Who has a Keurig coffee pot?

[skullnrose]

Mine(platinum) was running a little off lately it would turn off after brewing 1 cup. It seems this is a known issue. I called Keurig and they are sending out a new unit no questions asked. If you are having problems call them. They offer great customer service they didn't even want the old one back. Oh and for my troubles they are sending 2 boxes of the coffee of my choice.

I went to BB&B to buy one for my folks and noticed they were all pulled from the shelves. The manager said it was due to an issue with the pump.

[KenyanSandBoa]

Originally Posted by skullnrose

Mine(platinum) was running a little off lately it would turn off after brewing 1 cup. It seems this is a known issue. I called Keurig and they are sending out a new unit no questions asked. If you are having problems call them. They offer great customer service they didn't even want the old one back. Oh and for my troubles they are sending 2 boxes of the coffee of my choice.

I went to BB&B to buy one for my folks and noticed they were all pulled from the shelves. The manager said it was due to an issue with the pump.

I'm glad to see the customer service was there...that's hard to find now a days.

Did the machine totally shut off, or just stop brewing? The reason I'm asking is because a while ago our machine started brewing a cup and stoped about half way. When we put the next cup in, it brewed that cup and what ever was left of the first cup that didn't finish...weird.

[MrsSledn]

Originally Posted by KenyanSandBoa

I'm glad to see the customer service was there...that's hard to find now a days.

Did the machine totally shut off, or just stop brewing? The reason I'm asking is because a while ago our machine started brewing a cup and stoped about half way. When we put the next cup in, it brewed that cup and what ever was left of the first cup that didn't finish...weird.

Yes! Ours is more of a motor like problem. Yesterday, I did clean it out with vineagar/water. Ran fine when I did that part. Later went to make a cup of tea and the problem resurfaced. Took longer to brew. Then it brewed half of what it was supposed to. Hit the button after it was ready again. Brewed fine that time. It's getting quite annoying to say the least. Darn machine is not even 4 months old.

Glad to know we are not the only ones experiencing a problem with it.

[skullnrose]

Originally Posted by KenyanSandBoa

I'm glad to see the customer service was there...that's hard to find now a days.

Did the machine totally shut off, or just stop brewing? The reason I'm asking is because a while ago our machine started brewing a cup and stoped about half way. When we put the next cup in, it brewed that cup and what ever was left of the first cup that didn't finish...weird.

Mine totally shut off after brewing 1 cup. quick flick of the on/off switch fixed it but you had to wait fir it to then heat the water.