you would help me?
Sears: With what?
Me: I found a surround sound system I want, but I can't find the box on the floor.
Sears: The surround sound systems are under the TV, you can see them there.
Me: Right, I found one, now I want to purchase it. How do I do that?
Sears: We don't have them here, I can show you where to find them! *points toward TV displays*

At this point my patience is pretty much shot....

Me: I found the system I want, now I want to purchase it, can you please help me find it?
Sears: We have them downstairs, if it's in stock. I don't know if it is.

At that point I just walked away. We get the same service every time and it's ****ing irritating.

Anyone else have these problems at stores? or Sears in particular?

bvilchez · 10-18-2010, 11:08 AM

I've been to a few different Sears stores before and never received service like that. Did you try another associate?

If the majority were like that ask for a manager. Sometimes though the manager is useless as well as the associates are a direct reflection of their leadership.

forgop · 10-18-2010, 11:09 AM

If you found what you like at Sears, I'd recommend checking Amazon and comparing their price. You can usually get a better deal there, possibly avoid tax, and get free shipping on a lot of items.

10-18-2010, 11:13 AM

If you speak of the Sears in Cupertino. I have had less than stellar service there in the past.

elderboy02 · 10-18-2010, 11:14 AM

I worked at Sears when I was in college. With that said, I don't think customer service was horrible. You might have just got someone who was having a bad day.

MedicCook · 10-18-2010, 11:17 AM

Sears used to have the best customer service. I have not been in a Sears in years though.

BlackDog · 10-18-2010, 11:18 AM

I haven't set foot in a Sears store for over a decade for that exact reason. Shop elsewhere.

icehog3 · 10-18-2010, 11:25 AM

Quote:

Originally Posted by Darrell

Does anyone else here regularly experience terrible customer service at Sears permanent store?

Each time Danielle and I go in there we get terrible service.

And you keep going back because........???

NCRadioMan · 10-18-2010, 11:31 AM

Quote:

Originally Posted by icehog3

And you keep going back because........???

D's just a glutton for punishment kinda dude.

Been to a number of stores and all seemed friendly enough. Then again, this is the South.

Subvet642 · 10-18-2010, 11:32 AM

Sears is a pale shadow of what it once was.

shilala · 10-18-2010, 11:57 AM

Yeah, it's brutal. I don't bother with them at all.
The only time I go in there is to look at stuff so I can see it in person and buy it elsewhere. I did buy a few tv's there in the past five years, but it was because I beat them down to cheaper than anywhere else and got them to put them in the car.

elderboy02 · 10-18-2010, 12:18 PM

Quote:

Originally Posted by shilala

...but it was because I beat them down to cheaper than anywhere else and got them to put them in the car.

That is their policy IIRC. Show them an ad with a cheaper price and they match it

shilala · 10-18-2010, 12:33 PM

Quote:

Originally Posted by elderboy02

That is their policy IIRC. Show them an ad with a cheaper price and they match it

If you haggle, they can save you a few more bucks, too.
It's gotta be a b&m ad. They'll also do a pricematch online to check the other b&m's for you while you're in the store. Then a little himhaw and BS and they'll magically go a bit lower.
What their policy is now, I can't tell ya. Lisa recently bought a fridge there, but it was only because if she bought gift cards at Giant Eagle and paid for the fridge with gift cards, she saved a bunch of money somehow. She's a scam-master.

thebayratt · 10-18-2010, 02:48 PM

Sear's service sucks because they are probly the lowest paid "big" store in a mall. My mom worked there and she got so aggrevated at the BS they made, well, tried to make her do that she walked into the store manager's office after about a week and a half and told him to F-off! My mom, don't cuss and is real easy going!

10-18-2010, 04:30 PM

Quote:

Originally Posted by icehog3

And you keep going back because........???

I have a Sears card and aside from the customer service I always find good deals and am happy with their products.

kelmac07 · 10-18-2010, 04:38 PM

I refuse to give any company a dime of my money if they have sh*tty customer service. I will always ask to see a manager, and tell them what happened and that they have lost my business.

icehog3 · 10-18-2010, 06:22 PM

Quote:

Originally Posted by Darrell

I have a Sears card and aside from the customer service I always find good deals and am happy with their products.

Roger.

RGD. · 10-18-2010, 11:25 PM

I thought my wife was the only one who ever went to Sears - and that's only cause she can be a persistent b***h who isn't afraid to make a public display.

Seriously - I only ever go there for sockets and ratchets simply for the warranty/exchange policy. Last several years though have bought the Kobalt tools at Lowes which have a similar exchange policy.

Ron

Skywalker · 10-18-2010, 11:29 PM

Darrell, maybe it was your winning personality???

What???

Adriftpanda · 10-19-2010, 05:43 AM

Quote:

Originally Posted by Skywalker

Darrell, maybe it was your winning personality???

What???

oh man that is funny!!

10-18-2010, 11:03 AM	#1
Darrell Guest Posts: n/a	Sears Customer Service Does anyone else here regularly experience terrible customer service at Sears permanent store? Each time Danielle and I go in there we get terrible service. This is the only major department store I know of that when you walk by a customer service associate they don't ask if you need help. They must have really low standards. Yesterday I was looking at blu ray / surround sound sets. I walked up to the counter and this is the conversation that took place: Me: Hi, I was wondering if you would help me? Sears: With what? Me: I found a surround sound system I want, but I can't find the box on the floor. Sears: The surround sound systems are under the TV, you can see them there. Me: Right, I found one, now I want to purchase it. How do I do that? Sears: We don't have them here, I can show you where to find them! points toward TV displays At this point my patience is pretty much shot.... Me: I found the system I want, now I want to purchase it, can you please help me find it? Sears: We have them downstairs, if it's in stock. I don't know if it is. At that point I just walked away. We get the same service every time and it's ****ing irritating. Anyone else have these problems at stores? or Sears in particular?

10-18-2010, 11:08 AM	#2
bvilchez En búsqueda..... Join Date: Oct 2008 First Name: Bolivar aka Jay Location: Back in SoCal Posts: 3,202 Trading: (76)	Re: Sears Customer Service I've been to a few different Sears stores before and never received service like that. Did you try another associate? If the majority were like that ask for a manager. Sometimes though the manager is useless as well as the associates are a direct reflection of their leadership.

10-18-2010, 11:09 AM	#3
forgop Not a puffer Join Date: Oct 2008 First Name: Duane Location: Indianapolis, IN Posts: 2,869 Trading: (40)	Re: Sears Customer Service If you found what you like at Sears, I'd recommend checking Amazon and comparing their price. You can usually get a better deal there, possibly avoid tax, and get free shipping on a lot of items.

10-18-2010, 11:13 AM	#4
mariogolbee Guest Posts: n/a	Re: Sears Customer Service If you speak of the Sears in Cupertino. I have had less than stellar service there in the past.

10-18-2010, 11:14 AM	#5
elderboy02 Lets Go Buckeyes! Join Date: Oct 2008 First Name: Dan Location: Cincinnati, OH Posts: 12,508 Trading: (133)	Re: Sears Customer Service I worked at Sears when I was in college. With that said, I don't think customer service was horrible. You might have just got someone who was having a bad day.

10-18-2010, 11:17 AM	#6
MedicCook Mila smoked my cigar Join Date: Jan 2009 First Name: Ryan Location: Schaghticoke, NY Posts: 10,946 Trading: (7)	Re: Sears Customer Service Sears used to have the best customer service. I have not been in a Sears in years though. __________________ 27 World Series Championship's "If your wife doesn't like the aroma of your cigar, change your wife.", Zino Davidoff

10-18-2010, 11:18 AM	#7
BlackDog Gonna make you groove... Join Date: Oct 2008 First Name: Warren Location: Minneapolis, MN Posts: 2,468 Trading: (19)	Re: Sears Customer Service I haven't set foot in a Sears store for over a decade for that exact reason. Shop elsewhere. __________________ "We live in the good of this."

10-18-2010, 11:32 AM	#10
Subvet642 Bilge Rat Join Date: Nov 2009 First Name: Darren Location: Torpedo Room Bilge Posts: 2,997 Trading: (13)	Re: Sears Customer Service Sears is a pale shadow of what it once was. __________________ *"Man's mind is his basic tool of survival. Life is given to him, survival is not." -John Galt*

10-18-2010, 11:57 AM	#11
shilala Dear Lord, Thank You. Join Date: Oct 2008 First Name: Scott Posts: 13,721 Trading: (252)	Re: Sears Customer Service Yeah, it's brutal. I don't bother with them at all. The only time I go in there is to look at stuff so I can see it in person and buy it elsewhere. I did buy a few tv's there in the past five years, but it was because I beat them down to cheaper than anywhere else and got them to put them in the car. __________________

10-18-2010, 02:48 PM	#14
thebayratt Still Watching My Ash Join Date: Jan 2010 First Name: Shawn Location: Mississippi Posts: 1,326 Trading: (11)	Re: Sears Customer Service Sear's service sucks because they are probly the lowest paid "big" store in a mall. My mom worked there and she got so aggrevated at the BS they made, well, tried to make her do that she walked into the store manager's office after about a week and a half and told him to F-off! My mom, don't cuss and is real easy going!

10-18-2010, 04:38 PM	#16
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Sears Customer Service I refuse to give any company a dime of my money if they have shtty customer service. I will always ask to see a manager, and tell them what happened and that they have lost my business. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"*

10-18-2010, 11:25 PM	#18
RGD. God Like Status Join Date: Oct 2008 First Name: Ron Location: Alexandria, Virginia Posts: 971 Trading: (1)	Re: Sears Customer Service I thought my wife was the only one who ever went to Sears - and that's only cause she can be a persistent b***h who isn't afraid to make a public display. Seriously - I only ever go there for sockets and ratchets simply for the warranty/exchange policy. Last several years though have bought the Kobalt tools at Lowes which have a similar exchange policy. Ron

10-18-2010, 11:29 PM	#19
Skywalker BABOTL Join Date: Oct 2008 First Name: Dice Location: Galaxy Far Far Away Posts: 10,168 Trading: (18)	Re: Sears Customer Service Darrell, maybe it was your winning personality??? What??? __________________ Smoke what you like!!!

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