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Old 05-12-2009, 04:13 PM   #1
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Default Palio Customer Service
is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.
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Old 05-12-2009, 04:17 PM   #2
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Default Re: Palio Customer Service
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Originally Posted by smitdavi View Post
is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.


Care to let us know which retailer we should avoid doing business with?
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Old 05-12-2009, 05:25 PM   #3
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Default Re: Palio Customer Service
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Care to let us know which retailer we should avoid doing business with?
Don't jump to conclusions. It may be an isolated incident that will be rectified between Palio and the retailer. No need to condemn based on one incident.
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Old 05-12-2009, 08:11 PM   #4
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Default Re: Palio Customer Service
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Don't jump to conclusions. It may be an isolated incident that will be rectified between Palio and the retailer. No need to condemn based on one incident.
Situation discussed and rectified, please do visit this retailer, as they were a bit unclear as to the authorized Palio retailer responsibilities and will do what is necessary moving forward.
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Old 05-12-2009, 04:18 PM   #5
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Default Re: Palio Customer Service
It's a B&M in Indianapolis
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Old 05-12-2009, 04:40 PM   #6
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It's a B&M in Indianapolis
well I'm never buying from there!
Thanks for sharing David.
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Old 05-12-2009, 04:37 PM   #7
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They are great. I had a case melted in a car fire, and they sent me a new one. The cutter was just fine, no damage at all.
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Old 05-12-2009, 05:06 PM   #8
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Default Re: Palio Customer Service
Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you!

Have you tried their cigar, Esencia?
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Old 05-12-2009, 05:17 PM   #9
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Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you!

Have you tried their cigar, Esencia?
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Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service
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Old 05-12-2009, 06:16 PM   #10
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Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service
A solid BOTL and a great guy for sure.
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Old 05-12-2009, 08:12 PM   #11
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Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service
It was a pleasure speaking with you today and TY for the kind words.
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Old 05-12-2009, 08:17 PM   #12
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It was a pleasure speaking with you today and TY for the kind words.
NP problem...it's pretty easy when the product and the customer service speak for themselves
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Old 05-12-2009, 05:16 PM   #13
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Sounds like their service is as good as their cutters!
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Old 05-12-2009, 05:23 PM   #14
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Default Re: Palio Customer Service
I had to return one to David at Heartfelt...easy as pie . I love those cutters.
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Old 05-12-2009, 05:27 PM   #15
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Default Re: Palio Customer Service
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I had to return one to David at Heartfelt...easy as pie . I love those cutters.
That's how Marc wants it to be...to say he was disappointed that one of his retailers failed to do this would be an understatement
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Old 05-12-2009, 08:03 PM   #16
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Old 05-12-2009, 08:37 PM   #17
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Default Re: Palio Customer Service
Sounds like Palio has everything going for them...except their cutters are so friggin ugly
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Old 05-12-2009, 09:01 PM   #18
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I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing
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Old 05-12-2009, 09:08 PM   #19
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I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing
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Old 05-12-2009, 09:34 PM   #20
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Default Re: Palio Customer Service
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I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing
I damn near sliced the tip of my finger trying to brush off the blades with it open. Now I always clean the blades with it closed.
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