Mold on expensive B&M sticks.

[shilala]

I'd zip my lip, leave, and never return. I've found there's a never-ending stream of sources that sell cigars without mold, don't play the always-tiring plume game, and are willing to bend over backwards properly taking care of their cigars and customers.
I mean seriously, if they don't have the mental capacity to take care of a cigar, how in God's glorious name ae they gonna handle a customer with a problem? Real poorly, that's how.