Advice for B&M customers anyone?

[enlightenedcigar]

I know that I am a young guy working in a B&M, I have worked in the same shop for 3 years now and it drives me crazy when new customers say something about me being young and knowing what I am talking about.

Its also terrible when a customer goes through a box of cigars searching for one, which is fine, and leaves loose sticks on the shelf or in randomly placed boxes.

Hate, HATE it when some one punches a cigar too hard and splits the cap, or cuts an inch off of the cigar and complains that the wrapper is coming off or the cap is busted. Its your own fault!