Nearly an Entire Box of Liga Privada 9 Ruined

[T.G]

That damage is most definitely due to the box being slammed in shipping and the cigars hitting the inside of the box. Depending on how much room there was between the cigars and the inside of their respective boxes, some of the other cigars might not have taken as much damage.

You're going about it the right way, if it's a reputable retailer, they should own up to their packing mistake and replace or refund the money.

If push comes to shove, you could file a dispute with your credit card company.

As for contacting Drew Estates, you certainly can, they're a great group of people and they do try very hard to help out their customers, but ultimately, they weren't responsible for that damage.