A shining example of poor customer service!

[bscottskangum]

Originally Posted by BlackDog

I'm sorry to rain on the hate parade here, but Boswell's spell out their shipping costs right on their website:

http://www.boswellpipes.com/shipping.html

Having said that, yes, they should have called you.

Just because there is a page that says "shipping" doesn't mean that the page actually says anything about the situation here...it doesn't even have a rate for shipping, the only thing it says is that you will be charged a 6% tax for shipping in PA. Nothing on there about how much to send for shipping or what they will do if they don't receive enough to cover the shipping.

Don't think that page pertains to anything that happened with Hugh