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Old 01-20-2009, 12:42 AM   #1
dannyboy
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Default General Cigar Customer Service...

Kicks major a$$! I posted a while ago about finding a piece of cloth or a cocoon in a LGC that I had been given from a friend (http://www.cigarasylum.com/vb/showthread.php?t=5423). I also wrote to General Cigar to let them know that I had found this, to let them know of any QC issues. Well, they asked for my address to send me replacements. I sent them my address, with the reminder that I only had one cigar, and that replacements were not necessary, that I had just wanted to call their attention to a possible issue. Well, I look in the mail today and see a package...its a whole freaking box of LGC with a letter apologizing for any inconvenience that the issue may have caused. DAMN!! A WHOLE BOX?! Because 1 cigar had an issue that may or may not have been their fault? That is some great customer service. How cool is it to get bombed by a major manufacturer?

Got to sit down with my roommate to smoke one tonight and these things are pretty darn tasty, even ROTT. Opens with a nice spice and then mellows into some great leather. A winner, even at their normal price tag, but a super winner when you get a whole box for free. I am stoked to say the least. Money has been tight and the cigar budget has been $0 for the past several months and looks like it will stay that way for a while longer. This box really helps me out and made my day. Just thought I would share some great Customer Service with you guys. General Cigar seems to take care of its customers!
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Old 01-20-2009, 12:44 AM   #2
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Default Re: General Cigar Customer Service...

WGACA

A nice surprise to say the least.
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Old 01-20-2009, 12:45 AM   #3
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Default Re: General Cigar Customer Service...

That is great customer service right there.
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Old 01-20-2009, 03:32 AM   #4
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Default Re: General Cigar Customer Service...

Wow, nice hit. Sometimes being the nice guy really does pay off.


Enjoy your smokes!
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Old 01-20-2009, 03:40 AM   #5
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Default Re: General Cigar Customer Service...

this makes me hope to find some cloth in a cigar too
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Old 01-20-2009, 05:52 AM   #6
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Default Re: General Cigar Customer Service...

That is outstanding customer service!
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Old 01-20-2009, 07:15 AM   #7
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Default Re: General Cigar Customer Service...

Wow, did not expect that ending...
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Old 01-20-2009, 08:04 AM   #8
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Default Re: General Cigar Customer Service...

Nice to hear that this story had a happy ending. Thanks, and enjoy those LGCs.
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Old 01-20-2009, 12:05 PM   #9
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Default Re: General Cigar Customer Service...

That's amazing....says a lot about them.
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Old 01-20-2009, 12:24 PM   #10
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Quote:
Originally Posted by Don Fernando View Post
this makes me hope to find some cloth in a cigar too
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Old 01-20-2009, 12:28 PM   #11
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Default Re: General Cigar Customer Service...

Thanks for posting this, gonna have to check them out now.
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Old 01-20-2009, 12:29 PM   #12
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Default Re: General Cigar Customer Service...

Wow, awesome story. Good to hear that about General Cigar.
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