Advice for B&M owners anyone?

Jimmy:

I like your approach to handling customers. Its not hard-sell and you are letting the customers know you work there and if/when they have questions, you can take care of them.

The only B&M store where I live is small with a limited selection of cigars that I never heard of before. Now, I don't know every cigar on the market, but I don't see the common brands. I believe they open at 11am and close at 5pm Mon-Wed and stay open later on Thursday or Friday. It makes it difficult for me to go there, I work too. This place won't be a hang out for me, I am not going to pay 10 to 12 for a cigar I never heard of just to support their store.

When I was back home for the holidays, there was a much larger B&M with a great selection of cigars, a nice selection of accessories, and a knowledgeable staff. I went in there with my nephew. I spent $65 on cigars and my nephew bought some accessories. We sat and smoked a cigar and relaxed in some nice leather chairs. If that store was located where I live now, I would be a regular.

Jimmy-Just an FYI. I sent an email to you at your shop.


Cheers,



Mike T.