Online Retailers

[rjerome]

Hi All:

What would you people say is your biggest complaint/problem with on-line retailers and/or what do you feel is lacking and would like to see more of or less of as a consumer?

Thanks

Randy

**No, I'm Not Trying To Sell Anything Here**

[pnoon]

Originally Posted by rjerome

Hi All:

What would you people say is your biggest complaint/problem with on-line retailers and/or what do you feel is lacking and would like to see more of or less of as a consumer?

Thanks

Randy

**No, I'm Not Trying To Sell Anything Here**

That's a good thing. Because, if you were, you would be in violation of our rules regarding retailers.

[T.G]

Customs.

[rjerome]

Originally Posted by pnoon

That's a good thing. Because, if you were, you would be in violation of our rules regarding retailers.

On that note, would you have anything to add to the discussion??

[rjerome]

Originally Posted by T.G

Customs.

Is that really your biggest complaint??

[T.G]

Originally Posted by rjerome

Is that really your biggest complaint??

Yep.

Although "snarky vendors" is moving up the ladder pretty quickly to the #2 spot.

[pnoon]

Originally Posted by rjerome

On that note, would you have anything to add to the discussion??

(Just curious if you've read the rules of our forum)
More timely communication via email.

[shilala]

I'd like to see way more boobs.

[The Poet]

Originally Posted by shilala

I'd like to see way more boobs.

I see enough boobs on this forum.

[shilala]

Yeah, we gots us a new one on a tightrope.

[rjerome]

Originally Posted by pnoon

(Just curious if you've read the rules of our forum)
More timely communication via email.

I may have when I originally signed up but, its been a while. Is there anything specifically you were referring to in the rules?

[rjerome]

Originally Posted by T.G

Yep.

Although "snarky vendors" is moving up the ladder pretty quickly to the #2 spot.

Colonel, wasn't trying to be "snarky" you had posted something earlier that you pulled down when I hit reply it ended up replying to this later post!

[CigarNut]

Randy, you may have noticed that your original post did not go where you wanted it to go. You might want to go our Retailer section (http://www.cigarasylum.com/vb/forumdisplay.php?f=116) and post an introduction.

[T.G]

Originally Posted by rjerome

Colonel, wasn't trying to be "snarky" you had posted something earlier that you pulled down when I hit reply it ended up replying to this later post!

I wasn't referring to your answer to me.

[Tio Gato]

Hi Randy. I'm assuming you want to know about cigar related vendors online.
I think the days of poorly functioning web sites is over. Most retailers do a great job now. Live inventory is mandatory for me to use a site. Ya, I get that smaller shops can't do that always. But there is no way I'm gonna get on the phone to check if something they offer is in stock. (Minor peeve).

The single biggest problem I have with any retailer are grossly unrealistic MSRP prices to make their price seem like a great deal. I find that almost all sites offer very similar prices on their regular goods, but really stretch the truth on specials and e-mail only specials. Just yesterday I clicked on special offers from a huge and reputable dealer. (I've used them many times.)
They had a box that I love, I mean love, for 20% off regular price. Their 20% off price is exactly [u]double[u] the regular price of what some vendors sell this box for.

Caution must be used when there are "employee pricing", "blow outs", "liquidation sale" and the usual hype you hear from a used car lot. I know it's "buyer beware" but please. A retailer has every right to make a profit, but fooling us fools into thinking we are getting a special deal is low.

I am guessing you may be thinking of doing on-line retailing. I believe you may get better info if you ask what people like about e-commerce sites.

[rjerome]

Originally Posted by CigarNut

Randy, you may have noticed that your original post did not go where you wanted it to go. You might want to go our Retailer section (http://www.cigarasylum.com/vb/forumdisplay.php?f=116) and post an introduction.

Thank you

[rjerome]

Originally Posted by Tio Gato

Hi Randy. I'm assuming you want to know about cigar related vendors online.
I think the days of poorly functioning web sites is over. Most retailers do a great job now. Live inventory is mandatory for me to use a site. Ya, I get that smaller shops can't do that always. But there is no way I'm gonna get on the phone to check if something they offer is in stock. (Minor peeve).

The single biggest problem I have with any retailer are grossly unrealistic MSRP prices to make their price seem like a great deal. I find that almost all sites offer very similar prices on their regular goods, but really stretch the truth on specials and e-mail only specials. Just yesterday I clicked on special offers from a huge and reputable dealer. (I've used them many times.)
They had a box that I love, I mean love, for 20% off regular price. Their 20% off price is exactly [u]double[u] the regular price of what some vendors sell this box for.

Caution must be used when there are "employee pricing", "blow outs", "liquidation sale" and the usual hype you hear from a used car lot. I know it's "buyer beware" but please. A retailer has every right to make a profit, but fooling us fools into thinking we are getting a special deal is low.

I am guessing you may be thinking of doing on-line retailing. I believe you may get better info if you ask what people like about e-commerce sites.

Thank you this was very helpful, I appreciate all of the honest feedback.

[rjerome]

Originally Posted by T.G

I wasn't referring to your answer to me.

Got it!

Thank you Colonel

[Weelok]

I don't like overly flashy websites that are technically cool but make finding whT I want difficult. I actually like Tower Cigars website but not his lack of PooPail

PooFail support is a must for me and not the Dougherty method that is coded up on old websites that don't allow for mobile devices to work and only allows website access.

Mobile device support is a must however a mobile page is not and adds confusion so don't do a mobile only view. At least give the option to view on browser.

Hot links to sales are nice like at Atlantic Cigar.

Email to subscribers on new and upcoming releases is great.

Access to a live person to handle phone support is a must.

Flexible shipping options is good.

Summary, make it easy to buy from the site, avoid flashy gimmicks that distract me from buying.

[shilala]

I'm disappointed my recommendation for boobs hasn't taken on more life.
Very disappointed.