Bad Luck? Or Bad Company?

Originally Posted by tx_tuff

A big company like that is bond to make some mistakes. You are buying cigars from them because of the big discounts you are getting on the cigars, they made a mistake with one box and offered to exchange it for another. I know the other boxes where a little cheaper MSRP but one was only $2 cheaper. They did their best to take care of the problem, only other thing was to get refunded the cigars on BO.

Not saying just because you get a good deal you should expect problems, but I think a problem that comes up and is dealt with as best they can is something to expect from time to time.

By the way I don't buy anything from them anymore for other reasons.

I agree with you. I know that with such a large company mistakes will happen. I don't mean to come off like I am writing them off completely or I am saying they are bad company. I just am furstrated with the two orders I have placed and was wanting some feedback on everyone's experiences as well as some advice on what to do in this situation. Regarding the exchange, I really like the Churchill size, and next would be the Toro. However, if I exchanged for the Toros I would only be saving $8 verses $15. I think I am just going to wait it out as I have plenty of cigars at the moment and hope that it doesn't take too long. I am not a stickler for money, especially a difference of $7, but I would just rather wait it out and get what I had wanted than to settle. I hope I don't come off as an ahole though and I don't mean any of this that way at all.