Mad as heck at a retailer - Page 3

MajorCaptSilly · 09-20-2009, 11:55 PM

Quote:

Originally Posted by Chris.

And that's how it should be. It's understood that there is a delay in inventory updates on websites. That doesn't give any site the right to take someones money for an item they aren't prepared to ship out immediately. I say, call the place out so we may all be warned of their shady practices and lax customer service..

Out of respect for one of our own who works there, I'm going to give them until tomorrow to answer my email or PM I sent on Friday. The thing that gets me worked up is:

1. The site said they were in stock as of 9/1
2. I ordered on 9/4
4. They finally told me on the phone after 3 email inquiries that they were not in stock as of the 9/15
5. Their site now says they were in stock as of 9/14!

It is really bizarre and very frustrating.

MCS

Genetic Defect · 09-21-2009, 12:47 AM

Quote:

Originally Posted by MajorCaptSilly

Out of respect for one of our own who works there, I'm going to give them until tomorrow to answer my email or PM I sent on Friday. The thing that gets me worked up is:

1. The site said they were in stock as of 9/1
2. I ordered on 9/4
4. They finally told me on the phone after 3 email inquiries that they were not in stock as of the 9/15
5. Their site now says they were in stock as of 9/14!

It is really bizarre and very frustrating.

MCS

Damn its now 21 September 2009

09-21-2009, 06:07 AM

How big is the establishment?

My input as a small seller is mistakes do happen. Orders do get screwed up and the smaller the business the harder it is sometimes to keep all the wheels rolling at the same speed. In my case I deal with items that are built to order so there are no its in stock issues and then its not. But I will tell you that the busier I get the harder it gets to wear all the hats. Being the only one who does all the quotes, answers emails, web designs, weekly updates, payments, accounting oh yea and building, you find yourself balancing them all on a priority basis. Not answering emails is never a good thing, but if faced with sitting in front of a computer for 3 hours reading email to find there was nothing there importiant, or packing orders that need to ship, well you make a choice. That all being said, as a buyer, I truly understand your frustration and if we are talking about a site with lots of employees who have specific duties, then let them have it. If its a small site struggling to get it all done, hopefully they learn from their mistakes.

Chas

MajorCaptSilly · 09-21-2009, 06:52 AM

Quote:

Originally Posted by Big Vito

Damn its now 21 September 2009

You are so right. PM inbound.

MCS

BlackDog · 09-21-2009, 08:56 AM

Quote:

Originally Posted by Chris.

It's understood that there is a delay in inventory updates on websites.

I strongly disagree. I've run an internet sales website, and real-time inventory is readily available from a number of internet business portals. IMO not having real-time inventroy is totally unacceptable.

09-21-2009, 10:18 AM

u should out them

icehog3 · 09-21-2009, 10:28 AM

Quote:

Originally Posted by rogerdodger

u should out them

Genetic Defect · 09-21-2009, 01:05 PM

Quote:

Originally Posted by MajorCaptSilly

You are so right. PM inbound.

MCS

MajorCaptSilly · 09-21-2009, 02:27 PM

Okay, I called them and am not playing nice any more. I called customer service and the phone was answered. When I said I wanted to inquire on an order the woman said to another employee "Can you take this so I can do this order?" Why did she answer the phone if she wasn't ready to help? Anyway, the next woman told me that the Cain Habano is still on backorder. I asked her why the website said they were in stock as of 9/1/09 when I ordered on the 4th and then was updated to say they were in stock as of 9/14/09 after my orders and inquiries. She told me "The website is not my department but would look into it." I told her that wasn't good enough and I wanted an immediate refund or I would open a credit card fraud case with them. She said she would take care of it. Actually she stayed calm and respectful througout the conversation. I always look for a positive!

The site that has had my money for the last 17 days and lies about their stock is Duque Cigars. Here's the link that says they are in stock:

http://duquecigars.com/index.php?mai...roducts_id=776

I'm sorry it has to come to this but I was informed by another member that there had been other issues with them. Here's the thread:

http://www.cigarasylum.com/vb/showthread.php?t=11996

I'm afraid that others may be put through the frustration I did as their advertised prices are pretty good. Looks like I'll find my Cain's somewhere else!

MCS

Doctorossi · 09-21-2009, 02:46 PM

Thanks for helping us avoid some poor service, MCS! Sorry about your difficulty. I hope they clear it up quickly and with a smile.

Ashcan Bill · 09-21-2009, 02:53 PM

Yep, you were more than patient with them MCS. I appreciate you posting the warning to the rest of us. I've never dealt with them, and will make sure I never do. While it's good not to immediately call out vendors without first giving them chances to make amends, it's also good to protect the membership here from unresponsive vendors who have been given ample opportunity.

icantbejon · 09-21-2009, 03:03 PM

That really sucks man...sorry for the frustration. It sure would be nice if this guy would hop on here and address the deficiency. Good luck to you.

memnoc · 09-21-2009, 03:45 PM

How about listing some online sites that were painless?

MajorCaptSilly · 09-21-2009, 03:50 PM

Quote:

Originally Posted by memnoc

How about listing some online sites that were painless?

I and others here have posted favorable reviews of sites we deal with that have given exceptional service. Unfortunately, this thread was not about a positive experience. Take a look around the board and you'll find plenty good retailers to order from.

MCS

captain53 · 09-21-2009, 05:20 PM

MajorCS you gave them every opportunity to come clean and obviously they are not on the up-and-up so you did the right thing. The rest of us certainly respect the way you handled it fairly with the company/member as well as sharing the name and experience with us at the appropriate time. Hopefully all this will result in saving someone else the frustration

you have dealt with. Thank You!

yourchoice · 09-21-2009, 05:24 PM

MCS, you handled this, IMHO wonderfully. You gave them ample opportunity to make things right in a timely fashion, and they didn't. Thanks for making the community aware.

Starz26 · 09-21-2009, 05:25 PM

I was looking to buy something from them as the price was great...BUT I did a google search and read a few bad review for things just like this...Needles to say, I did NOT order from them, and I will not in the future.

I am sorry you had to go through this, but it will help everyone in the long run.

Also, it is one things to have a single incident, it is completely another when it becomes a TREND. Caveat Emptor

captain53 · 09-21-2009, 05:30 PM

Quote:

Originally Posted by memnoc

How about listing some online sites that were painless?

Famous Smoke Shop - Great Folks, been buying regular there for over 5 years without a single problem.

longknocker · 09-21-2009, 05:36 PM

Quote:

Originally Posted by MajorCaptSilly

Okay, I called them and am not playing nice any more. I called customer service and the phone was answered. When I said I wanted to inquire on an order the woman said to another employee "Can you take this so I can do this order?" Why did she answer the phone if she wasn't ready to help? Anyway, the next woman told me that the Cain Habano is still on backorder. I asked her why the website said they were in stock as of 9/1/09 when I ordered on the 4th and then was updated to say they were in stock as of 9/14/09 after my orders and inquiries. She told me "The website is not my department but would look into it." I told her that wasn't good enough and I wanted an immediate refund or I would open a credit card fraud case with them. She said she would take care of it. Actually she stayed calm and respectful througout the conversation. I always look for a positive!

The site that has had my money for the last 17 days and lies about their stock is Duque Cigars. Here's the link that says they are in stock:

http://duquecigars.com/index.php?mai...roducts_id=776

I'm sorry it has to come to this but I was informed by another member that there had been other issues with them. Here's the thread:

http://www.cigarasylum.com/vb/showthread.php?t=11996

I'm afraid that others may be put through the frustration I did as their advertised prices are pretty good. Looks like I'll find my Cain's somewhere else!

MCS

You did the right thing, Major. Sorry for your Problems & Issues, Brother.

longknocker · 09-21-2009, 05:37 PM

Quote:

Originally Posted by captain53

Famous Smoke Shop - Great Folks, been buying regular there for over 5 years without a single problem.

Never Had a problem!

09-21-2009, 06:07 AM	#43
ChasDen Guest Posts: n/a	Re: Mad as heck at a retailer How big is the establishment? My input as a small seller is mistakes do happen. Orders do get screwed up and the smaller the business the harder it is sometimes to keep all the wheels rolling at the same speed. In my case I deal with items that are built to order so there are no its in stock issues and then its not. But I will tell you that the busier I get the harder it gets to wear all the hats. Being the only one who does all the quotes, answers emails, web designs, weekly updates, payments, accounting oh yea and building, you find yourself balancing them all on a priority basis. Not answering emails is never a good thing, but if faced with sitting in front of a computer for 3 hours reading email to find there was nothing there importiant, or packing orders that need to ship, well you make a choice. That all being said, as a buyer, I truly understand your frustration and if we are talking about a site with lots of employees who have specific duties, then let them have it. If its a small site struggling to get it all done, hopefully they learn from their mistakes. Chas

09-21-2009, 10:18 AM	#46
rogerdodger Guest Posts: n/a	Re: Mad as heck at a retailer u should out them

09-21-2009, 02:27 PM	#49
MajorCaptSilly Sklee Join Date: Oct 2008 First Name: Scott Location: Mishawaka, IN Posts: 2,523 Trading: (30)	Re: Mad as heck at a retailer Okay, I called them and am not playing nice any more. I called customer service and the phone was answered. When I said I wanted to inquire on an order the woman said to another employee "Can you take this so I can do this order?" Why did she answer the phone if she wasn't ready to help? Anyway, the next woman told me that the Cain Habano is still on backorder. I asked her why the website said they were in stock as of 9/1/09 when I ordered on the 4th and then was updated to say they were in stock as of 9/14/09 after my orders and inquiries. She told me "The website is not my department but would look into it." I told her that wasn't good enough and I wanted an immediate refund or I would open a credit card fraud case with them. She said she would take care of it. Actually she stayed calm and respectful througout the conversation. I always look for a positive! The site that has had my money for the last 17 days and lies about their stock is Duque Cigars. Here's the link that says they are in stock: http://duquecigars.com/index.php?mai...roducts_id=776 I'm sorry it has to come to this but I was informed by another member that there had been other issues with them. Here's the thread: http://www.cigarasylum.com/vb/showthread.php?t=11996 I'm afraid that others may be put through the frustration I did as their advertised prices are pretty good. Looks like I'll find my Cain's somewhere else! MCS __________________ Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink?

09-21-2009, 02:46 PM	#50
Doctorossi Have My Own Room Join Date: Jul 2009 Location: Burlington, VT Posts: 1,684 Trading: (8)	Re: Mad as heck at a retailer Thanks for helping us avoid some poor service, MCS! Sorry about your difficulty. I hope they clear it up quickly and with a smile. __________________ Marvin Shanken is a terrific guy... for me to poop on!

09-21-2009, 02:53 PM	#51
Ashcan Bill Ol' Dude Join Date: Oct 2008 First Name: Bill Location: Henderson, NV Posts: 1,901 Trading: (6)	Re: Mad as heck at a retailer Yep, you were more than patient with them MCS. I appreciate you posting the warning to the rest of us. I've never dealt with them, and will make sure I never do. While it's good not to immediately call out vendors without first giving them chances to make amends, it's also good to protect the membership here from unresponsive vendors who have been given ample opportunity.

09-21-2009, 03:03 PM	#52
icantbejon Have My Own Room Join Date: Oct 2008 First Name: Jon Location: Chester, VA Posts: 1,219 Trading: (10)	Re: Mad as heck at a retailer That really sucks man...sorry for the frustration. It sure would be nice if this guy would hop on here and address the deficiency. Good luck to you. __________________ "Learn to pay attention. Life is hard.....it's even more challenging when you're stupid."

09-21-2009, 03:45 PM	#53
memnoc I like pie Join Date: Sep 2009 First Name: Ken Location: Texas Posts: 23 Trading: (0)	Re: Mad as heck at a retailer How about listing some online sites that were painless? __________________ "If I cannot smoke in heaven, then I shall not go" -Mark Twain

09-21-2009, 05:20 PM	#55
captain53 Have My Own Room Join Date: Jul 2009 First Name: Dave Location: Lake of the Ozarks & Austin, TX Posts: 1,333 Trading: (3)	Re: Mad as heck at a retailer MajorCS you gave them every opportunity to come clean and obviously they are not on the up-and-up so you did the right thing. The rest of us certainly respect the way you handled it fairly with the company/member as well as sharing the name and experience with us at the appropriate time. Hopefully all this will result in saving someone else the frustration you have dealt with. Thank You!

09-21-2009, 05:24 PM	#56
yourchoice Down the stretch Join Date: Oct 2008 First Name: Joel Location: South Jersey Posts: 4,095 Trading: (36)	Re: Mad as heck at a retailer MCS, you handled this, IMHO wonderfully. You gave them ample opportunity to make things right in a timely fashion, and they didn't. Thanks for making the community aware.

09-21-2009, 05:25 PM	#57
Starz26 Adjusting to the Life Join Date: Aug 2009 First Name: Eric Location: Ohio Posts: 486 Trading: (22)	Re: Mad as heck at a retailer I was looking to buy something from them as the price was great...BUT I did a google search and read a few bad review for things just like this...Needles to say, I did NOT order from them, and I will not in the future. I am sorry you had to go through this, but it will help everyone in the long run. Also, it is one things to have a single incident, it is completely another when it becomes a TREND. Caveat Emptor