I hate terrible customer service - Page 2

GKitty · 01-13-2011, 12:38 PM

Quote:

Originally Posted by BC-Axeman

I ordered a new dishwasher a month ago from Sears. They called in two weeks to say come pick it up and when I got there they couldn't find it. Their records said it was there but it wasn't. They said they would give me a $50 discount and reordered it. Here, two weeks later, again they left a message and said it didn't arrive and it will be here next week. I was getting ready to call and fume at them when I noticed they didn't give me a $50 discount, it was $100. I'm torn now. I so wanted to grouch them out.

As Customer Service professional, I've often been proactive when I see a customer is having unavoidable issues. You might skip the grouchin them out part, but you should definitely call and let them know you see what they did there. A customer recognizing my part in a solution is always motivating to me to make sure the rest of their experience goes smoothly.

01-13-2011, 12:51 PM

Quote:

Originally Posted by GKitty

As Customer Service professional, I've often been proactive when I see a customer is having unavoidable issues. You might skip the grouchin them out part, but you should definitely call and let them know you see what they did there. A customer recognizing my part in a solution is always motivating to me to make sure the rest of their experience goes smoothly.

I was j/k about grouching. I would rather things just work themselves out with little effort on my part.

massphatness · 01-13-2011, 11:45 AM

I few more re-orders, Lance, and you'll get that thing for free!

T.G · 01-13-2011, 11:50 AM

Quote:

Originally Posted by massphatness

I few more re-orders, Lance, and you'll get that thing for free!

(glass overflowing!)

captain53 · 01-13-2011, 08:37 PM

Complaint references have no value without a name attached.

cort · 01-13-2011, 10:01 PM

Nice review

guitar4001 · 01-13-2011, 12:59 PM

6 times calling customer service is too much. if it isn't solved in 2 calls, then it is time to dispute the charges on your card.

icehog3 · 01-14-2011, 02:12 AM

I hate bumblebees.

bobarian · 01-14-2011, 03:27 AM

Killer bees are scary too!

Ay carumba!

massphatness · 01-14-2011, 05:53 AM

So's the Flowbee

Lucky_Hippo · 01-14-2011, 08:11 AM

^ ^ ^ that guys stach just about ranks up there with Tom Selleck and Sam Elliot!!! I'd buy a flowbee just for that. LOL J/K

01-15-2011, 10:23 AM

Almost all of the companies have good customer service. I find I have more problems with the bigger companies. They seem to have a big turnover. And most use women. I've been very frustrated when confronted with a woman, who just started, and knows nothing about cigars. What are these companies thinking.
It may be sexist, but I feel better when a guy answers the phone. I usually get better service and solid advice. The smaller companies tend to do this. And when women answer the phone in the smaller companies, they always have their s**t together.

01-13-2011, 11:45 AM	#3
massphatness Where's my buffaloooo ... Join Date: Oct 2008 First Name: Vin Location: MassHolia Posts: 12,690 Trading: (206)	Re: I hate terrible customer service I few more re-orders, Lance, and you'll get that thing for free! __________________ *Help Support The Navy SEAL Foundation: HERE*

01-13-2011, 08:37 PM	#5
captain53 Have My Own Room Join Date: Jul 2009 First Name: Dave Location: Lake of the Ozarks & Austin, TX Posts: 1,333 Trading: (3)	Re: I hate terrible customer service Complaint references have no value without a name attached.

01-13-2011, 10:01 PM	#6
cort ◤◢◣◥ Join Date: Oct 2008 First Name: Gary Posts: 4,478 Trading: (41)	Re: I hate terrible customer service Nice review

01-13-2011, 12:59 PM	#7
guitar4001 Adjusting to the Life Join Date: Oct 2010 First Name: Paul Location: Between Goldsboro, NC and Africa Posts: 359 Trading: (0)	Re: I hate terrible customer service 6 times calling customer service is too much. if it isn't solved in 2 calls, then it is time to dispute the charges on your card.

01-14-2011, 02:12 AM	#8
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,440 Trading: (60)	Re: I hate terrible customer service I hate bumblebees. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

01-14-2011, 03:27 AM	#9
bobarian Cranky Habanophile Join Date: Oct 2008 Location: Wine Country Posts: 8,869 Trading: (51)	Re: I hate terrible customer service Killer bees are scary too! Ay carumba!

01-14-2011, 05:53 AM	#10
massphatness Where's my buffaloooo ... Join Date: Oct 2008 First Name: Vin Location: MassHolia Posts: 12,690 Trading: (206)	Re: I hate terrible customer service So's the Flowbee __________________ *Help Support The Navy SEAL Foundation: HERE*

01-14-2011, 08:11 AM	#11
Lucky_Hippo A Cigar = 42 Join Date: Oct 2008 First Name: Gary Location: Kansas Posts: 494 Trading: (2)	Re: I hate terrible customer service ^ ^ ^ that guys stach just about ranks up there with Tom Selleck and Sam Elliot!!! I'd buy a flowbee just for that. LOL J/K __________________ Who wants an orange whip? Orange whip? Orange whip? Three orange whips. -J.Candy

01-15-2011, 10:23 AM	#12
Katmancross Guest Posts: n/a	Re: I hate terrible customer service Almost all of the companies have good customer service. I find I have more problems with the bigger companies. They seem to have a big turnover. And most use women. I've been very frustrated when confronted with a woman, who just started, and knows nothing about cigars. What are these companies thinking. It may be sexist, but I feel better when a guy answers the phone. I usually get better service and solid advice. The smaller companies tend to do this. And when women answer the phone in the smaller companies, they always have their s**t together.

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