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#1 |
Sklee
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I ordered some of the Cain Habano Robustos from an online retailer on 9/4. The website stated that they were in stock as of 9/1. I received instant confirmation of my order and my card was charged immediately. Even allowing for the holiday, I thought it was odd that my order hadn't shown "shipped" status by 9/10 since I thought they were in stock an all. I used the online contact form in the "Contact Us" section to inquire on my order. I got no response from that. On the 11th I emailed customer support directly. I got no response from that. I emailed them again on the 14th. Once again, no response for 24 hours. I called them on the 15th and a nice lady told me they were are on backorder but were expected in "today". I told her about my frustration with their order status updates and not answering my inquiries. She said they'd throw in a couple samples. As of today my order still hadn't shipped. I answered the email they sent confirming our conversation on the
15th with a question as to why the cigars hadn't shipped and when they expect to ship. They replied they expect them in on Monday or I could get a refund. A little communication on the front end of this deal would have made me happy. I don't think I should even have to inquire when something is on backorder if it is not clearly shown on the website. I've dealt with this vendor twice: My first time and my last time. I'm not going to mention the sites name but it is currently stating that the Cain Habano is still in stock as of 9/14/09. Just not for me. MCS P.S. I'm not mentioning the site's name for a certain reason. I don't want to start a flame war. Just want to vent. I won't answer PM's asking the site's name.
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Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink? |
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#7 |
Sklee
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Holy crap! You're right!! Everything is better now.
![]() MCS
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Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink? |
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#8 |
Sklee
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![]() Because you're not "Abel" to get them? Waka Waka MCS
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Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink? |
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#9 |
Sklee
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![]() Danzig Cigar Company. I think his mother is running the place. MCS
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Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink? |
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#10 | |
Chutney Lovebusciut
![]() Join Date: Oct 2008
First Name: Chutney
Location: On the shores of Loch Shiel
Posts: 4,277
Trading: (66)
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The path to loyalty is trust. |
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#11 |
Guest
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I think we've all been there with this kind of thing. I did the same thing with a box of 1932 Padilla Churchill Sigs. and kept calling and emailing for an order that I put in ( was in stock ) and paid for and was going into week 3 when they finally called me back and said my order was on backorder. I told them it was in stock and my card was charged when I put it in initially and all I got in return was ,,,"Sorry." Needless to say I don't use them anymore.
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#12 |
Guest
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Ordered my box of Cains from JJ @ mycigarlink.com (member here). After the order was placed online, he called to thank me and confirm the order. Order was received a few days later. That is the kind of service I appreciate.
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#13 |
Gonna make you groove...
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Which is the exact reason why I think names should be named in these sorts of situations. If the retailer gets called on the carpet it's far less likely to happen again in the future.
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"We live in the good of this." |
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#15 |
Guest
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#16 |
MassHole
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Good thing there a plenty of quality online retailers out there...
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MassHole Banter |
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#18 | |
Sklee
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![]() Quote:
One of our members works there. I'm quite torn. MCS
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Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink? |
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#19 |
Guest
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You'd think members would take care of members and at least be honest. If not, as it appears to be, then they deserve to be outted for their shitty customer service.
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