A nice touch by Hoya de Monterrey

SvilleKid · 08-25-2010, 10:43 PM

It's been rather nice in the late afternoons this week in central Alabama. So much so that I've been able to smoke several cigars an afternoon while catching up on my Sci-Fi reading. I have half a dozen HdM Excaliber's (got to be double corona size) that my son left here two months ago (was used for his best friend's wedding). Since this was a nice, long cigar, I figured it would be a nice time consumer. And, and a first cigar of the day, I wanted a mild to medium smoke. This fit the bill nicely. The cigar was everything I hoped it would be! I smoked it down to a nub (as close as I could without a clip or other holding device with me). I took the photo below, and texted it to my son to show him how much I had enjoyed one of the cigars he had left for me.

Ten minutes later, my cell phone rang, with a number I did not recognize. I answered it, and the caller identified himself as Rick Chandler, the General Cigar man in charge of the Excalibur line. He had received a copy of my "nub" photo, and simply wanted to thank me for smoking their line of cigar, and for having enjoyed it enough to communicate that enjoyment to another cigar smoker!!! I wasn't speechless, but was close. His thanks was genuine, and was well appreciated! Performance above and beyond the call of duty, IMO!

NCRadioMan · 08-25-2010, 10:54 PM

Awesome! I've had something similar happen to me, Cliff. Gave me that much more respect for the people that run, and work in, this industry.

cort · 08-25-2010, 10:56 PM

Very Cool

CigarNut · 08-25-2010, 10:56 PM

Very Cool!

SvilleKid · 08-25-2010, 11:06 PM

Quote:

Originally Posted by NCRadioMan

Awesome! I've had something similar happen to me, Cliff. Gave me that much more respect for the people that run, and work in, this industry.

Good to hear from you Brent. How's things up at the Schloz Adler?

NCRadioMan · 08-25-2010, 11:11 PM

Quote:

Originally Posted by SvilleKid

Good to hear from you Greg. How's things up at the Schloz Adler?

Fixed it.

Things are spacious.

TideRoll · 08-26-2010, 12:03 AM

That's pretty good customer relations right there.

I might have a few Hoyas around here somewhere. Weather should break a little in a week or three and I can get back into the swing of things and knock one or two out.

SvilleKid · 08-26-2010, 03:14 AM

Well, heck. Old age catching up with me. Mentioned a photo, forgot to attach it!! Maybe I can get it right this time!

Coach Deg · 08-26-2010, 05:05 AM

That's awesome!

Subvet642 · 08-26-2010, 09:52 AM

I've only had their 1066s, but I love them.

kaisersozei · 08-26-2010, 09:55 AM

Cool!

mukky · 08-28-2010, 08:50 PM

cool. but how did he get a copy of the pic. Didnt you just txt it to your son. Creepy

SvilleKid · 08-28-2010, 10:18 PM

Quote:

Originally Posted by mukky

cool. but how did he get a copy of the pic. Didnt you just txt it to your son. Creepy

That was an easy one! My son sent it to him!

mukky · 08-28-2010, 10:38 PM

Quote:

Originally Posted by SvilleKid

That was an easy one! My son sent it to him!

ahh. gotcha

Chingas · 08-29-2010, 05:34 AM

Thats Badass Cliff. I'd like to think if I were ever in that position I'd do the same thing. Too many people forget where they come from or get lost in Business. I notice that is less and less the case in the Cigar Industry.

08-25-2010, 10:43 PM	#1
SvilleKid Yes I am a Pirate Join Date: Oct 2008 Location: 33°46′08″N 86°28′16″W / 33.76895°N 86.471037°W Posts: 2,776 Trading: (52)	A nice touch by Hoya de Monterrey It's been rather nice in the late afternoons this week in central Alabama. So much so that I've been able to smoke several cigars an afternoon while catching up on my Sci-Fi reading. I have half a dozen HdM Excaliber's (got to be double corona size) that my son left here two months ago (was used for his best friend's wedding). Since this was a nice, long cigar, I figured it would be a nice time consumer. And, and a first cigar of the day, I wanted a mild to medium smoke. This fit the bill nicely. The cigar was everything I hoped it would be! I smoked it down to a nub (as close as I could without a clip or other holding device with me). I took the photo below, and texted it to my son to show him how much I had enjoyed one of the cigars he had left for me. Ten minutes later, my cell phone rang, with a number I did not recognize. I answered it, and the caller identified himself as Rick Chandler, the General Cigar man in charge of the Excalibur line. He had received a copy of my "nub" photo, and simply wanted to thank me for smoking their line of cigar, and for having enjoyed it enough to communicate that enjoyment to another cigar smoker!!! I wasn't speechless, but was close. His thanks was genuine, and was well appreciated! Performance above and beyond the call of duty, IMO! __________________ Ceilin' fan it stirs the air, Cigar smoke does swirl. The fragrance on the pillow case, and he thinks about the girl. Thanks, JB, 1975.

08-25-2010, 10:54 PM	#2
NCRadioMan Chutney Lovebusciut Join Date: Oct 2008 First Name: Chutney Location: On the shores of Loch Shiel Posts: 4,277 Trading: (66)	Re: A nice touch by Hoya de Monterrey Awesome! I've had something similar happen to me, Cliff. Gave me that much more respect for the people that run, and work in, this industry. __________________ The path to loyalty is trust.

08-25-2010, 10:56 PM	#3
cort ◤◢◣◥ Join Date: Oct 2008 First Name: Gary Posts: 4,478 Trading: (41)	Re: A nice touch by Hoya de Monterrey Very Cool

08-25-2010, 10:56 PM	#4
CigarNut Fck Cancer! Join Date: Jan 2009 First Name: Michael Location: Clermont, Florida Posts: 18,042 Trading: (111*)	Re: A nice touch by Hoya de Monterrey Very Cool! __________________ Need Beads? Need Five Finger Bags? 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/ participation in trade (trader rating). New members can be added at any time.

08-26-2010, 12:03 AM	#7
TideRoll It is what it is. Join Date: Oct 2008 First Name: Tim Location: North of the 'Ham Posts: 154 Trading: (5)	Re: A nice touch by Hoya de Monterrey That's pretty good customer relations right there. I might have a few Hoyas around here somewhere. Weather should break a little in a week or three and I can get back into the swing of things and knock one or two out. __________________ “If you believe in yourself and have dedication and pride, and never quit, you'll be a winner. The price of victory is high but so are the rewards.” - Paul W. Bryant

08-26-2010, 03:14 AM	#8
SvilleKid Yes I am a Pirate Join Date: Oct 2008 Location: 33°46′08″N 86°28′16″W / 33.76895°N 86.471037°W Posts: 2,776 Trading: (52)	Re: A nice touch by Hoya de Monterrey Well, heck. Old age catching up with me. Mentioned a photo, forgot to attach it!! Maybe I can get it right this time! __________________ Ceilin' fan it stirs the air, Cigar smoke does swirl. The fragrance on the pillow case, and he thinks about the girl. Thanks, JB, 1975. Last edited by SvilleKid; 05-28-2011 at 02:09 PM.

08-26-2010, 05:05 AM	#9
Coach Deg C O W eieio. Join Date: May 2009 First Name: Mike Location: Hudson, FL Posts: 2,853 Trading: (59)	Re: A nice touch by Hoya de Monterrey That's awesome!

08-26-2010, 09:52 AM	#10
Subvet642 Bilge Rat Join Date: Nov 2009 First Name: Darren Location: Torpedo Room Bilge Posts: 2,997 Trading: (13)	Re: A nice touch by Hoya de Monterrey I've only had their 1066s, but I love them. __________________ *"Man's mind is his basic tool of survival. Life is given to him, survival is not." -John Galt*

08-26-2010, 09:55 AM	#11
kaisersozei The Homebrew Hammer Join Date: Oct 2008 First Name: Gerard Location: Midlothian, VA Posts: 3,183 Trading: (40)	Re: A nice touch by Hoya de Monterrey Cool! __________________

08-28-2010, 08:50 PM	#12
mukky NOOB Join Date: Jun 2010 First Name: Kevin Location: Warren, MI Posts: 78 Trading: (2)	Re: A nice touch by Hoya de Monterrey cool. but how did he get a copy of the pic. Didnt you just txt it to your son. Creepy

08-29-2010, 05:34 AM	#15
Chingas Death Is Waiting Join Date: Jun 2010 First Name: Chingas Location: Slayerville, Jersey Posts: 5,295 Trading: (35)	Re: A nice touch by Hoya de Monterrey Thats Badass Cliff. I'd like to think if I were ever in that position I'd do the same thing. Too many people forget where they come from or get lost in Business. I notice that is less and less the case in the Cigar Industry. __________________ ---Chingas--- ---Team Death Bomb Squad: Captain---