I hate terrible customer service

Originally Posted by GKitty

As Customer Service professional, I've often been proactive when I see a customer is having unavoidable issues. You might skip the grouchin them out part, but you should definitely call and let them know you see what they did there. A customer recognizing my part in a solution is always motivating to me to make sure the rest of their experience goes smoothly.

I was j/k about grouching. I would rather things just work themselves out with little effort on my part.