PremiumHumidor.COM Beware!!!!! - Page 2

XTRazzer · 04-29-2009, 05:36 PM

Like others I appreciate the 'heads-up'.

I still would have tried to contest the charges even with a debit card. Although it may not get you the same resolution as you would get with a credit card.

Shame that companies don't focus more on customer service and satisfaction. But then prices wouldn't be so cheap, right?

eber · 04-29-2009, 07:35 PM

sorry to hear that, it is too bad that these companies are run so poorly and are still in business. good luck on getting it resolved.

MedicCook · 04-29-2009, 07:44 PM

It sucks that you have not gotten the product that was promised when you ordered it. Keep at them and start to involve the BBB & your state AG.

kaelaria · 04-29-2009, 11:01 PM

Yeah - did something get deleted or are you confused?? lol

sjnovakovich · 04-30-2009, 10:19 AM

Quote:

Originally Posted by kelmac07

I recently ordered the The Seven Drawer Cherry Humidor (commonly referrred to as the Charleston) from Premium Humidors. Received my humi in a crappy box, door lock was busted (hinge off and screws stripped...was shaking in the box when UPS deleivered it), and a drawer damaged. I contacted Premium Humidors and they said they would send out some replacement screws and a new drawer. Low and behold, another crappy box arrived from USPS this time...no rush on delivery. Screws were too long to fit in the door, and the replacement drawer was glued upside down and will not fit in the humi. I contacted Premium Humidors upon receipt of this "replacement" package to explain the drawer was glued upside down and wouldn't fit and that the screws were too large. The told me the manager was out of the office and would call me back in a few. Guess who never called back? I called and each time I received the same message, the supervisor is not in. BEWARE!!!!

About a year ago I decided to get a Montegue. Checked on line and then asked my B&M about it. He got one for me through his distrubutor and I paid $50 less than I could have gotten it anywhere else I looked. I always ask my B&M about things like this.

shadow king · 05-01-2009, 01:17 AM

I am about to get a Montegue (or something similiar) also. This website was one of the places for my consideration. I am thankfull that you took the time to post this to warn others. I am definately steering clear of this website now. It really sucks when stuff like this happens to us. I hope that you get some sort of resolve to make things right.

Genetic Defect · 05-01-2009, 01:26 AM

05-04-2009, 03:57 AM

Try writing to Consumerist.com

05-04-2009, 04:16 AM

I have sent them an email letting them know about this thread. At the very least it may improve things in the future, and let them know how poor customer service spreads by word of mouth quite quickly.
Any company can sell you something, but how they resolve problems defines how good they truly are.

nick2021 · 12-20-2010, 09:03 AM

it would have paid for me to do a search on this site, ordered something in Nov from this company and they have not sent it...was for a secret santa pass too..upsets me that they won't return e-mails, phone calls, and their voice message box has been full last two days...has anybody else had issues with them recently. Not sure what to do at this point...really upsets me

JoeCool87TC · 12-20-2010, 10:00 AM

I just looked and for me PremiumHumidor.COM comes up as a GoDaddy webpage with no content. Looks like they're defunct.

nick2021 · 12-20-2010, 11:43 AM

Quote:

Originally Posted by JoeCool87TC

I just looked and for me PremiumHumidor.COM comes up as a GoDaddy webpage with no content. Looks like they're defunct.

it's premiumhumidors

JoeCool87TC · 12-20-2010, 03:02 PM

Quote:

Originally Posted by nick2021

it's premiumhumidors

Oh, well. I guess that's what I get for cut-and-pasting!

Sorry!

Volt · 12-20-2010, 10:15 AM

Ouch Mac, sorry to hear that.....

icehog3 · 12-20-2010, 10:30 AM

Quote:

Originally Posted by Volt

Ouch Mac, sorry to hear that.....

It was a year and a half ago, he is likely over it.

kelmac07 · 12-20-2010, 10:33 AM

Quote:

Originally Posted by icehog3

It was a year and a half ago, he is likely over it.

And then some Tom.

Don Fernando · 12-20-2010, 11:17 AM

Quote:

Originally Posted by icehog3

It was a year and a half ago, he is likely over it.

nah, I bet he's still *****ing about it

icehog3 · 12-20-2010, 03:23 PM

Might be time to close this one.... People are gettin a might bit confused.

Nick can open a new thread if he is still seeking input.

04-29-2009, 05:36 PM	#1
XTRazzer Still Watching My Back Join Date: Apr 2009 Posts: 131 Trading: (1)	Re: PremiumHumidor.COM Beware!!!!! Like others I appreciate the 'heads-up'. I still would have tried to contest the charges even with a debit card. Although it may not get you the same resolution as you would get with a credit card. Shame that companies don't focus more on customer service and satisfaction. But then prices wouldn't be so cheap, right?

04-29-2009, 07:35 PM	#2
eber Have My Own Room Join Date: Jan 2009 First Name: Erik Posts: 1,229 Trading: (7)	Re: PremiumHumidor.COM Beware!!!!! sorry to hear that, it is too bad that these companies are run so poorly and are still in business. good luck on getting it resolved.

04-29-2009, 07:44 PM	#3
MedicCook Mila smoked my cigar Join Date: Jan 2009 First Name: Ryan Location: Schaghticoke, NY Posts: 10,946 Trading: (7)	Re: PremiumHumidor.COM Beware!!!!! It sucks that you have not gotten the product that was promised when you ordered it. Keep at them and start to involve the BBB & your state AG. __________________ 27 World Series Championship's "If your wife doesn't like the aroma of your cigar, change your wife.", Zino Davidoff

04-29-2009, 11:01 PM	#4
kaelaria Cigarobsession.com Baby! Join Date: Mar 2009 First Name: Bryan Location: Holiday, FL Posts: 736 Trading: (3)	Re: PremiumHumidor.COM Beware!!!!! Yeah - did something get deleted or are you confused?? lol __________________ Cigar Videos

05-01-2009, 01:17 AM	#6
shadow king Fresh outta Ad Seg Join Date: Mar 2009 First Name: Matt Location: Last house on the left Posts: 466 Trading: (19)	Re: PremiumHumidor.COM Beware!!!!! I am about to get a Montegue (or something similiar) also. This website was one of the places for my consideration. I am thankfull that you took the time to post this to warn others. I am definately steering clear of this website now. It really sucks when stuff like this happens to us. I hope that you get some sort of resolve to make things right.

05-01-2009, 01:26 AM	#7
Genetic Defect difetosso Join Date: Oct 2008 First Name: Perry Location: An elevator Posts: 5,204 Trading: (5)	Re: PremiumHumidor.COM Beware!!!!! __________________ I'm an outcast riding into town alone I got wanderlust branded deeper than the bone

05-04-2009, 03:57 AM	#8
sodomanaz Guest Posts: n/a	Re: PremiumHumidor.COM Beware!!!!! Try writing to Consumerist.com

05-04-2009, 04:16 AM	#9
dentonparrots Guest Posts: n/a	Re: PremiumHumidor.COM Beware!!!!! I have sent them an email letting them know about this thread. At the very least it may improve things in the future, and let them know how poor customer service spreads by word of mouth quite quickly. Any company can sell you something, but how they resolve problems defines how good they truly are.

12-20-2010, 09:03 AM	#10
nick2021 Adjusting to the Life Join Date: Sep 2010 Location: San Antonio, TX Posts: 436 Trading: (17)	Re: PremiumHumidor.COM Beware!!!!! it would have paid for me to do a search on this site, ordered something in Nov from this company and they have not sent it...was for a secret santa pass too..upsets me that they won't return e-mails, phone calls, and their voice message box has been full last two days...has anybody else had issues with them recently. Not sure what to do at this point...really upsets me __________________ It's one thing to be stupid, it's dangerous for a stupid person to think he's smart!

12-20-2010, 10:00 AM	#11
JoeCool87TC Relaxing in Paradise... Join Date: Sep 2010 First Name: Joe Location: Beautiful Rural East Texas Posts: 186 Trading: (4)	Re: PremiumHumidor.COM Beware!!!!! I just looked and for me PremiumHumidor.COM comes up as a GoDaddy webpage with no content. Looks like they're defunct.

12-20-2010, 10:15 AM	#14
Volt I'm nuts for the place Join Date: Oct 2008 Posts: 2,799 Trading: (19)	Re: PremiumHumidor.COM Beware!!!!! Ouch Mac, sorry to hear that..... __________________ Curing the infection... One bullet at a time.

12-20-2010, 03:23 PM	#18
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,968 Trading: (60)	Re: PremiumHumidor.COM Beware!!!!! Might be time to close this one.... People are gettin a might bit confused. Nick can open a new thread if he is still seeking input. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

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