Exceptional service...

That's how Mark rolls.. it's what makes him a true brother.

[Kreth]

Mark has great CS. Back in March I ordered a Cigar Caddy for a herf. After ordering, I noticed that it was listed as out of stock on the website. I sent Mark an e-mail asking about the status of the order. I had a reply back within 10 minutes that I had got the last one in stock, and received it in plenty of time for the herf.
A few months later, I was having some issues with my desktop RH. I called Mark to see if he had any suggestions about the Puck humidifier I had ordered from him, and got his VM. Mark called back about 2 minutes later, asked me a few questions, then said, "You know what? Let me just send you a replacement." No issues since.
I also really like the fact that he hand writes a thank you on his invoices.

[N2Advnture]

WOW!

I just saw this thread, thank you guys for the kind words. It's kudos of customer service and quality products that keep me motivated.

Originally Posted by Kreth

I also really like the fact that he hand writes a thank you on his invoices.

I wasn't sure if people liked this or not but I've been doing it on every receipt since starting in 2005.

Seriously, thanks again for the support, I truly appreciate it!

~Mark