ATT U-verse - Page 2

King James · 03-10-2009, 06:52 PM

I wont need cable internet or digital phone, so would just be the television for me.

Am I correct that the u200 with HD would be the $65 a month for the package and then an additional $10 for HD channels?

md4958 · 03-10-2009, 07:27 PM

Quote:

Originally Posted by King James

I wont need cable internet or digital phone, so would just be the television for me.

Am I correct that the u200 with HD would be the $65 a month for the package and then an additional $10 for HD channels?

consider the entire package also... see if you would be saving any $$

Beagleone · 03-10-2009, 07:46 PM

My father has U-verse and loves it. I am going to switch over next week when DW is home for spring break. I probably go for U400 for now, then switch back to a lower tier after I figure out what I don't need. My father has 4 boxes on there now with no problems.

skeeter · 03-15-2009, 08:42 PM

Quote:

Originally Posted by King James

I wont need cable internet or digital phone, so would just be the television for me.

It's not cable internet, more like DSL. I have 10M Internet, U300 with HD and two boxes. Had the setup for around a year, and cannot say enough good things about it. Outstanding picture and sound. I am about to go ahead and get the phones through it also.

acruce · 03-15-2009, 09:01 PM

Going on 2 years with U-verse it is much better than cable .

Blueface · 03-16-2009, 07:20 AM

Jim,
I have it since January.
I am a bit pissed at them right now so perhaps I should wait to comment until after I speak to them later today.

However, I will say, screw Comcast so it beats cable.

Blueface · 03-16-2009, 08:07 AM

My call with AT&T is not going well right now.
Waiting to speak to a manager.
They are a..holes.
Watch out.
The credits they promise as a promotion? God bless you getting them.
You have to watch your bill and call monthly.

I was supposed to get a $200 rebate that then changed to $100. I also get $20 off for six months so should be happy that way as I save $20 more (read on).
I was supposed to get a credit on my long distance bill to $4 a month v. $20. Still waiting.
I was supposed to get $14 off for six months on the boxes. Now they tell me that since I get the $20 off, I can't get the $14 for the boxes.
They are BS artists.

Blueface · 03-16-2009, 08:33 AM

Well, after being transfered to a voice mail for the manager and having to call back to speak to another one, I made my point.

They are giving me my $14 for 6 months credit and doubling it for the aggravation for two months trying to get my credits.

Look at your bill carefully.
Make sure what you were promised is what you are getting.

03-16-2009, 02:24 PM

Blueface, unfortunately AT&T contracts out most of their sales to third parties. As an escalations supervisor there at Tier 2 Technical support I often came across inaccurate sales offers or incorrect billing issues. I am glad to hear that you were provided with credit, it does not always go so well.

Blueface · 03-16-2009, 02:35 PM

Quote:

Originally Posted by MithShrike

Blueface, unfortunately AT&T contracts out most of their sales to third parties. As an escalations supervisor there at Tier 2 Technical support I often came across inaccurate sales offers or incorrect billing issues. I am glad to hear that you were provided with credit, it does not always go so well.

Poor guys probably never ran into me.

Blueface · 03-16-2009, 02:39 PM

Jim,
One important thing about U-verse in my area. Not sure if the same everywhere.
If you plan on having more than two TVs, you will not have HD on all three.
The lines are set up to only allow 2 HD viewing at the same time. If you try to turn on a third HD set on the HD channels, it will ask you to bump out one of the other two that is on.

I have HD in my bedroom, family room and patio. Fortunately, only two of us at home and only 2 TV's on at the same time so no biggie. If the kids were still home, would be an issue.

Overall, there are some quirks with the system that I am not thrilled with but do in fact like it much, much better than cable. For starters, in my area, Comcast was always experiencing outages. With U-verse, not one yet. Now that the billing issues have been resolved, I can move on and stay with them as won't go back to cable. Rather stay than experiment with Direct TV or Dish, which are the only two left.

King James · 03-16-2009, 05:06 PM

I wanted dish because it was the cheapest but I don't have a southern facing apartment so I cant get it

Blueface · 03-16-2009, 06:09 PM

Quote:

Originally Posted by King James

I wanted dish because it was the cheapest but I don't have a southern facing apartment so I cant get it

One thing I forgot to mention. No doubt there was absolutely clearly visible differences in the picture from cable to U-Verse.
Much cleaner image with U-Verse. No more cable rain, even with digital that I had.

skeeter · 03-16-2009, 06:33 PM

Quote:

Originally Posted by Blueface

Jim,
One important thing about U-verse in my area. Not sure if the same everywhere.
If you plan on having more than two TVs, you will not have HD on all three.
The lines are set up to only allow 2 HD viewing at the same time. If you try to turn on a third HD set on the HD channels, it will ask you to bump out one of the other two that is on.

I have HD in my bedroom, family room and patio. Fortunately, only two of us at home and only 2 TV's on at the same time so no biggie. If the kids were still home, would be an issue.

Overall, there are some quirks with the system that I am not thrilled with but do in fact like it much, much better than cable. For starters, in my area, Comcast was always experiencing outages. With U-verse, not one yet. Now that the billing issues have been resolved, I can move on and stay with them as won't go back to cable. Rather stay than experiment with Direct TV or Dish, which are the only two left.

This is a function of the overall download speed. Right now I get 25M down, so can only watch one HD channel at a time, since 10M are dedicated to Internet. AT&T is working on getting the speed higher (and obviously have in your area). They are now offering 18M Internet here, so have made some improvements.
Stay with it, they are investing tons of money to make this service even better, and for my money it is far superior to cable already. Sorry to here about your bad experience.....not everyone will have a good story with any service. The important thing is did they correct it to your satisfaction?

ToddziLLa · 03-16-2009, 06:55 PM

I am absolutely thrilled with it. So much better than Time Warner! Damn near twice the HD selection for much less! I have the U200 and Express Internet package.

I got my first $50 Visa check card two weeks after service started, and will get my other $200 soon.

Lots of the horror stories you hear were from the early days. IMO, most of if not all of the kinks are worked out.

Go for it.

BORIStheBLADE · 03-16-2009, 08:05 PM

I've had Uverse since it was available in my area. I really like it. I have has comcast, directv and my parents have dish. I prefer Uverse out of all of them, but directv is next in line.

It has little quirks, but all of them do.

If they bump up the HD transmissions from 2 to 4 I will sign up for HD.

Blueface · 03-16-2009, 08:38 PM

Quote:

Originally Posted by skeeter

The important thing is did they correct it to your satisfaction?

Sure did.
As with any customer service issue, never stop at that front person.
Always seek out a manager that knows what to do.
In the end, all is well now.

skeeter · 04-10-2009, 12:22 PM

Quote:

Originally Posted by Blueface

Sure did.
As with any customer service issue, never stop at that front person.
Always seek out a manager that knows what to do.
In the end, all is well now.

Glad to hear it.
You may understand when I tell you...I am chip...if you did not know.

King James · 04-10-2009, 01:14 PM

I have had U-verse for close to a month now and am really liking it.

Genetic Defect · 04-10-2009, 01:56 PM

I'll stick with D*

03-10-2009, 06:52 PM	#21
King James Regard Me! Join Date: Oct 2008 First Name: Jim Location: Dark Side Of The Moon Posts: 2,565 Trading: (2)	Re: ATT U-verse I wont need cable internet or digital phone, so would just be the television for me. Am I correct that the u200 with HD would be the $65 a month for the package and then an additional $10 for HD channels? __________________ Mob Herfin' Since 2006

03-10-2009, 07:46 PM	#23
Beagleone Feeling at Home Join Date: Oct 2008 Location: Between here and there Posts: 832 Trading: (18)	Re: ATT U-verse My father has U-verse and loves it. I am going to switch over next week when DW is home for spring break. I probably go for U400 for now, then switch back to a lower tier after I figure out what I don't need. My father has 4 boxes on there now with no problems. __________________ Whoever said "laughter is the best medicine" didn't have gonorrhea.

03-15-2009, 09:01 PM	#25
acruce Just killing Time Join Date: Oct 2008 First Name: Andy Location: Venus TX Posts: 1,114 Trading: (1)	Re: ATT U-verse Going on 2 years with U-verse it is much better than cable . __________________ LIVE LIFE TO THE FULLEST~SMOKE AS MANY FINE CIGARS AS POSSIBLE ~ SMILE ~ IT MAKES YOU FEEL GOOD!!

03-16-2009, 07:20 AM	#26
Blueface Gramps 4x's Join Date: Oct 2008 First Name: Horatio Seymore Hiny Location: Boca Raton - North of La Habana Posts: 8,774 Trading: (8)	Re: ATT U-verse Jim, I have it since January. I am a bit pissed at them right now so perhaps I should wait to comment until after I speak to them later today. However, I will say, screw Comcast so it beats cable. __________________ Little known fact: I am a former member of the Village People - The Indian

03-16-2009, 08:07 AM	#27
Blueface Gramps 4x's Join Date: Oct 2008 First Name: Horatio Seymore Hiny Location: Boca Raton - North of La Habana Posts: 8,774 Trading: (8)	Re: ATT U-verse My call with AT&T is not going well right now. Waiting to speak to a manager. They are a..holes. Watch out. The credits they promise as a promotion? God bless you getting them. You have to watch your bill and call monthly. I was supposed to get a $200 rebate that then changed to $100. I also get $20 off for six months so should be happy that way as I save $20 more (read on). I was supposed to get a credit on my long distance bill to $4 a month v. $20. Still waiting. I was supposed to get $14 off for six months on the boxes. Now they tell me that since I get the $20 off, I can't get the $14 for the boxes. They are BS artists. __________________ Little known fact: I am a former member of the Village People - The Indian

03-16-2009, 08:33 AM	#28
Blueface Gramps 4x's Join Date: Oct 2008 First Name: Horatio Seymore Hiny Location: Boca Raton - North of La Habana Posts: 8,774 Trading: (8)	Re: ATT U-verse Well, after being transfered to a voice mail for the manager and having to call back to speak to another one, I made my point. They are giving me my $14 for 6 months credit and doubling it for the aggravation for two months trying to get my credits. Look at your bill carefully. Make sure what you were promised is what you are getting. __________________ Little known fact: I am a former member of the Village People - The Indian

03-16-2009, 02:24 PM	#29
MithShrike Guest Posts: n/a	Re: ATT U-verse Blueface, unfortunately AT&T contracts out most of their sales to third parties. As an escalations supervisor there at Tier 2 Technical support I often came across inaccurate sales offers or incorrect billing issues. I am glad to hear that you were provided with credit, it does not always go so well.

03-16-2009, 02:39 PM	#31
Blueface Gramps 4x's Join Date: Oct 2008 First Name: Horatio Seymore Hiny Location: Boca Raton - North of La Habana Posts: 8,774 Trading: (8)	Re: ATT U-verse Jim, One important thing about U-verse in my area. Not sure if the same everywhere. If you plan on having more than two TVs, you will not have HD on all three. The lines are set up to only allow 2 HD viewing at the same time. If you try to turn on a third HD set on the HD channels, it will ask you to bump out one of the other two that is on. I have HD in my bedroom, family room and patio. Fortunately, only two of us at home and only 2 TV's on at the same time so no biggie. If the kids were still home, would be an issue. Overall, there are some quirks with the system that I am not thrilled with but do in fact like it much, much better than cable. For starters, in my area, Comcast was always experiencing outages. With U-verse, not one yet. Now that the billing issues have been resolved, I can move on and stay with them as won't go back to cable. Rather stay than experiment with Direct TV or Dish, which are the only two left. __________________ Little known fact: I am a former member of the Village People - The Indian

03-16-2009, 05:06 PM	#32
King James Regard Me! Join Date: Oct 2008 First Name: Jim Location: Dark Side Of The Moon Posts: 2,565 Trading: (2)	Re: ATT U-verse I wanted dish because it was the cheapest but I don't have a southern facing apartment so I cant get it __________________ Mob Herfin' Since 2006

03-16-2009, 06:55 PM	#35
ToddziLLa Got Shack Herf? Join Date: Oct 2008 Posts: 199 Trading: (0)	Re: ATT U-verse I am absolutely thrilled with it. So much better than Time Warner! Damn near twice the HD selection for much less! I have the U200 and Express Internet package. I got my first $50 Visa check card two weeks after service started, and will get my other $200 soon. Lots of the horror stories you hear were from the early days. IMO, most of if not all of the kinks are worked out. Go for it.

03-16-2009, 08:05 PM	#36
BORIStheBLADE _ Join Date: Nov 2008 First Name: Mike Location: Santa Clara, CA Posts: 643 Trading: (4)	Re: ATT U-verse I've had Uverse since it was available in my area. I really like it. I have has comcast, directv and my parents have dish. I prefer Uverse out of all of them, but directv is next in line. It has little quirks, but all of them do. If they bump up the HD transmissions from 2 to 4 I will sign up for HD. __________________ I.B.E.W LOCAL # 617

04-10-2009, 01:14 PM	#39
King James Regard Me! Join Date: Oct 2008 First Name: Jim Location: Dark Side Of The Moon Posts: 2,565 Trading: (2)	Re: ATT U-verse I have had U-verse for close to a month now and am really liking it. __________________ Mob Herfin' Since 2006

04-10-2009, 01:56 PM	#40
Genetic Defect difetosso Join Date: Oct 2008 First Name: Perry Location: An elevator Posts: 5,202 Trading: (5)	Re: ATT U-verse I'll stick with D* __________________ I'm an outcast riding into town alone I got wanderlust branded deeper than the bone