Mikes Cigars loses Oliva.

[Raralith]

Originally Posted by ChasDen

I don't think its "Anti-B&M".

I for one just need a good reason to support any business, smoke shops are no different than groceries, cars or furniture. Price is always considered but not always the determining factor.

I bought my last car from a dealer who offered me value for the added price over dealer "A".

Chas

Exactly. I rarely buy from B&M's, and one of the reasons why is not just price, but what any business has to offer. I never understood why most B&M's try to focus on the price point of their product when you can easily and readily get it over the internet. This is an uphill battle, and one you probably will not win. What gets customers in is that extra service, that something unique that you can't get anywhere else. If one of my local B&M's had scotch, a tip jar, and decent prices, I would be there at least 3 times a week. But instead they have no booze, and the prices are outragous, even with our already high state tabacoo taxes. Volt made a good list, and if a B&M near me had these, I wouldn't mind being a patron there. But most B&M's don't, and instead of improving service, I meet owners and employees that grumble, give me the stink eye, and be general snobs and asses. If you work at a B&M or know a B&M that has these traits, don't blame the customer base for not going to you, blame yourselves for not providing the right services.