How to deal with poor service?

[markem]

It is sometimes helpful to name the company in case someone has ideas on other approaches that may help you. If the product isn't costly and if you basically able to use it, then it might be best just to chalk it up to experience and move on. It sounds to me like you have tried really hard with this company, however, and that it is the poor customer service that is most bothering. In that case, I'd name the vendor just in case your experience is a one-off or part of a known pattern with the vendor.

Plus, never underestimate the healing power of a good and justified vendor rant.