Heartfelt Beads- stole money

rxbg · 07-25-2014, 08:58 AM

Hello all. The heartfealt beads are touted by many to be useful for maintaining humidity but there is a problem. The owner of the company is a crook. You can only buy them from their website afaik- In my case I received the wrong size pack and upon returning for the correct size they decided to keep my money and did not send me the new one. All emails have been ignored. I have also found that this has happened to other buyers. DON'T BUY from Heartfelt Industries!!!!

rxbg · 07-25-2014, 09:02 AM

Mine is not the first case of them either not shipping out the product after being charged or of returning the incorrect one and then never getting anything in return. Don't buy from this guy!

http://www.cigarasylum.com/vb/showth...50#post1976550

E.J. · 07-25-2014, 09:19 AM

Interesting, as my few dealings with them have been great and I'd recommend them to anyone.

rxbg · 07-25-2014, 09:21 AM

I personally contacted David Asp to try and solve the problem. No response.

markem · 07-25-2014, 09:23 AM

Sorry that this happened to you. I've always had great service from Heartfelt.

E.J. · 07-25-2014, 09:25 AM

What timeframe are you talking about?

I also find it odd, you sign up to a cigar community to come blast a trusted vendor....

icehog3 · 07-25-2014, 09:34 AM

I merged your two threads, we don't allow multiple threads on the same topic from the same user.

How did you come to choose our community to issue your warning?

I have done business with Heartfelt on several occassions and always received stellar service.

massphatness · 07-25-2014, 09:37 AM

Hello and welcome to Cigar Asylum -- please take some time to introduce yourself in the new member section and get to know the folks here. Your commentary on vendors will carry more weight if you, I assure you. Otherwise, you risk coming off as someone with an axe to grind. It may be a legitimate gripe, but without the benefit of knowing you a bit, a long-time trusted vendor is going to get the benefit of the doubt.

massphatness · 07-25-2014, 09:39 AM

And FYI, from Heartfelt's website:

Heartfelt Industries will be closed from 9:00 am on July 12th and we will re-open at 8:00 am on July 30th.

icehog3 · 07-25-2014, 09:41 AM

Quote:

Originally Posted by massphatness

And FYI, from Heartfelt's website:

Heartfelt Industries will be closed from 9:00 am on July 12th and we will re-open at 8:00 am on July 30th.

There ya go.

rxbg · 07-25-2014, 10:29 AM

I am glad you folks mentioned this. I have no intention to bad mouth anyone. don't judge me by my first post. my only intention is to inform. my last email to them was July 10th.

on another note. thank you for the welcome. I have lurked the forum for over a year now just don't tend to post much on forums. vital stats:

Humidors: Daniel Marshall Treasure chest and Otter box for travel
Smoking haven: Local shops, after detailing the car, home made vented in-home library/office
Smokes: Davidoff, Avo, Padron, Arturo Fuente, and the occ. Cuban

Porch Dweller · 07-25-2014, 10:41 AM

I've ordered from them three or four times. I've never had a problem. One of the times after I placed an order they had to close for a couple of days due to unforeseen circumstances; I received an e-mail apologizing profusely for the delay. I'd have no issues whatsoever with using them again.

pnoon · 07-25-2014, 11:13 AM

Quote:

Originally Posted by rxbg

I am glad you folks mentioned this. I have no intention to bad mouth anyone. don't judge me by my first post. my only intention is to inform. my last email to them was July 10th.

on another note. thank you for the welcome. I have lurked the forum for over a year now just don't tend to post much on forums. vital stats:

Humidors: Daniel Marshall Treasure chest and Otter box for travel
Smoking haven: Local shops, after detailing the car, home made vented in-home library/office
Smokes: Davidoff, Avo, Padron, Arturo Fuente, and the occ. Cuban

Sorry but first impressions are formed from your first post. As the saying goes, you never get a second chance at a first impression.

As for having no intention to bad mouth anyone but only to inform, I disagree. You didn't make us aware of the problem. You called the owner a crook and emphatically said not to buy from Heartfelt. IMHO, that goes way beyond merely informing of an issue.

hotreds · 07-25-2014, 11:31 AM

What Peter said. Calling somebody(s) "crooks" IS, in fact, "badmouthing" them. Especially since many of us here have purchased from them with no problems at all. Not exactly an auspicious start, rxgb. Lucky we are a forgiving bunch, and welcome with open arms most all who visit here. But perhaps the old chess caution is in order: "Look before you leap!" Welcome aboard.

AdamJoshua · 07-25-2014, 12:43 PM

Quote:

Originally Posted by rxbg

I am glad you folks mentioned this. I have no intention to bad mouth anyone. don't judge me by my first post. my only intention is to inform. my last email to them was July 10th.

Seems pretty inflammatory right from the start with your thread title, you also state, "Mine is not the first case of them either not shipping out the product after being charged or of returning the incorrect one and then never getting anything in return.", with out any kind of evidence to back that statement up.

I too have bought from them several times and had no issues what-so-ever, many times they have actually shipped things out and I received them sooner than I had expected. Sorry you say you had issues, but maybe there was something in the tone of your emails that rubbed the vendor the wrong way?

shilala · 07-25-2014, 01:45 PM

I personally don't think Dave has it in him to steal from anyone. Ever. For any reason.
His integrity has never been in question, nor should it be.
I'm certain he'll take care of this once he's back from vacation, despite being insulted. Because he ALWAYS does right by his brothers.

The thread title offends me, and I'm not even Dave.

the jiggler · 07-25-2014, 05:16 PM

All your beads belong to us.

Malakai · 07-25-2014, 05:57 PM

I'm sure this has to do with their vacation. I was looking to buy beads again but when I saw they would be on vacation and I wanted them asap for my new travel humidor, I decided to try the HCM beads because I could get them right away. I have previously ordered many times from them and never had any issues.

8zeros · 07-25-2014, 06:39 PM

Looks like I need to mow the lawn.
Been good fishin lately.
I like... lamp!
I use some kind of museum beads I bought 15 years ago. Never, ever, heard anything wrong with Heartfelt before, ever.

Steve · 07-25-2014, 06:48 PM

Thanks for the review

07-25-2014, 08:58 AM	#1
rxbg Just in from the Storm Join Date: Jul 2014 Posts: 5 Trading: (0)	Heartfelt Beads- stole money Hello all. The heartfealt beads are touted by many to be useful for maintaining humidity but there is a problem. The owner of the company is a crook. You can only buy them from their website afaik- In my case I received the wrong size pack and upon returning for the correct size they decided to keep my money and did not send me the new one. All emails have been ignored. I have also found that this has happened to other buyers. DON'T BUY from Heartfelt Industries!!!!

07-25-2014, 09:02 AM	#2
rxbg Just in from the Storm Join Date: Jul 2014 Posts: 5 Trading: (0)	X-post- don"t buy from Heartfelt Industries Mine is not the first case of them either not shipping out the product after being charged or of returning the incorrect one and then never getting anything in return. Don't buy from this guy! http://www.cigarasylum.com/vb/showth...50#post1976550

07-25-2014, 09:19 AM	#3
E.J. I'm nuts for the place Join Date: Sep 2009 Posts: 3,218 Trading: (21)	Re: X-post- don"t buy from Heartfelt Industries Interesting, as my few dealings with them have been great and I'd recommend them to anyone.

07-25-2014, 09:21 AM	#4
rxbg Just in from the Storm Join Date: Jul 2014 Posts: 5 Trading: (0)	Re: X-post- don"t buy from Heartfelt Industries I personally contacted David Asp to try and solve the problem. No response.

07-25-2014, 09:23 AM	#5
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,625 Trading: (47)	Re: Heartfelt Beads- stole money Sorry that this happened to you. I've always had great service from Heartfelt. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

07-25-2014, 09:25 AM	#6
E.J. I'm nuts for the place Join Date: Sep 2009 Posts: 3,218 Trading: (21)	Re: X-post- don"t buy from Heartfelt Industries What timeframe are you talking about? I also find it odd, you sign up to a cigar community to come blast a trusted vendor....

07-25-2014, 09:34 AM	#7
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,440 Trading: (60)	Re: Heartfelt Beads- stole money I merged your two threads, we don't allow multiple threads on the same topic from the same user. How did you come to choose our community to issue your warning? I have done business with Heartfelt on several occassions and always received stellar service. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

07-25-2014, 09:37 AM	#8
massphatness Where's my buffaloooo ... Join Date: Oct 2008 First Name: Vin Location: MassHolia Posts: 12,690 Trading: (206)	Re: Heartfelt Beads- stole money Hello and welcome to Cigar Asylum -- please take some time to introduce yourself in the new member section and get to know the folks here. Your commentary on vendors will carry more weight if you, I assure you. Otherwise, you risk coming off as someone with an axe to grind. It may be a legitimate gripe, but without the benefit of knowing you a bit, a long-time trusted vendor is going to get the benefit of the doubt. __________________ *Help Support The Navy SEAL Foundation: HERE*

07-25-2014, 09:39 AM	#9
massphatness Where's my buffaloooo ... Join Date: Oct 2008 First Name: Vin Location: MassHolia Posts: 12,690 Trading: (206)	Re: Heartfelt Beads- stole money And FYI, from Heartfelt's website: Heartfelt Industries will be closed from 9:00 am on July 12th and we will re-open at 8:00 am on July 30th. __________________ *Help Support The Navy SEAL Foundation: HERE*

07-25-2014, 10:29 AM	#11
rxbg Just in from the Storm Join Date: Jul 2014 Posts: 5 Trading: (0)	Re: Heartfelt Beads- stole money I am glad you folks mentioned this. I have no intention to bad mouth anyone. don't judge me by my first post. my only intention is to inform. my last email to them was July 10th. on another note. thank you for the welcome. I have lurked the forum for over a year now just don't tend to post much on forums. vital stats: Humidors: Daniel Marshall Treasure chest and Otter box for travel Smoking haven: Local shops, after detailing the car, home made vented in-home library/office Smokes: Davidoff, Avo, Padron, Arturo Fuente, and the occ. Cuban

07-25-2014, 10:41 AM	#12
Porch Dweller Life is for living Join Date: Oct 2012 First Name: James Location: Mississippi Gulf Coast Posts: 8,461 Trading: (24)	Re: Heartfelt Beads- stole money I've ordered from them three or four times. I've never had a problem. One of the times after I placed an order they had to close for a couple of days due to unforeseen circumstances; I received an e-mail apologizing profusely for the delay. I'd have no issues whatsoever with using them again. __________________ A 1911 in the hand is faster than 911 on the phone

07-25-2014, 11:31 AM	#14
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,665 Trading: (63)	Re: Heartfelt Beads- stole money What Peter said. Calling somebody(s) "crooks" IS, in fact, "badmouthing" them. Especially since many of us here have purchased from them with no problems at all. Not exactly an auspicious start, rxgb. Lucky we are a forgiving bunch, and welcome with open arms most all who visit here. But perhaps the old chess caution is in order: "Look before you leap!" Welcome aboard. __________________ God loves you so much, that he made you read this, just to let you know.

07-25-2014, 01:45 PM	#16
shilala Dear Lord, Thank You. Join Date: Oct 2008 First Name: Scott Posts: 13,721 Trading: (252)	Re: Heartfelt Beads- stole money I personally don't think Dave has it in him to steal from anyone. Ever. For any reason. His integrity has never been in question, nor should it be. I'm certain he'll take care of this once he's back from vacation, despite being insulted. Because he ALWAYS does right by his brothers. The thread title offends me, and I'm not even Dave. __________________

07-25-2014, 05:16 PM	#17
the jiggler ¡taste my pirate paddy! Join Date: Dec 2011 First Name: Craig Location: Charlotte, NC Posts: 917 Trading: (24)	Re: Heartfelt Beads- stole money All your beads belong to us. __________________ Hecho exclusivamente para el jefe. Support the Troop Support Contest 2014!!!

07-25-2014, 05:57 PM	#18
Malakai Feeling at Home Join Date: Apr 2012 First Name: John Location: Tucson, AZ Posts: 797 Trading: (34)	Re: Heartfelt Beads- stole money I'm sure this has to do with their vacation. I was looking to buy beads again but when I saw they would be on vacation and I wanted them asap for my new travel humidor, I decided to try the HCM beads because I could get them right away. I have previously ordered many times from them and never had any issues. __________________

07-25-2014, 06:39 PM	#19
8zeros What's this button do? Join Date: Dec 2013 First Name: Roger Location: Far from everything Posts: 268 Trading: (0)	Re: Heartfelt Beads- stole money Looks like I need to mow the lawn. Been good fishin lately. I like... lamp! I use some kind of museum beads I bought 15 years ago. Never, ever, heard anything wrong with Heartfelt before, ever. __________________

07-25-2014, 06:48 PM	#20
Steve Dad Jokester Supreme Join Date: Oct 2008 First Name: Steve Location: 17 R 435648 3354895 Posts: 7,715 Trading: (6)	Re: Heartfelt Beads- stole money Thanks for the review __________________ ...So don't sit upon the shoreline and say you're satisfied, Choose to chance the rapids and dare to dance that tide