Lagunitas Customer Service

PV1191 · 10-06-2011, 08:13 PM

About two weeks ago I bought a 6'er of Maximus. Two bottles were bad. The entire head popped off when I tried to open them. I emailed Lagunitas to let them know. I realize it could be a shipping problem, but if they were having an issue with bottles I wanted them to know. I received an email from Ron Lindenbusch and provided any info I could. He offered to replace the $$ lost or provide swag. I told him I'm relocating to Washington State next week and there was no need. Ron asked for my new addy. Today I got an email there will be a "care package" arriving shortly after I get to my new place.

LostAbbott · 10-06-2011, 08:45 PM

Early welcome to Washington, now you won't have to drink any beer that did not come out of a keg. Or had to travel over 100 miles.
Posted via Mobile Device

Sauer Grapes · 10-06-2011, 09:59 PM

This is great that he did this for his customer. I sent an email to Green Flash a year ago about a sixer that was just bad to see if they had a problem batch or if there was a way I could tell how old it was. No response what-so-ever.

Even though it used to be one of my favorite beers, I have chosen to spend my $$$ on their competition ever sense.

boom · 10-06-2011, 10:19 PM

Nice.... Love me some Lagunitas!!!!

PV1191 · 10-06-2011, 11:27 PM

Saur Grapes......sorry for the bad experience. I guess it was sour grapes......:-)

cobra03 · 10-07-2011, 12:30 AM

I like alot of Lagunitas beer so im glad to hear they are making everything right. Not everyday that a company is willing to do that.

Mattso3000 · 10-07-2011, 12:34 AM

Local store just started carrying Lagunitas. Good stuff from what I've had so far. Nice to see solid customer service as well!

PV1191 · 10-07-2011, 01:21 AM

I was not expecting anything. I just wanted them to know about a possible problem. It was refreshing to see a company dedicated to customer service. So as long as Lagunitas brews I will be a customer!

Skywalker · 10-07-2011, 01:32 AM

Good news Tommy!!!

Sorry to hear you're moving farther away... We didn't get to herf!

PV1191 · 10-07-2011, 10:38 AM

Quote:

Originally Posted by Skywalker

Good news Tommy!!!

Sorry to hear you're moving farther away... We didn't get to herf!

I'll be down here alot. We'll find the time...

Doctorossi · 10-07-2011, 10:46 AM

One of many reasons Lagunitas is an awesome company.

Skywalker · 10-07-2011, 02:24 PM

Quote:

Originally Posted by PV1191

I'll be down here alot. We'll find the time...

Matt-N-Ga · 10-08-2011, 04:32 PM

I love smaller, more customer oriented companies.

hammondc · 10-08-2011, 04:36 PM

Good folks there. As I have said before. I firmly believe that Maximus IPA to be one of, if not the most, underrated IPAs on the market. It is a top 3 for me.

Have you had their Brown Shugga? That comes out soon. Probably my favorite Lagunitas.

10-06-2011, 08:13 PM	#1
PV1191 Chicken!the other wrapper Join Date: Apr 2009 First Name: Tommy Location: Wet Wet Seattle Posts: 70 Trading: (0)	Lagunitas Customer Service About two weeks ago I bought a 6'er of Maximus. Two bottles were bad. The entire head popped off when I tried to open them. I emailed Lagunitas to let them know. I realize it could be a shipping problem, but if they were having an issue with bottles I wanted them to know. I received an email from Ron Lindenbusch and provided any info I could. He offered to replace the $$ lost or provide swag. I told him I'm relocating to Washington State next week and there was no need. Ron asked for my new addy. Today I got an email there will be a "care package" arriving shortly after I get to my new place.

10-06-2011, 08:45 PM	#2
LostAbbott Have My Own Room Join Date: Aug 2010 First Name: Mychal Location: Seattle Posts: 1,165 Trading: (23)	Re: Lagunitas Customer Service Early welcome to Washington, now you won't have to drink any beer that did not come out of a keg. Or had to travel over 100 miles. Posted via Mobile Device

10-06-2011, 09:59 PM	#3
Sauer Grapes Snatchin' yo people up Join Date: Oct 2008 Posts: 2,235 Trading: (44)	Re: Lagunitas Customer Service This is great that he did this for his customer. I sent an email to Green Flash a year ago about a sixer that was just bad to see if they had a problem batch or if there was a way I could tell how old it was. No response what-so-ever. Even though it used to be one of my favorite beers, I have chosen to spend my $$$ on their competition ever sense.

10-06-2011, 10:19 PM	#4
boom Central Cali Cigar Crew Join Date: Mar 2009 First Name: Troy Location: Cen Cal Posts: 1,659 Trading: (107)	Re: Lagunitas Customer Service Nice.... Love me some Lagunitas!!!!

10-06-2011, 11:27 PM	#5
PV1191 Chicken!the other wrapper Join Date: Apr 2009 First Name: Tommy Location: Wet Wet Seattle Posts: 70 Trading: (0)	Re: Lagunitas Customer Service Saur Grapes......sorry for the bad experience. I guess it was sour grapes......:-)

10-07-2011, 12:30 AM	#6
cobra03 Adult Babysitter Join Date: Aug 2009 First Name: Scott Location: Hamburg, NY Posts: 1,880 Trading: (15)	Re: Lagunitas Customer Service I like alot of Lagunitas beer so im glad to hear they are making everything right. Not everyday that a company is willing to do that. __________________ "I'm feelin' low, Apu. You got any of that beer that has candy floating in it, you know Skittlebrau?https://www.facebook.com/thebuffalobeerleague

10-07-2011, 12:34 AM	#7
Mattso3000 Will ninja for beer Join Date: Aug 2010 First Name: Matt Location: Burnsville, MN Posts: 2,842 Trading: (20)	Re: Lagunitas Customer Service Local store just started carrying Lagunitas. Good stuff from what I've had so far. Nice to see solid customer service as well! __________________ Please Support the Troop Support Contest!

10-07-2011, 01:21 AM	#8
PV1191 Chicken!the other wrapper Join Date: Apr 2009 First Name: Tommy Location: Wet Wet Seattle Posts: 70 Trading: (0)	Re: Lagunitas Customer Service I was not expecting anything. I just wanted them to know about a possible problem. It was refreshing to see a company dedicated to customer service. So as long as Lagunitas brews I will be a customer!

10-07-2011, 01:32 AM	#9
Skywalker BABOTL Join Date: Oct 2008 First Name: Dice Location: Galaxy Far Far Away Posts: 10,168 Trading: (18)	Re: Lagunitas Customer Service Good news Tommy!!! Sorry to hear you're moving farther away... We didn't get to herf! __________________ Smoke what you like!!!

10-07-2011, 10:46 AM	#11
Doctorossi Have My Own Room Join Date: Jul 2009 Location: Burlington, VT Posts: 1,684 Trading: (8)	Re: Lagunitas Customer Service One of many reasons Lagunitas is an awesome company. __________________ Marvin Shanken is a terrific guy... for me to poop on!

10-08-2011, 04:32 PM	#13
Matt-N-Ga MattGah Join Date: Oct 2009 First Name: Matt Location: Acworth, Ga Posts: 316 Trading: (4)	Re: Lagunitas Customer Service I love smaller, more customer oriented companies. __________________ EPIC IV "I just got bit by a donkey"

10-08-2011, 04:36 PM	#14
hammondc Moar Padrons! Join Date: Aug 2010 First Name: Chip Location: Senoia, GA Posts: 2,626 Trading: (17)	Re: Lagunitas Customer Service Good folks there. As I have said before. I firmly believe that Maximus IPA to be one of, if not the most, underrated IPAs on the market. It is a top 3 for me. Have you had their Brown Shugga? That comes out soon. Probably my favorite Lagunitas.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode