Mad as heck at a retailer - Page 2

JJG · 09-18-2009, 08:35 PM

They may be a perfectly respectable vendor and I support your decision not to name names but, advertising that you have something in stock when you don't is just bad business. If it was an honest inventory mistake, just admit to it and move on. Being shady or not forthcoming with info only makes the situation worse.

There is an argument to be made for naming names however. A few months ago a certain (former) member of this board was d*cking people around on trades. He got away with it for a while too because none of us wanted to call him out in front of everybody.

I say keep it out of the papers unless you think they're doing this to all their customers.

MajorCaptSilly · 09-18-2009, 08:38 PM

Quote:

Originally Posted by captain53

PM the member give him the opportunity to correct everything and if that fails let it all fall out. If he corrects it let the masses know he did so and The End.

Fantastic idea and done! Thanks for the advice.

MCS

kaisersozei · 09-18-2009, 10:56 PM

If you're still unable to get these in a bit, Scott, let me know and I can hook you up. They're everywhere around these parts...

Genetic Defect · 09-18-2009, 11:40 PM

pm inbound

BlackDog · 09-19-2009, 12:17 AM

Quote:

Originally Posted by MajorCaptSilly

One of our members works there. I'm quite torn.

That makes the situation much more difficult. I understand your concern.

chippewastud79 · 09-19-2009, 01:13 AM

Booyah?

MajorCaptSilly · 09-19-2009, 10:54 AM

Quote:

Originally Posted by Big Vito

pm inbound

Who'd you PM? Cigar Pope?

MCS

MedicCook · 09-19-2009, 10:58 AM

Quote:

Originally Posted by MajorCaptSilly

Who'd you PM? Cigar Pope?

MCS

He never actually said he pm'd you.

Genetic Defect · 09-19-2009, 01:16 PM

Pm is stuck in customs

MajorCaptSilly · 09-19-2009, 01:17 PM

Quote:

Originally Posted by Big Vito

Pm is stuck in customs

I was really counting on that PM for prom.

MCS

Genetic Defect · 09-19-2009, 01:19 PM

Some agent is probably going to take my pm home and enjoy it

Brooks W · 09-19-2009, 01:23 PM

I have that happen ALL the time, where a vendor says they have something in stock, lets you order it, lets you pay for it, charges your card, then tells you it is "Backordered" and could take like 3 weeks...

As far as I am concerned, it is dishonest to accept money without having the items in stock (what happens if they never come?), and I refuse to use vendors who use this practice (after I find out, of course)...

There are PLENTY of great places to buy cigars...

JMHO...

~brooks

Starscream · 09-19-2009, 05:23 PM

Quote:

Originally Posted by Big Vito

pms inbound

What Perry really meant.

That sucks, Scott. I remember you making the post almost two weeks ago stating that you just made this purchase. It sucks even worse when it's a purchase that you get really excited over.

Texan in Mexico · 09-19-2009, 09:10 PM

Quote:

Originally Posted by MajorCaptSilly

I was really counting on that PM for prom.

MCS

Ha ha ha ha ha ha ha, I havent laughed that hard for a while, thanks Scott.

All I can say is what the Great Gildersleeve would have said in this case, the great man would have said Zeek!

Sr Mike · 09-19-2009, 10:26 PM

A respectable vendor would have called you to let you know they were back ordered before charging your card.

09-20-2009, 10:42 PM

Quote:

Originally Posted by Sr Mike

A respectable vendor would have called you to let you know they were back ordered before charging your card.

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

MajorCaptSilly · 09-20-2009, 11:01 PM

Quote:

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

I'll keep you in mind for my next order!

MCS

kelmac07 · 09-20-2009, 11:17 PM

Quote:

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

Brooks W · 09-20-2009, 11:31 PM

Leaf and Ale is good people

~brooks

Chris. · 09-20-2009, 11:44 PM

Quote:

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

And that's how it should be. It's understood that there is a delay in inventory updates on websites. That doesn't give any site the right to take someones money for an item they aren't prepared to ship out immediately. I say, call the place out so we may all be warned of their shady practices and lax customer service..

09-18-2009, 08:35 PM	#21
JJG Have My Own Room Join Date: Jan 2009 First Name: Jeff Location: Houston Posts: 1,260 Trading: (4)	Re: Mad as heck at a retailer They may be a perfectly respectable vendor and I support your decision not to name names but, advertising that you have something in stock when you don't is just bad business. If it was an honest inventory mistake, just admit to it and move on. Being shady or not forthcoming with info only makes the situation worse. There is an argument to be made for naming names however. A few months ago a certain (former) member of this board was dcking people around on trades. He got away with it for a while too because none of us wanted to call him out in front of everybody. I say keep it out of the papers unless you think they're doing this to all their customers. Last edited by JJG; 09-18-2009 at 08:43 PM.*

09-18-2009, 10:56 PM	#23
kaisersozei The Homebrew Hammer Join Date: Oct 2008 First Name: Gerard Location: Midlothian, VA Posts: 3,183 Trading: (40)	Re: Mad as heck at a retailer If you're still unable to get these in a bit, Scott, let me know and I can hook you up. They're everywhere around these parts... __________________

09-18-2009, 11:40 PM	#24
Genetic Defect difetosso Join Date: Oct 2008 First Name: Perry Location: An elevator Posts: 5,202 Trading: (5)	Re: Mad as heck at a retailer pm inbound __________________ I'm an outcast riding into town alone I got wanderlust branded deeper than the bone

09-19-2009, 01:13 AM	#26
chippewastud79 Fatter than you! Join Date: Oct 2008 First Name: Larry Location: A little place called home. Posts: 5,397 Trading: (44)	Re: Mad as heck at a retailer Booyah? __________________ If we weren't supposed to eat animals, then how come they're made of meat? You can never have too many cigars, they are like an investment in good times.

09-19-2009, 01:16 PM	#29
Genetic Defect difetosso Join Date: Oct 2008 First Name: Perry Location: An elevator Posts: 5,202 Trading: (5)	Re: Mad as heck at a retailer Pm is stuck in customs __________________ I'm an outcast riding into town alone I got wanderlust branded deeper than the bone

09-19-2009, 01:19 PM	#31
Genetic Defect difetosso Join Date: Oct 2008 First Name: Perry Location: An elevator Posts: 5,202 Trading: (5)	Re: Mad as heck at a retailer Some agent is probably going to take my pm home and enjoy it __________________ I'm an outcast riding into town alone I got wanderlust branded deeper than the bone

09-19-2009, 01:23 PM	#32
Brooks W Feeling at Home Join Date: Feb 2009 Posts: 833 Trading: (70)	Re: Mad as heck at a retailer I have that happen ALL the time, where a vendor says they have something in stock, lets you order it, lets you pay for it, charges your card, then tells you it is "Backordered" and could take like 3 weeks... As far as I am concerned, it is dishonest to accept money without having the items in stock (what happens if they never come?), and I refuse to use vendors who use this practice (after I find out, of course)... There are PLENTY of great places to buy cigars... JMHO... ~brooks

09-19-2009, 10:26 PM	#35
Sr Mike As Is Join Date: Oct 2008 Location: EBFE Posts: 657 Trading: (6)	Re: Mad as heck at a retailer A *respectable* vendor would have called you to let you know they were back ordered before charging your card.

09-20-2009, 11:31 PM	#39
Brooks W Feeling at Home Join Date: Feb 2009 Posts: 833 Trading: (70)	Re: Mad as heck at a retailer Leaf and Ale is good people ~brooks