Ordered online today!

oooo35980 · 02-14-2012, 06:33 PM

So I ordered 100 bucks or so worth of cigars from CI today. When I went to the confirmation screen it had some old address in alabama on it. I went into ****** and changed the address and when I got back to the confirmation screen, there was my new address. I the selected 2day shipping to AK/HI for an extra 20 bucks and was like "yeah I'm gonna get some cigars on Thursday". I confirmed my order and somehow they managed to ship it out to Alabama even though the "ship to" address was Hawaii when I hit the confirm button, and they charged me Hawaii shipping.

So I called em up and they said they'd figure out what went wrong and get back to me. Hoping for a good result here. Hopefully CI has good service. Thoughts??

gnukfu · 02-14-2012, 06:34 PM

I think you will enjoy your cigars!

kelmac07 · 02-14-2012, 07:16 PM

You'll be satisfied.

Chainsaw13 · 02-14-2012, 07:17 PM

Quote:

Originally Posted by kelmac07

You'll be satisfied.

dwoodward · 02-14-2012, 08:06 PM

I personally like CI's service. I don't like how they don't like to haggle obvious deals, but as a company they reserve the right to be dicks.

maninblack · 02-14-2012, 08:10 PM

They have good customer service.

oooo35980 · 02-14-2012, 08:11 PM

Well they just called me, they've redirected the shipment to Honolulu and credited me 11.00 because I'm not going to be getting it in 2 days. I'm very impressed with them, I was honestly expecting this to be a lot of trouble to fix.

cjhalbrooks · 02-14-2012, 08:11 PM

they have done that to me before they fixed it though

Taki · 02-14-2012, 08:33 PM

Should be fine brother!!! Never had a bad experience with CI

jjmitchem · 02-14-2012, 08:35 PM

They are really good and I've always gotten mine quick out here

Digs · 02-14-2012, 08:48 PM

CI is the best in the business, prolly already on the way!

CigarSquid · 02-14-2012, 10:21 PM

I love CI..! Many orders with them, 2 problems.. Fix fast and the right way.

jluck · 02-14-2012, 10:25 PM

Quote:

Originally Posted by garryyjr

I love CI..! Many orders with them, 2 problems.. Fix fast and the right way.

Yea! they sent you my shirts...

CigarSquid · 02-14-2012, 10:30 PM

Quote:

Originally Posted by jluck

Yea! they sent you my shirts...

CI, in my favor.. Can't complain.

Neuromancer · 02-14-2012, 11:14 PM

You guys know Cbid is part of CI, don't you? Great bargains there...

02-14-2012, 11:16 PM

Neuromancer ? I know that guy

TJtorpedo · 02-15-2012, 07:36 PM

Glad to hear it got cleared up. I'm sure they've seen just about every potential shipping snafu, and they've got it down to a science.

02-16-2012, 09:19 AM

What part of Alabama are you from OP?

Subvet642 · 02-16-2012, 09:53 AM

Quote:

Originally Posted by dwoodward

I personally like CI's service. I don't like how they don't like to haggle obvious deals, but as a company they reserve the right to be dicks.

What do you mean, exactly?

oooo35980 · 02-16-2012, 10:23 AM

Quote:

Originally Posted by us_soldier1989

What part of Alabama are you from OP?

I'm from the Boaz/Albertville are about 40 miles south of H'ville.

02-14-2012, 06:33 PM	#1
oooo35980 Feeling at Home Join Date: Mar 2011 First Name: Isaiah Location: Huntsville, AL Posts: 569 Trading: (3)	Ordered online today! So I ordered 100 bucks or so worth of cigars from CI today. When I went to the confirmation screen it had some old address in alabama on it. I went into ****** and changed the address and when I got back to the confirmation screen, there was my new address. I the selected 2day shipping to AK/HI for an extra 20 bucks and was like "yeah I'm gonna get some cigars on Thursday". I confirmed my order and somehow they managed to ship it out to Alabama even though the "ship to" address was Hawaii when I hit the confirm button, and they charged me Hawaii shipping. So I called em up and they said they'd figure out what went wrong and get back to me. Hoping for a good result here. Hopefully CI has good service. Thoughts??

02-14-2012, 06:34 PM	#2
gnukfu I like cigars Join Date: Oct 2008 First Name: George Location: Massholia Posts: 1,466 Trading: (27)	Re: Ordered online today! I think you will enjoy your cigars! __________________ Curious George

02-14-2012, 07:16 PM	#3
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Ordered online today! You'll be satisfied. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

02-14-2012, 08:06 PM	#5
dwoodward Gentlemen, you may smoke! Join Date: Jul 2010 First Name: Derrick Location: South Dakota Posts: 1,868 Trading: (26)	Re: Ordered online today! I personally like CI's service. I don't like how they don't like to haggle obvious deals, but as a company they reserve the right to be dicks.

02-14-2012, 08:10 PM	#6
maninblack Will smoke for food Join Date: Jan 2010 First Name: Kevin Location: Where the hoot owls f$ck the chickens Posts: 10,637 Trading: (80)	Re: Ordered online today! They have good customer service. __________________ Proud member of the GMCGTPWHAFA

02-14-2012, 08:11 PM	#7
oooo35980 Feeling at Home Join Date: Mar 2011 First Name: Isaiah Location: Huntsville, AL Posts: 569 Trading: (3)	Re: Ordered online today! Well they just called me, they've redirected the shipment to Honolulu and credited me 11.00 because I'm not going to be getting it in 2 days. I'm very impressed with them, I was honestly expecting this to be a lot of trouble to fix.

02-14-2012, 08:11 PM	#8
cjhalbrooks I am behind you. SHHHHH Join Date: Dec 2011 First Name: Cory Location: Under a Bridge, trying to find the troll who stole my soul. Posts: 1,370 Trading: (20)	Re: Ordered online today! they have done that to me before they fixed it though __________________ GMCGTPWHAF Tennessee Chapter. Down with the bloody BIG HEAD

02-14-2012, 08:33 PM	#9
Taki Welcome to the Layer Cake Join Date: Aug 2011 First Name: Taki Location: The Creek Posts: 2,271 Trading: (38)	Re: Ordered online today! Should be fine brother!!! Never had a bad experience with CI __________________

02-14-2012, 08:35 PM	#10
jjmitchem Adjusting to the Life Join Date: Dec 2009 First Name: Jim "Chappy" Location: Ft Campbell Posts: 445 Trading: (3)	Re: Ordered online today! They are really good and I've always gotten mine quick out here __________________ "I'm not ashamed of anything whatever that I do, and I don't feel that smoking makes me ashamed, and therefore I mean to smoke to the glory of God." - Charles Spurgeon

02-14-2012, 08:48 PM	#11
Digs Adjusting to the Life Join Date: Dec 2011 First Name: Dennis Location: "The Wood" Posts: 498 Trading: (17)	Re: Ordered online today! CI is the best in the business, prolly already on the way! __________________ A gun in your hand is better then a cop on the phone

02-14-2012, 10:21 PM	#12
CigarSquid AKA Garryyjr Join Date: Apr 2011 First Name: Garry Location: Medford, OR - Cigar Zombie Posts: 3,213 Trading: (39)	Re: Ordered online today! I love CI..! Many orders with them, 2 problems.. Fix fast and the right way. __________________ gaRRy

02-14-2012, 11:14 PM	#15
Neuromancer Will work for Boli GM's Join Date: Oct 2008 First Name: Marc Location: Lost in translation...near Newnan, GA Posts: 1,417 Trading: (23)	Re: Ordered online today! You guys know Cbid is part of CI, don't you? Great bargains there... __________________ "...pipe smoking is properly an intellectual exercise." ~ Christopher Morley, 1916

02-14-2012, 11:16 PM	#16
ysr_racer Guest Posts: n/a	Re: Ordered online today! Neuromancer ? I know that guy

02-15-2012, 07:36 PM	#17
TJtorpedo Feeling at Home Join Date: Feb 2012 First Name: Tim Location: Midlothian, VA Posts: 600 Trading: (4)	Re: Ordered online today! Glad to hear it got cleared up. I'm sure they've seen just about every potential shipping snafu, and they've got it down to a science.

02-16-2012, 09:19 AM	#18
us_soldier1989 Guest Posts: n/a	Re: Ordered online today! What part of Alabama are you from OP?