Vinotemp... read the whole thread

[Jay Hemingway]

Originally Posted by SeanGAR

Response to my email below:

Sean

Thank you for your email. We will contact Cigarasylum.com regarding this post. (oopsie)

We request serial numbers as a means of quality assurance and this verifies true Vinotemp product. We have been in the business of manufacturing wine cellars for 25 years.

His unit was not a Vinotemp. He purchased a counterfeit Vinotemp and did not purchase from an authorized dealer and wants us to make good on a counterfeit item.

Vinotemp always stands behind there product and has always put the customers experience 1st and foremost.

We recommend you purchase the product through an authorized dealer. If you let me know the area you are located I can recommend a dealer for you.

Thank You,

Alvin Patrick

see this here explains the situation and i agree with them (vinotemp).

i still believe that could have been explained just like that to the OP in the first place, as well as the offer to sell the screws.