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08-07-2013, 10:03 PM | #21 |
Guest
Posts: n/a
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Re: Anyone had problems with their Palio cutter?
I sent an Email the last night and within 6 hours, right at the start of yesterday, I had an answer, written from an actual human being telling me where to ship it.
Thats for customer service as far as I am concerned... Now I just need to buy a Palio Lighter... |
08-10-2013, 06:30 PM | #22 |
Still Watching My Back
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Re: Anyone had problems with their Palio cutter?
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08-11-2013, 12:52 AM | #23 |
Just in from the Storm
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Re: Anyone had problems with their Palio cutter?
I got an email from Marc telling me Jungle Jim's had been informed about the warranty and that I could go back to get it swapped out. He even went as far to give me info on where to send it if I didn't feel like going back.
Amazing customer support! |
12-09-2013, 09:57 AM | #24 |
Gimme de Liga!
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Re: Anyone had problems with their Palio cutter?
I emailed Palio about an issue I'm having with a recently purchased cutter and have had no reply so far.
I'm finally going back to the B&M I purchased it from today.... (haven't been able to get there for a while because it is somewhat far from me. I'm certain the guys at Palio are swamped with things (especially since it is the holidays)…and I understand this completely.
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Joel CRA Member # 99977267 |
12-09-2013, 12:30 PM | #25 |
Chillin in the Aging Room
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Re: Anyone had problems with their Palio cutter?
I've never had a problem with mine in 4 years. However from word of mouth, I've heard if you do have an issue, their customer service is some of the best.
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Saving basements in the Land of 10,000 Lakes. |
12-09-2013, 04:53 PM | #26 |
Admiral Douchebag
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Re: Anyone had problems with their Palio cutter?
You can always PM the owner, OpusEX (Marc) here at CA.
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Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark! |
12-10-2013, 12:07 AM | #27 |
Gimme de Liga!
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Re: Anyone had problems with their Palio cutter?
Thanks guys. I'll do that since they haven't responded to the email I sent from their website last week.
Peace
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Joel CRA Member # 99977267 |
12-13-2013, 04:57 PM | #28 |
Just Bored Really...
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Re: Anyone had problems with their Palio cutter?
My palio has been coming apart too. I love it so much, and it's one of the CAO ones, so I don't want to replace it. I know those aren't around anymore and I don't know what they would replace it with. Additionally I don't have a palio carrying shop anywhere near me anymore.
Coming apart every so often is a small price to pay to have a palio that you don't see very often.
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"Not a Headache in a Hogshead" |
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