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12-08-2011, 05:44 PM | #21 |
YNWA
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Re: Don't buy a Dell
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Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are. -John Wooden |
12-08-2011, 06:03 PM | #23 | |
Not a puffer
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Re: Don't buy a Dell
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I'm sure some think I overreacted about the Lowes deal, but I was stressed from exams, little sleep, and carved out enough time from my studying to do a quick trip to Lowes and be back to put my 4 yo son down for bed. Sometimes, those moments can really fulfilling laying down in his car bed and reading or whatever and was looking forward to it that evening. When he was already asleep when I got home, it was like I got punched in the gut because I missed out on that little break from reality. I'm sure nobody else has ever gone through something like that though. If that still makes me an ahole then feel free to allow me to bring my dog over to leave a present in your yard. |
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12-08-2011, 06:05 PM | #24 |
Not a puffer
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Re: Don't buy a Dell
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12-08-2011, 07:05 PM | #26 |
Welcome to the Layer Cake
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Re: Don't buy a Dell
Not really sure...never had a problem with my Mac's.
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12-08-2011, 10:01 PM | #27 |
Guest
Posts: n/a
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Re: Don't buy a Dell
I'm sorry to hear that Duane. I loved Dell but when my computer broke, I replaced it with a Mac after gathering opinions here.
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12-09-2011, 12:24 AM | #29 |
Admiral Douchebag
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Re: Don't buy a Dell
Does he need a gift card for that?
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Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark! |
12-09-2011, 12:51 AM | #30 |
I'm nuts for the place
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Re: Don't buy a Dell
Bunch of Dell fan boys on here. Build your own. Better computer for the money. Only reason to buy Dell is for a laptop. Go Mac if you want a laptop.
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12-09-2011, 12:54 AM | #31 |
Admiral Douchebag
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Re: Don't buy a Dell
Huh?
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Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark! |
12-09-2011, 02:02 AM | #33 |
Have My Own Room
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Re: Don't buy a Dell
I'm on a Dell right now and had issues when I bought it, but they made up for it and I will continue to be a Dell customer depending on future needs because **** happens and all companies make mistakes.
I was pissed though because I bought a laptop on the Dell outlet site. A couple days later, I found out the extended battery physically stuck out on the bottom which I didn't want nor stated in description so I called customer service to see what the return policy was. I was told if I processed a return before I received it, I would not have any restock fees. I asked again and was told yes, I can cancel without fees/penalties so I did. I then immediately bought a different Dell without the extended battery. When I received the 1st laptop and called CS to get a shipping label, I was charged 15% restock. They did not honor what I was previously told and after talking to multiple supervisors, they told me the original CS person had no authority to waive the fee. That is such BS because how should I know who has authority? I went by what they told me and then they did not honor it. They did not back down and I was stuck with 2 laptops. I then googled a few Dell Executives in PR/Marketing/Sales and emailed them letters. 2 days later I got a phone call from customer service apologizing and waived the 15% fee. I was happy the Executives actually listened and cared about a regular customer. For that, I will continue to use Dell. |
12-09-2011, 12:33 PM | #35 |
Not a puffer
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Re: Don't buy a Dell
No, I just think it's absolutely ridiculous the process to buy a computer well under $1k has turned into more time invested than it took to buy my house a year and a half ago. That includes viewing, paperwork with realtor, closing, you name it.
I must be the only person here that would get peeved over investing 5 hours between chats/phone calls and ~ 36 hours after the "purchase" was made on their website, still not have an order that was processed. |
12-09-2011, 12:35 PM | #36 | |
Not a puffer
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Re: Don't buy a Dell
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12-09-2011, 12:58 PM | #37 | |
Grrrrrr
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Re: Don't buy a Dell
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Last edited by T.G; 12-09-2011 at 01:03 PM. |
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12-09-2011, 02:09 PM | #39 | |
ex-CS Swamp Gorilla
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Re: Don't buy a Dell
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Ahh, now that I understand the problem I can see the angst that would arise from the situation. It's a problem when these kinds of things happen, and there's certainly no excuse for not having someone on staff at all times that can handle the situation. At the very least, they could have postponed the purchase until someone more experienced was around to make sure it was processed correctly. Personally, it wouldn't turn me off from Dell, but I agree with the earlier comment. I would send out more than a few emails with some constructive criticism towards the situation. I only emphasize constructive, because in all of the times I've sent emails and letters, both scathing and constructive, I get a LOT more positive responses back from the constructive ones (Macy's gave me a $50 in-store voucher good for 24 hours because of a snafu over a ~$35 billing issue online last year). Good luck with dealing with the problem. I hope Dell makes it right for you and you're satisfied with the eventual purchase!
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Back in black, and better than ever! You can't keep a good gorilla down! LSU Geaux Tigers! |
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