CI Slacking?

[CasaDooley]

Been dealing with CI since 2004, never had a problem. Maybe you could call their CS and if your order hasn't shipped, get them to pay the difference to upgrade to 2 day shipping.

[Sonic04GT]

I jumped on that recent sampler deal with the humidor and 10 cigars. The humidor ended up having a leak and not holding humidity above 63%, with 2 DryMistat tubes. They attempted to help me fix/narrow the issue and then ended up just sending me a brand new one with a return label for the old one the same day. I can't complain!

However, I have had a sampler on backorder for a while now, which I was aware of so no problem there, BUT...I purchased it using my brother's debit card because I had cash I wanted to use and I have no way of depositing cash into my account down here (USAA) so I used my shipping address and his billing address. Well, they ended up shipping it to the billing address instead. Fortunately my brother only lives 5 minutes away but still. Guess I'll have to go get my cigars from him on Monday. At least UPS comes earlier at his house! haha

I am really impressed with Cigar.com also though. Prompt shipping and they ship with a Humi-Care pillow.

[thechrisdotcom]

I've never had a problem with them.

[Hot Stuff x]

I've had nothing but great service from CI, CIgar.com, and Cigarbid in the 3 years I've been dealing with them.

[weak_link]

Even if you do somehow get your cigars from CI before your trip you are going to be annoyed because they will be wet and not smoke well, continuing your dislike for CI. Sounds like it pays to plan ahead next time.

[dwoodward]

Originally Posted by weak_link

Even if you do somehow get your cigars from CI before your trip you are going to be annoyed because they will be wet and not smoke well, continuing your dislike for CI. Sounds like it pays to plan ahead next time.

Well wish I could have, but I just started a new job after looking for work for over a year. I have no money and ran out of sticks at some point before getting the job. My first paycheck came last week finally so I quickly ordered up some sticks to get me by for a little while. Took my job over a month to get me my first paycheck. Can't believe they are weeks behind on payment cycles. It's kinda dumb, but it pays better than no job.

It's not like I purposely waited last minute. I had no choice.

[VirtualSmitty]

Originally Posted by dwoodward

Well wish I could have, but I just started a new job after looking for work for over a year. I have no money and ran out of sticks at some point before getting the job. My first paycheck came last week finally so I quickly ordered up some sticks to get me by for a little while. Took my job over a month to get me my first paycheck. Can't believe they are weeks behind on payment cycles. It's kinda dumb, but it pays better than no job.

It's not like I purposely waited last minute. I had no choice.

Your priorities are crossed. You should be more upset over your check than an order of cigars. In a way it is your fault for allowing them to slide on your payment for a month. Who does that in this day and age, there is no excuse. And call CI, they have crossed orders on my before and i've always got them to correct it or refund me lighting fast.

[dwoodward]

Originally Posted by VirtualSmitty

In a way it is your fault for allowing them to slide on your payment for a month. Who does that in this day and age, there is no excuse.

How little you know. Before you jump my stuff, just know that I was on them every day for like 2 weeks about my paycheck. I missed bills because of them. They just said sorry and that it's the same for all new employees I had to work 2 full paychecks to get the first one. I dont understand it either, but to be honest this company operates so extremely different than any company I have ever worked for. It's just weird. Some of the guys said they have gotten regular paychecks 1 month behind or longer.

Believe me, I am not happy that they are so messed up with their pay cycles, but its better than not working at all, for now I will just have to deal with it.

Package shipped yesterday finally. UPS says:

Scheduled Delivery:
Thursday, 09/22/2011, By End of Day

I sure hope so.

[VirtualSmitty]

Originally Posted by dwoodward

How little you know. Before you jump my stuff, just know that I was on them every day for like 2 weeks about my paycheck. I missed bills because of them. They just said sorry and that it's the same for all new employees I had to work 2 full paychecks to get the first one. I dont understand it either, but to be honest this company operates so extremely different than any company I have ever worked for. It's just weird. Some of the guys said they have gotten regular paychecks 1 month behind or longer.

Believe me, I am not happy that they are so messed up with their pay cycles, but its better than not working at all, for now I will just have to deal with it.

Package shipped yesterday finally. UPS says:

Scheduled Delivery:
Thursday, 09/22/2011, By End of Day

I sure hope so.

I'm not sure I follow everything here. You ran out of money and couldn't buy cigars. You missed bills/payed bills late because you ran out of money and your new employer doesn't know how to cut a check. Your taking a trip after a whole year off from working after one month back in the working world. And then you spend money on cigars when you couldn't pay bills not too long ago. I'm missing the logic here, if I were you I would have called them and cancelled the order altogether and thanked lady luck for helping me resolve a bad lapse in judgement. Especially if others have said they have had the same issue before, that is bad warning sign. You should have taken that money and spent it on getting your resume professionally redone or something, so you can keep looking and find work that can consistently cut a check bi weekly. Or figure out what direct deposit is.

[INT]

I've been ordering from CI for about a year now. Never had any issues with any order, big or small. Show up in 4 days like clock work

[deadrise]

I use cbid the most and i got spoiled for some time i do weekly shipping and the order is normally shipped Thursday and i get them on Friday. now lately especially holidays my cigars do not ship till Friday and with Monday a holiday i get them Tuesday I make it a point not to order on holiday weeks anymore

[pnoon]

This thread just boggles the mind.

Posted via Mobile Device

[weak_link]

Originally Posted by pnoon

This thread just boggles the mind.

Posted via Mobile Device

It boggles something allright.

[bobarian]

Originally Posted by weak_link

It boggles something allright.

http://www.youtube.com/watch?v=M68GeL8PafE

newbie here on the forum, but Im just gonna chime in here on my experiances with CI...

I have made many orders from them over about a two year time. A couple times there was a small issue, but they have always made it right for me. Once I got a number of small Tins of baby cigars for a road trip and one of the tins was crushed in the center of the edge. I took a pic of it and called Customer service. they sent me a replacement tin and sent it out with two day shipping for free. and I was told to keep the crushed tin of which I found 3 sticks damaged.

Another time I had ordered a number of singles and they forgot to put in a couple of the sticks I had paid for. I again called customer service and they shipped out the missing sticks and a couple freebie sticks as well to make it right.

Basically i have found that even though they are a big online retailer, they are still human. they will and do make mistakes. i dont get upset about the mistakes, as long as they make it right with me, the customer. as long as you call them and explain what happened and BE CIVIL to them, they have always made it right for me and kept me happy.

just my .02 here....

[LasciviousXXX]

Methinks you just may be a bit sensitive. Everyone was posting their experiences with CI and then VS offers some sound advice and now everyone is flaming you?

Take a deep breath, step back and re-read the thread.

[MrClean]

I ordered my humi from them, they sent me the wrong one and were pretty quick to get the right one sent out. That was my first experience with them, the second one went much smoother

[Ratters]

Been buying from them and cbid for at least a decade. Only ever had one problem and they fixed it right away. Sorry you had troubles, but I find them to be really rare. And I buy A LOT.

[icehog3]

I have had nothing but positive experiences with CI. I hope that isn't considered flaming you.

[CigarNut]

My purchases from CI have been OK. I just wish they would stop sending me paper catalogs in the mail... Same goes for several other sites (Famous, 2 Guys, Thompsons)... Waste of good trees...

I am not flaming anyone except vendors who send me paper catalogs that I don't want or need.