Mom's lost a customer today

[cle_smoker]

Originally Posted by JJG

never heard of Mom's but stuff like this just baffles me. why would they rather lose a $60 sale and a customer to save $20? Where I work, if someone scores a good deal because we forgot update our rates on the website, we honor it. no questions asked.

There you go, using common sense and good customer service. Sheesh!

But really, that is pretty crappy.