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Old 12-13-2010, 04:18 PM   #1
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
Got mine today, 11 out of 12 work.
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Old 12-13-2010, 04:23 PM   #2
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
Still processing.....but they did email me the chance to get in on their latest offer.
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Old 12-13-2010, 05:59 PM   #3
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
Quote:
Originally Posted by papajohn67 View Post
Still processing.....but they did email me the chance to get in on their latest offer.
John...I emailed them last night and recieved a response this morning that mine had shipped...and then they arrived today.
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Old 12-16-2010, 01:21 AM   #4
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
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Still processing.....but they did email me the chance to get in on their latest offer.
My order is both "pending" & "processing" per my account info.

No response to my inquiry.

While I may still be "processing" I'm far from "impressed".
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Old 12-16-2010, 05:30 AM   #5
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
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Originally Posted by papajohn67 View Post
My order is both "pending" & "processing" per my account info.

No response to my inquiry.

While I may still be "processing" I'm far from "impressed".
I'm in the same boat. Not good customer service as far as I'm concerned.
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Old 12-16-2010, 07:02 AM   #6
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
Quote:
Originally Posted by papajohn67 View Post
My order is both "pending" & "processing" per my account info.

No response to my inquiry.

While I may still be "processing" I'm far from "impressed".
Quote:
Originally Posted by shvictor View Post
I'm in the same boat. Not good customer service as far as I'm concerned.
Between the packing (or lack of), the shipping, the server timeouts, and the "pending" stuff, shnoop pretty much lived up to their reseller rating.
Hopefully it'll work out soon for you guys. Fortunately it's not big dollars tied up while you wait for resolution.
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Old 12-16-2010, 07:11 AM   #7
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
Quote:
Originally Posted by papajohn67 View Post
My order is both "pending" & "processing" per my account info.

No response to my inquiry.

While I may still be "processing" I'm far from "impressed".
Same here.
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Old 12-16-2010, 10:44 AM   #8
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
Quote:
Originally Posted by papajohn67 View Post
My order is both "pending" & "processing" per my account info.

No response to my inquiry.

While I may still be "processing" I'm far from "impressed".
Mine was like that too, but they did respond to the inquiry and I got my lighters on Tuesday...order was placed on Thursday.

I hope everything works out for you...but I wasn't too pleased with their service as well. I tried calling the number on my statement, and it goes directly to a "No one can take your call...submit via website" message.
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Old 12-16-2010, 12:48 PM   #9
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
My order is still in process as well. I have sent an email query.

But if you shopped here expecting service then you are on the wrong boat. These kind of sites are not known for service, they exist to closeout merchandise at low margins and low prices.
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Old 12-16-2010, 02:40 PM   #10
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
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Originally Posted by bobarian View Post
My order is still in process as well. I have sent an email query.

But if you shopped here expecting service then you are on the wrong boat. These kind of sites are not known for service, they exist to closeout merchandise at low margins and low prices.
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Old 12-16-2010, 12:50 PM   #11
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
Quote:
Originally Posted by papajohn67 View Post
My order is both "pending" & "processing" per my account info.

No response to my inquiry.

While I may still be "processing" I'm far from "impressed".
Same here. Still processing. No response to my inquiry.
Miserable service. It's not like this is the only place selling lighters.
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Old 12-16-2010, 01:59 PM   #12
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
Quote:
Originally Posted by shvictor View Post
I'm in the same boat. Not good customer service as far as I'm concerned.
Quote:
Originally Posted by bobarian View Post
My order is still in process as well. I have sent an email query.

But if you shopped here expecting service then you are on the wrong boat. These kind of sites are not known for service, they exist to closeout merchandise at low margins and low prices.
No worries. My tracking tells me they're in San Pablo. Bob should get his today or tomorrow, and I should get mine tomorrow or Monday...

I don't know about you, Steve??? Maybe never with that attitude!
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Old 12-16-2010, 06:52 PM   #13
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
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No worries. My tracking tells me they're in San Pablo. Bob should get his today or tomorrow, and I should get mine tomorrow or Monday...

I don't know about you, Steve??? Maybe never with that attitude!
Yeah I'm screwed
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Old 12-16-2010, 07:18 PM   #14
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
In case you missed it.....

http://www.pennywise.biz/
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Old 12-16-2010, 06:35 PM   #15
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Default Re: 12 Ronsons $17 until 8PM 12/9/10
Quote:
Originally Posted by papajohn67 View Post
My order is both "pending" & "processing" per my account info.

No response to my inquiry.

While I may still be "processing" I'm far from "impressed".
Contacted them a 2nd time...tracking number provided and whatever they are sending is currently enroute. I'm sure I'll something else to ***** about by the time the package arrives.
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Old 12-16-2010, 06:45 PM   #16
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I'm sure I'll something else to ***** about by the time the package arrives.
Well, you did leave a word out of this sentence...
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