Problems with CI

mahtofire14 · 04-17-2013, 06:34 PM

So I ordered a box of the 2009 Oliva V Maduros that were on sale at Cigars International a few days ago. Well I never got a confirmation email and I know I went through the complete ordering process. I was waiting for the confirmation email but never got it. So I checked my bank account and to my surprise the cost of the order had been deducted from my account. But I still had no history of this order in my order history.

I contacted them last night and got an email saying they have no record of the order. My account lists the transaction clear as day as being from CI. So now we're just going back and forth. I went from hoping I was still going to get the cigars to now hoping I just get my money back.

AdamJoshua · 04-17-2013, 06:41 PM

Contact your bank and explain the situation, tell them the vendor has no record of an order, your bank should help you clear it up.

joeobx · 04-17-2013, 07:07 PM

I've never had a problem with CI but this makes a good point for using a CC. Hope everything works out for you.

04-17-2013, 07:10 PM

That sucks... The bank should help... Never had any issues with CI myself... Try telling them to pull your ordering history and say that if it doesn't get resolved you'll go to famous-smoke... that should scare them...

CamoFlogged · 04-17-2013, 07:58 PM

Never had an issue with CI but didn't they just buy a pipe tobacco, etc. company? Maybe they had some technical issues trying to integrate and dropped some orders?

No clue, but had good luck with them in the past.

-C

Zane · 04-17-2013, 08:59 PM

I would just give CI a call. Let em know you can send them a copy of the transaction. Hopefully they still have the cigars.

Malakai · 04-17-2013, 09:42 PM

Sounds like CI is not helping. I would dispute it with cc company, while still trying to get it resolved by CI.

Coach Deg · 04-18-2013, 04:48 AM

Never had a problem with CI personally, but have read here on CA where they have given great customer service. I think they will do you right.

mahtofire14 · 04-18-2013, 04:54 AM

Thanks for the advice guys. I will be giving them a call today.

dave · 04-18-2013, 08:27 AM

Let us know what they say. I've been using CI for seven years. They can be very slow to fix problems via email. Alternatively, they are one of the best CS outfits I've ever dealt with over the phone.

mahtofire14 · 04-18-2013, 01:06 PM

Well I called them, which now I now is what I should've done all along. Guy way very nice and helpful.

What the problem ended up being is I randomly used PoohPal. Hadn't seen it on there before and figured, oh, this will be way easier. So much for that. I hadn't signed in to CI yet, and PoohPal sent me straight through the ordering process without signing in. Not to mention that my Poohpal account uses a different address. CI to that different address and sent all the confirmation emails to that address. The reason why I never got them.

I had never had a problem with CI before in many dealings with them so I'm happy to say I will keep using their business.

So all is good and I'm happy because the guy at CI told me that my box of 09 V Maddies is out for shipment today. Happy Pete!

big_jaygee · 04-18-2013, 01:11 PM

Good deal Pete glad things worked out for the better.

maninblack · 04-18-2013, 01:12 PM

Glad to hear it got resolved!

Zane · 04-18-2013, 01:34 PM

Quote:

Originally Posted by mahtofire14

Well I called them, which now I now is what I should've done all along. Guy way very nice and helpful.

What the problem ended up being is I randomly used PoohPal. Hadn't seen it on there before and figured, oh, this will be way easier. So much for that. I hadn't signed in to CI yet, and PoohPal sent me straight through the ordering process without signing in. Not to mention that my Poohpal account uses a different address. CI to that different address and sent all the confirmation emails to that address. The reason why I never got them.

I had never had a problem with CI before in many dealings with them so I'm happy to say I will keep using their business.

So all is good and I'm happy because the guy at CI told me that my box of 09 V Maddies is out for shipment today. Happy Pete!

Good to hear! This is the reason I wanted you to call.. Mostly so you could still snag those Maddies!

mahtofire14 · 04-18-2013, 04:07 PM

Quote:

Originally Posted by Zane

Good to hear! This is the reason I wanted you to call.. Mostly so you could still snag those Maddies!

Definitely. I really wanted those!

Porch Dweller · 04-18-2013, 07:43 PM

Glad to hear you got the problem resolved. I use CI a ton and have only ever had one minor issue. I called them and they fixed it right away.

Lockspur · 04-18-2013, 08:44 PM

Quote:

Originally Posted by Porch Dweller

Glad to hear you got the problem resolved. I use CI a ton and have only ever had one minor issue. I called them and they fixed it right away.

Ditto. I've been very pleased with CI, only had a minor problem that a phone call took care of.

drjammer · 04-19-2013, 09:00 AM

Glad it all worked out

kelmac07 · 04-19-2013, 09:06 AM

Glad to hear it worked out for ya Pete.

captain53 · 04-19-2013, 05:16 PM

Quote:

Originally Posted by joeobx

I've never had a problem with CI but this makes a good point for using a CC. Hope everything works out for you.

Ditto on CI and CC for me. Good luck getting it resolved and getting those V's.

04-17-2013, 06:34 PM	#1
mahtofire14 Chillin in the Aging Room Join Date: Oct 2012 First Name: Pete Location: St. Paul, MN Posts: 1,588 Trading: (16)	Problems with CI So I ordered a box of the 2009 Oliva V Maduros that were on sale at Cigars International a few days ago. Well I never got a confirmation email and I know I went through the complete ordering process. I was waiting for the confirmation email but never got it. So I checked my bank account and to my surprise the cost of the order had been deducted from my account. But I still had no history of this order in my order history. I contacted them last night and got an email saying they have no record of the order. My account lists the transaction clear as day as being from CI. So now we're just going back and forth. I went from hoping I was still going to get the cigars to now hoping I just get my money back. __________________ Saving basements in the Land of 10,000 Lakes.

04-17-2013, 06:41 PM	#2
AdamJoshua Article 4 Free Inhabitant Join Date: Jan 2013 First Name: The Other Adam Location: Satellite Beach Posts: 14,787 Trading: (40)	Re: Problems with CI Contact your bank and explain the situation, tell them the vendor has no record of an order, your bank should help you clear it up.

04-17-2013, 07:07 PM	#3
joeobx just playing in the storm Join Date: Oct 2009 First Name: Joe Location: Fredericksburg. VA VCM Country Posts: 1,117 Trading: (4)	Re: Problems with CI I've never had a problem with CI but this makes a good point for using a CC. Hope everything works out for you. __________________ it's all fun and games till the flying monkeys show up

04-17-2013, 07:10 PM	#4
Robulous78 Guest Posts: n/a	Re: Problems with CI That sucks... The bank should help... Never had any issues with CI myself... Try telling them to pull your ordering history and say that if it doesn't get resolved you'll go to famous-smoke... that should scare them... Last edited by Robulous78; 04-17-2013 at 07:23 PM.

04-17-2013, 07:58 PM	#5
CamoFlogged ...may I have another? Join Date: Apr 2013 First Name: Jeff Location: Still in the trees, just different types. Posts: 478 Trading: (11)	Re: Problems with CI Never had an issue with CI but didn't they just buy a pipe tobacco, etc. company? Maybe they had some technical issues trying to integrate and dropped some orders? No clue, but had good luck with them in the past. -C

04-17-2013, 08:59 PM	#6
Zane Have My Own Room Join Date: Aug 2012 First Name: Zane Location: Noblesville, IN Posts: 1,508 Trading: (23)	Re: Problems with CI I would just give CI a call. Let em know you can send them a copy of the transaction. Hopefully they still have the cigars. __________________ COO BlindMan's Puff

04-17-2013, 09:42 PM	#7
Malakai Feeling at Home Join Date: Apr 2012 First Name: John Location: Tucson, AZ Posts: 795 Trading: (34)	Re: Problems with CI Sounds like CI is not helping. I would dispute it with cc company, while still trying to get it resolved by CI.

04-18-2013, 04:48 AM	#8
Coach Deg C O W eieio. Join Date: May 2009 First Name: Mike Location: Hudson, FL Posts: 2,853 Trading: (59)	Re: Problems with CI Never had a problem with CI personally, but have read here on CA where they have given great customer service. I think they will do you right.

04-18-2013, 04:54 AM	#9
mahtofire14 Chillin in the Aging Room Join Date: Oct 2012 First Name: Pete Location: St. Paul, MN Posts: 1,588 Trading: (16)	Re: Problems with CI Thanks for the advice guys. I will be giving them a call today. __________________ Saving basements in the Land of 10,000 Lakes.

04-18-2013, 08:27 AM	#10
dave Have My Own Room Join Date: May 2011 First Name: Dave Location: Northern VA Posts: 1,180 Trading: (15)	Re: Problems with CI Let us know what they say. I've been using CI for seven years. They can be very slow to fix problems via email. Alternatively, they are one of the best CS outfits I've ever dealt with over the phone.

04-18-2013, 01:06 PM	#11
mahtofire14 Chillin in the Aging Room Join Date: Oct 2012 First Name: Pete Location: St. Paul, MN Posts: 1,588 Trading: (16)	Re: Problems with CI Well I called them, which now I now is what I should've done all along. Guy way very nice and helpful. What the problem ended up being is I randomly used PoohPal. Hadn't seen it on there before and figured, oh, this will be way easier. So much for that. I hadn't signed in to CI yet, and PoohPal sent me straight through the ordering process without signing in. Not to mention that my Poohpal account uses a different address. CI to that different address and sent all the confirmation emails to that address. The reason why I never got them. I had never had a problem with CI before in many dealings with them so I'm happy to say I will keep using their business. So all is good and I'm happy because the guy at CI told me that my box of 09 V Maddies is out for shipment today. Happy Pete! __________________ Saving basements in the Land of 10,000 Lakes.

04-18-2013, 01:11 PM	#12
big_jaygee I'm nuts for the place Join Date: Dec 2012 First Name: Jason Location: Houston Posts: 3,914 Trading: (59)	Re: Problems with CI Good deal Pete glad things worked out for the better.

04-18-2013, 01:12 PM	#13
maninblack Will smoke for food Join Date: Jan 2010 First Name: Kevin Location: Where the hoot owls f$ck the chickens Posts: 10,637 Trading: (80)	Re: Problems with CI Glad to hear it got resolved! __________________ Proud member of the GMCGTPWHAFA

04-18-2013, 07:43 PM	#16
Porch Dweller Life is for living Join Date: Oct 2012 First Name: James Location: Mississippi Gulf Coast Posts: 8,392 Trading: (24)	Re: Problems with CI Glad to hear you got the problem resolved. I use CI a ton and have only ever had one minor issue. I called them and they fixed it right away.

04-19-2013, 09:00 AM	#18
drjammer I love Hockey!!! Join Date: Oct 2008 First Name: Don Location: Colorado Posts: 284 Trading: (0)	Re: Problems with CI Glad it all worked out __________________ Thanks for the memories Joe Sakic & Adam Foote http://www.youtube.com/watch?v=rIj3kpPYh1M

04-19-2013, 09:06 AM	#19
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Problems with CI Glad to hear it worked out for ya Pete. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"