Hotel wi-fi rant......

[floydpink]

Originally Posted by cmitch

It must be a Marriott you're staying at. They suck at customer service. I consider them bottom feeders when it comes to these tactics. I stayed at a Marriott on the river in Savannah. Worst hotel experience ever and I'll never stay there again. Toilet wouldn't even flush. No continental breakfast and WiFi charges. No access to internet, either. It sucked hind tit.

Too bad you feel that way.
I've worked for Marriott for a long time and see a lot of happy owners with the Vacation Club and our resort is free wifi and they even lend you an adapter for free if your computer runs slow. (we also enjoy a 85-90% occupancy rate year round with very high customer ratings on a 1600 villa golf resort.

Just the same, you still get people who are a pain in the ass and blame us if it's raining the whole week they are here.

If you're ever in town, try the Motel 6, I hear their toilets are on turbo flush. and the bottom feeding catfish sandwiches ain't bad either.

Never been to Savannah, but you're painting with a broad brush.

[cmitch]

Originally Posted by floydpink

Too bad you feel that way.
I've worked for Marriott for a long time and see a lot of happy owners with the Vacation Club and our resort is free wifi and they even lend you an adapter for free if your computer runs slow. (we also enjoy a 85-90% occupancy rate year round with very high customer ratings on a 1600 villa golf resort.

Just the same, you still get people who are a pain in the ass and blame us if it's raining the whole week they are here.

If you're ever in town, try the Motel 6, I hear their toilets are on turbo flush. and the bottom feeding catfish sandwiches ain't bad either.

Never been to Savannah, but you're painting with a broad brush.

If the shoe fits, then Marriott needs to wear it. They are so detached from the customer they don't know what customer service is. And to deal with them in special events is even a bigger pain in the a$$. Since you work for Marriott, perhaps you should pay attention to what customers are saying about you, investigate the complaints and act to solve them. From reading your post, it would appear you'd rather blame the customer for your troubles than to solve them.
If you're referring to the Marriott Grande Vista in Orlando, here are the overall ratings:

Excellent: 410
Very Good: 208
Average: 58
Poor: 56
Terrible: 34

This means 80% thought their stay was good or better and out of 5 stars, they got 3.5. Not a very highly ranked hotel. This hotel failed to please 90 customers out of 776. Acceptable? BTW, I'd rated my stay in Savannah, GA average. They did fix the toilet . . . eventually. But, there's no value for the money spent and the Hampton in Savannah is a much better hotel.
If I'm ever in town, I'll look up a Hampton, thank you.

[floydpink]

Originally Posted by cmitch

If the shoe fits, then Marriott needs to wear it. They are so detached from the customer they don't know what customer service is. And to deal with them in special events is even a bigger pain in the a$$. Since you work for Marriott, perhaps you should pay attention to what customers are saying about you, investigate the complaints and act to solve them. From reading your post, it would appear you'd rather blame the customer for your troubles than to solve them.
If you're referring to the Marriott Grande Vista in Orlando, here are the overall ratings:

Excellent: 410
Very Good: 208
Average: 58
Poor: 56
Terrible: 34

This means 80% thought their stay was good or better and out of 5 stars, they got 3.5. Not a very highly ranked hotel. This hotel failed to please 90 customers out of 776. Acceptable? BTW, I'd rated my stay in Savannah, GA average. They did fix the toilet . . . eventually. But, there's no value for the money spent and the Hampton in Savannah is a much better hotel.
If I'm ever in town, I'll look up a Hampton, thank you.

We'll keep the light on at the Ritz Carlton for ya and do whatever it takes to regain your loyalty.

[icehog3]

Originally Posted by Texan in Mexico

I also had a problem with them - bought some Spanish Cedar wood chips for the yard, turns out they were from Portugal! No problem, my neighbor's cousin's barber has a friend in Seville that's going to hook me up...
Posted via Mobile Device

I'm the barber of Seville!