Mad as heck at a retailer - Page 3

CigarNut · 09-22-2009, 07:25 AM

Quote:

Originally Posted by Brooks W

Leaf and Ale is good people

~brooks

Agreed! I had really good and fast service on my recent order!

Doctorossi · 09-21-2009, 01:46 PM

Thanks for helping us avoid some poor service, MCS! Sorry about your difficulty. I hope they clear it up quickly and with a smile.

Ashcan Bill · 09-21-2009, 01:53 PM

Yep, you were more than patient with them MCS. I appreciate you posting the warning to the rest of us. I've never dealt with them, and will make sure I never do. While it's good not to immediately call out vendors without first giving them chances to make amends, it's also good to protect the membership here from unresponsive vendors who have been given ample opportunity.

icantbejon · 09-21-2009, 02:03 PM

That really sucks man...sorry for the frustration. It sure would be nice if this guy would hop on here and address the deficiency. Good luck to you.

memnoc · 09-21-2009, 02:45 PM

How about listing some online sites that were painless?

MajorCaptSilly · 09-21-2009, 02:50 PM

Quote:

Originally Posted by memnoc

How about listing some online sites that were painless?

I and others here have posted favorable reviews of sites we deal with that have given exceptional service. Unfortunately, this thread was not about a positive experience. Take a look around the board and you'll find plenty good retailers to order from.

MCS

captain53 · 09-21-2009, 04:20 PM

MajorCS you gave them every opportunity to come clean and obviously they are not on the up-and-up so you did the right thing. The rest of us certainly respect the way you handled it fairly with the company/member as well as sharing the name and experience with us at the appropriate time. Hopefully all this will result in saving someone else the frustration

you have dealt with. Thank You!

yourchoice · 09-21-2009, 04:24 PM

MCS, you handled this, IMHO wonderfully. You gave them ample opportunity to make things right in a timely fashion, and they didn't. Thanks for making the community aware.

captain53 · 09-21-2009, 04:30 PM

Quote:

Originally Posted by memnoc

How about listing some online sites that were painless?

Famous Smoke Shop - Great Folks, been buying regular there for over 5 years without a single problem.

longknocker · 09-21-2009, 04:37 PM

Quote:

Originally Posted by captain53

Famous Smoke Shop - Great Folks, been buying regular there for over 5 years without a single problem.

Never Had a problem!

captain53 · 09-21-2009, 07:08 PM

Cigar Inspector has a do not buy warning posted on Duque, also T Hunter has his cell phone number posted on there to call him, heck Major dial him up and fill his ears!

http://www.cigarinspector.com/news-o...-cigars-update

But it does not appear he responds to cell phone any better than PM:

jordan said,
on July 17th, 2009 at 16:14
I have called and sent dozens of emails. I tried the cell number listed on the website and some kept answering and then hanging up. I ordered cigars for my wedding and never received them. I will never do business with these guys again. They had no problem taking my money, but could not be reached or bothered to send me a product.
jake said,
on August 11th, 2009 at 18:03
I wander if this company really exists. Nobody ever answers any of the listed phones,including the phone of the company’s owner.

Starz26 · 09-21-2009, 04:25 PM

I was looking to buy something from them as the price was great...BUT I did a google search and read a few bad review for things just like this...Needles to say, I did NOT order from them, and I will not in the future.

I am sorry you had to go through this, but it will help everyone in the long run.

Also, it is one things to have a single incident, it is completely another when it becomes a TREND. Caveat Emptor

Dunkel · 09-21-2009, 06:01 PM

Well handled MCS! There's plenty of sites that give great service, this obviously is not one of them.

Texan in Mexico · 09-21-2009, 06:41 PM

I agree, you handled yourself in a gentlemanly fashion and they simply did not act accordingly.

kelmac07 · 09-21-2009, 07:13 PM

Anyone heard from Alex? Didn't he start working there recently?

Genetic Defect · 09-21-2009, 10:22 PM

Quote:

Originally Posted by kelmac07

Anyone heard from Alex? Didn't he start working there recently?

negative on him working there.

Starz26 · 09-22-2009, 07:20 AM

Quote:

Originally Posted by Big Vito

negative on him working there.

According to his thread he was.....

http://www.cigarasylum.com/vb/showpo...77&postcount=2

Genetic Defect · 09-22-2009, 09:56 AM

Quote:

Originally Posted by Starz26

According to his thread he was.....

http://www.cigarasylum.com/vb/showpo...77&postcount=2

Okay, I was wrong

SNKBYT · 09-22-2009, 06:16 PM

I knew nothing of this and never received a PM about this issue...I haven't started working there yet until they open their new store...Scott send me a PM w/your addy and I will look into this tomorrow........sorry things went this far

Smokin Gator · 09-22-2009, 06:32 PM

Sorry to hear about it brother... I had an issue there in the past. They did finally clear it up big time... but it took months and many emails and calls.

09-21-2009, 01:46 PM	#2
Doctorossi Have My Own Room Join Date: Jul 2009 Location: Burlington, VT Posts: 1,684 Trading: (8)	Re: Mad as heck at a retailer Thanks for helping us avoid some poor service, MCS! Sorry about your difficulty. I hope they clear it up quickly and with a smile. __________________ Marvin Shanken is a terrific guy... for me to poop on!

09-21-2009, 01:53 PM	#3
Ashcan Bill Ol' Dude Join Date: Oct 2008 First Name: Bill Location: Henderson, NV Posts: 1,902 Trading: (6)	Re: Mad as heck at a retailer Yep, you were more than patient with them MCS. I appreciate you posting the warning to the rest of us. I've never dealt with them, and will make sure I never do. While it's good not to immediately call out vendors without first giving them chances to make amends, it's also good to protect the membership here from unresponsive vendors who have been given ample opportunity.

09-21-2009, 02:03 PM	#4
icantbejon Have My Own Room Join Date: Oct 2008 First Name: Jon Location: Chester, VA Posts: 1,219 Trading: (10)	Re: Mad as heck at a retailer That really sucks man...sorry for the frustration. It sure would be nice if this guy would hop on here and address the deficiency. Good luck to you. __________________ "Learn to pay attention. Life is hard.....it's even more challenging when you're stupid."

09-21-2009, 02:45 PM	#5
memnoc I like pie Join Date: Sep 2009 First Name: Ken Location: Texas Posts: 23 Trading: (0)	Re: Mad as heck at a retailer How about listing some online sites that were painless? __________________ "If I cannot smoke in heaven, then I shall not go" -Mark Twain

09-21-2009, 04:20 PM	#7
captain53 Have My Own Room Join Date: Jul 2009 First Name: Dave Location: Lake of the Ozarks & Austin, TX Posts: 1,333 Trading: (3)	Re: Mad as heck at a retailer MajorCS you gave them every opportunity to come clean and obviously they are not on the up-and-up so you did the right thing. The rest of us certainly respect the way you handled it fairly with the company/member as well as sharing the name and experience with us at the appropriate time. Hopefully all this will result in saving someone else the frustration you have dealt with. Thank You!

09-21-2009, 04:24 PM	#8
yourchoice Down the stretch Join Date: Oct 2008 First Name: Joel Location: South Jersey Posts: 4,102 Trading: (36)	Re: Mad as heck at a retailer MCS, you handled this, IMHO wonderfully. You gave them ample opportunity to make things right in a timely fashion, and they didn't. Thanks for making the community aware.

09-21-2009, 07:08 PM	#11
captain53 Have My Own Room Join Date: Jul 2009 First Name: Dave Location: Lake of the Ozarks & Austin, TX Posts: 1,333 Trading: (3)	Re: Mad as heck at a retailer Cigar Inspector has a do not buy warning posted on Duque, also T Hunter has his cell phone number posted on there to call him, heck Major dial him up and fill his ears! http://www.cigarinspector.com/news-o...-cigars-update But it does not appear he responds to cell phone any better than PM: jordan said, on July 17th, 2009 at 16:14 I have called and sent dozens of emails. I tried the cell number listed on the website and some kept answering and then hanging up. I ordered cigars for my wedding and never received them. I will never do business with these guys again. They had no problem taking my money, but could not be reached or bothered to send me a product. jake said, on August 11th, 2009 at 18:03 I wander if this company really exists. Nobody ever answers any of the listed phones,including the phone of the company’s owner.

09-21-2009, 04:25 PM	#12
Starz26 Adjusting to the Life Join Date: Aug 2009 First Name: Eric Location: Ohio Posts: 486 Trading: (22)	Re: Mad as heck at a retailer I was looking to buy something from them as the price was great...BUT I did a google search and read a few bad review for things just like this...Needles to say, I did NOT order from them, and I will not in the future. I am sorry you had to go through this, but it will help everyone in the long run. Also, it is one things to have a single incident, it is completely another when it becomes a TREND. Caveat Emptor

09-21-2009, 06:01 PM	#13
Dunkel Maduro & Oscuro Whore-O Join Date: Jun 2009 First Name: Doug Location: West by God Virginia Posts: 2,232 Trading: (75)	Re: Mad as heck at a retailer Well handled MCS! There's plenty of sites that give great service, this obviously is not one of them. __________________ Blue Label,Any Filipe Gregorio,Acid,Don Elias,El Mejor Espresso,Tierra del Sol

09-21-2009, 06:41 PM	#14
Texan in Mexico Feeling at Home Join Date: Oct 2008 First Name: Travis Location: Puerto Morelos, Mexico Posts: 958 Trading: (0)	Re: Mad as heck at a retailer I agree, you handled yourself in a gentlemanly fashion and they simply did not act accordingly.

09-21-2009, 07:13 PM	#15
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Mad as heck at a retailer Anyone heard from Alex? Didn't he start working there recently? __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

09-22-2009, 06:16 PM	#19
SNKBYT PATRIOT and VETERAN Join Date: Oct 2008 First Name: Alex Location: SWEET HOME ALABAMA Posts: 3,289 Trading: (30)	Re: Mad as heck at a retailer I knew nothing of this and never received a PM about this issue...I haven't started working there yet until they open their new store...Scott send me a PM w/your addy and I will look into this tomorrow........sorry things went this far __________________ "IF YOU WANT TO TAKE MY FREEDOM, MAKE DAMN SURE THAT YOU'RE AS PASSSIONATE ABOUT TAKING IT AS I AM ABOUT KEEPING IT"

09-22-2009, 06:32 PM	#20
Smokin Gator Just plain insane! Join Date: Oct 2008 Location: The Swamp Posts: 6,237 Trading: (106)	Re: Mad as heck at a retailer Sorry to hear about it brother... I had an issue there in the past. They did finally clear it up big time... but it took months and many emails and calls. __________________ Check out the Cigar Asylum Newbie Sampler Trade