Kudos to Stinky and Stinky ash trays

DPD6030 · 03-11-2009, 09:47 AM

I just got off the phone with Stinky from Stinky ashtrays. My issue was that I ordered two stinkys and one was missing the bottom base cup. Apparetnly where they are made they have no quality control and Stinky and his boys sort through when a shipment (8,000) ashtrays come in and sort the pile for defects. Missing a few is to be expected. After a 32 minute conversation on the topic of quality control and cigars Stinky is replacing an a brand new ashtray that was missing the bottom base cup.

Orginally he was going to send me a whole new ashtray and I would send the other one back. Well after talking for some time he said you know what, what if I sent you a cigar stand and base with some screws to attach the ashtray. I was amazed by this and could not provide enough thanks to him.

It was a pleasure of talking with him and I will remain a loyal customer to stinky ashtrays. Oh and did I mention today was his day off and he's going to the warehouse to ship this out today! What a class act BOTL.

SmokeyJoe · 03-11-2009, 09:59 AM

Always glad to see testimonials of good customer service... it does still exist!

Seems like there is more of it associated with BOTLs than in any other arena. Does that say anything about the folks who enjoy this little hobby of ours?

Smokin Gator · 03-11-2009, 10:35 AM

Thanks for sharing the story... that sure did turn out sweet!!

dunng · 03-11-2009, 10:40 AM

Stinky is a class act!

King James · 03-11-2009, 10:45 AM

nice job to the stinky guys! I've had mine for a couple years and love it

SmokinCozy · 03-11-2009, 10:57 AM

I was just thinking last week "Cozy, you need a Stinky", Now you reminded me to go check them out

SmoknTaz · 03-11-2009, 11:24 AM

I got my Stinky last year and the customer service was EXCELLENT !!! Great communication and arrangements were made to ship it up north without any hassles.

If you are thinking about getting a Stinky, check out the site and support an awesome botl!

68TriShield · 03-11-2009, 11:39 AM

The rest of the world could learn a lot from vendors like this and Cigarmony and Cigar Caddy....

alley00p · 03-11-2009, 12:10 PM

I have to add to Andrew's story...

I decided to buy 2 Stinkys through the group buy, one table unit and one floor model. I received the table model on the 3rd day after placing the order, but the floor model hadn't arrived after a week and a half.

I shot a quick email to Stinky with the order number, telling him that I was worried that it had gotten lost in shipping. Within a few hours, he had returned the email, saying that he couln't find a record of the unit being shipped. He said he was going in to get one prepped for shipping that afternoon, and 2 days later, it arrived Fed-Ex.

Now, I expect problems to crop up with online sales once in a while, but it's the companys like Stinky's that shine above all the others with the quality of their sterling customer service!!!

Whee · 03-11-2009, 12:13 PM

Quote:

Originally Posted by SmokeyJoe

Always glad to see testimonials of good customer service... it does still exist!

Seems like there is more of it associated with BOTLs than in any other arena. Does that say anything about the folks who enjoy this little hobby of ours?

I wholeheartedly agree with this statement. I order lots of stuff online, but anything cigar/pipe related always has the best, hassle free customer service of any other retailers out there.

hova45 · 03-11-2009, 12:14 PM

Same Here i love my stinkys.......

lol

Nabinger16 · 03-11-2009, 01:41 PM

I love my stinky, although it had a little bought with gravity and it's now a three finger stinky. One of these days I'll have to get around to fixing it.

03-11-2009, 01:49 PM

Stinky is the MAN. I have two and love them. Thanks for the story!!

WildBlueSooner · 03-11-2009, 03:46 PM

Sweet deal! I will be getting a stinky soon!

G G · 03-11-2009, 04:40 PM

Cool story Andrew.

Bomb Andrew he now has somewhere to put the ashes.

03-11-2009, 05:01 PM

I had the pleasure of meeting Stinky a little while back at Habanos Torres. Great guy.

ucla695 · 03-11-2009, 07:49 PM

I love my Stinky and stories like this about great customer service will keep me coming back.

Sailchaser · 03-11-2009, 07:51 PM

Andrew has a stinky time for a herf

03-11-2009, 09:47 AM	#1
DPD6030 Shepard of the sheeple Join Date: Oct 2008 First Name: Andrew Location: The Mitten Posts: 7,166 Trading: (151)	Kudos to Stinky and Stinky ash trays I just got off the phone with Stinky from Stinky ashtrays. My issue was that I ordered two stinkys and one was missing the bottom base cup. Apparetnly where they are made they have no quality control and Stinky and his boys sort through when a shipment (8,000) ashtrays come in and sort the pile for defects. Missing a few is to be expected. After a 32 minute conversation on the topic of quality control and cigars Stinky is replacing an a brand new ashtray that was missing the bottom base cup. Orginally he was going to send me a whole new ashtray and I would send the other one back. Well after talking for some time he said you know what, what if I sent you a cigar stand and base with some screws to attach the ashtray. I was amazed by this and could not provide enough thanks to him. It was a pleasure of talking with him and I will remain a loyal customer to stinky ashtrays. Oh and did I mention today was his day off and he's going to the warehouse to ship this out today! What a class act BOTL.

03-11-2009, 09:59 AM	#2
SmokeyJoe Chief Wannastogie Lounge Join Date: Oct 2008 First Name: Joe Location: Raleigh, NC Posts: 3,160 Trading: (28)	Re: Kudos to Stinky and Stinky ash trays Always glad to see testimonials of good customer service... it does still exist! Seems like there is more of it associated with BOTLs than in any other arena. Does that say anything about the folks who enjoy this little hobby of ours? __________________ "I intend to smoke a good cigar to the glory of God..." ~ Charles H. Spurgeon, British Baptist preacher

03-11-2009, 10:35 AM	#3
Smokin Gator Just plain insane! Join Date: Oct 2008 Location: The Swamp Posts: 6,237 Trading: (106)	Re: Kudos to Stinky and Stinky ash trays Thanks for sharing the story... that sure did turn out sweet!! __________________ Check out the Cigar Asylum Newbie Sampler Trade

03-11-2009, 10:40 AM	#4
dunng MassHole Join Date: Oct 2008 First Name: Greg Location: MassHole Posts: 4,719 Trading: (59)	Re: Kudos to Stinky and Stinky ash trays Stinky is a class act! __________________ MassHole Banter

03-11-2009, 10:45 AM	#5
King James Regard Me! Join Date: Oct 2008 First Name: Jim Location: Dark Side Of The Moon Posts: 2,565 Trading: (2)	Re: Kudos to Stinky and Stinky ash trays nice job to the stinky guys! I've had mine for a couple years and love it __________________ Mob Herfin' Since 2006

03-11-2009, 10:57 AM	#6
SmokinCozy I don't smoke that Join Date: Oct 2008 First Name: Craig Location: Los Angeles Posts: 562 Trading: (47)	Re: Kudos to Stinky and Stinky ash trays I was just thinking last week "Cozy, you need a Stinky", Now you reminded me to go check them out __________________ And how is education supposed to make me feel smarter? Besides, every time I learn something new, it pushes some old stuff out of my brain..

03-11-2009, 11:24 AM	#7
SmoknTaz Hiding my Visa bill Join Date: Dec 2008 First Name: Ken Location: Metro Vancouver Posts: 324 Trading: (6)	Re: Kudos to Stinky and Stinky ash trays I got my Stinky last year and the customer service was EXCELLENT !!! Great communication and arrangements were made to ship it up north without any hassles. If you are thinking about getting a Stinky, check out the site and support an awesome botl! __________________ Marriage is not a word. It is a sentence. (A life sentence!)

03-11-2009, 11:39 AM	#8
68TriShield Got Torque? Join Date: Oct 2008 First Name: Dave Location: Maryland Posts: 7,194 Trading: (40)	Re: Kudos to Stinky and Stinky ash trays The rest of the world could learn a lot from vendors like this and Cigarmony and Cigar Caddy....

03-11-2009, 12:10 PM	#9
alley00p Adopted MassHole Join Date: Oct 2008 First Name: Charlie Location: HOCKEYTOWN! Posts: 1,770 Trading: (41)	Re: Kudos to Stinky and Stinky ash trays I have to add to Andrew's story... I decided to buy 2 Stinkys through the group buy, one table unit and one floor model. I received the table model on the 3rd day after placing the order, but the floor model hadn't arrived after a week and a half. I shot a quick email to Stinky with the order number, telling him that I was worried that it had gotten lost in shipping. Within a few hours, he had returned the email, saying that he couln't find a record of the unit being shipped. He said he was going in to get one prepped for shipping that afternoon, and 2 days later, it arrived Fed-Ex. Now, I expect problems to crop up with online sales once in a while, but it's the companys like Stinky's that shine above all the others with the quality of their sterling customer service!!! __________________ Alley00p - I may be a FOG, but I'm still trying to dance!! Just don't trip over my cane!

03-11-2009, 12:14 PM	#11
hova45 Still Watching My Back Join Date: Mar 2009 First Name: Joey Location: NYC Posts: 79 Trading: (0)	Re: Kudos to Stinky and Stinky ash trays Same Here i love my stinkys.......lol __________________ Joey Facebook

03-11-2009, 01:41 PM	#12
Nabinger16 Drowning Ex Gorilla Join Date: Mar 2009 First Name: Trent Location: Indiana Posts: 292 Trading: (8)	Re: Kudos to Stinky and Stinky ash trays I love my stinky, although it had a little bought with gravity and it's now a three finger stinky. One of these days I'll have to get around to fixing it.

03-11-2009, 01:49 PM	#13
Waynegro1 Guest Posts: n/a	Re: Kudos to Stinky and Stinky ash trays Stinky is the MAN. I have two and love them. Thanks for the story!!

03-11-2009, 03:46 PM	#14
WildBlueSooner I'm nuts for the place Join Date: Feb 2009 First Name: James Location: Lexington, KY Posts: 3,322 Trading: (19)	Re: Kudos to Stinky and Stinky ash trays Sweet deal! I will be getting a stinky soon! __________________ "To dilute the will to win is to destroy the purpose of the game. There is no substitute for victory"-- Douglas MacArthur

03-11-2009, 04:40 PM	#15
G G BR549 Join Date: Oct 2008 First Name: Greg Location: Taylor, FL. Posts: 12,720 Trading: (10)	Re: Kudos to Stinky and Stinky ash trays Cool story Andrew. Bomb Andrew he now has somewhere to put the ashes.

03-11-2009, 05:01 PM	#16
MithShrike Guest Posts: n/a	Re: Kudos to Stinky and Stinky ash trays I had the pleasure of meeting Stinky a little while back at Habanos Torres. Great guy.

03-11-2009, 07:49 PM	#17
ucla695 Neither here, nor there Join Date: Oct 2008 Location: The Pool Posts: 3,696 Trading: (5)	Re: Kudos to Stinky and Stinky ash trays I love my Stinky and stories like this about great customer service will keep me coming back.

03-11-2009, 07:51 PM	#18
Sailchaser Black Ops-SOB Join Date: Oct 2008 First Name: Chris Location: SCS,MI(Somewere Cigar Smoking) Posts: 1,735 Trading: (7)	Re: Kudos to Stinky and Stinky ash trays Andrew has a stinky time for a herf __________________ "Sail Fast, Shoot Straight, Fish Hard and Save Time For The Important Things In Life"