A tale of a 3 person Herf

Volt · 02-15-2010, 08:09 AM

So, Sat Tbone, Mac and I head over to Bailey's. Too start, Bailey's has never been know for it's service. The food is decent, cigar friendly and easy to get to, but service sux. Sat was no exception, in fact they set a new low and a high.

I arrived earlier than the other two at 1235, by 1300 no sign of a waiter so I fetched Mac and I menus and went to see if a manager might be available. I was told the manager (the general manager) was doing an interview and would be over shortly. At this time I asked/coerced Mac and Tbone into waiting with me to see just how bad they could get.

After another 35 min go by, I see the manager bringing food out of the kitchen to people at the bar, so I go find the waiter and ask if the interview is over. He toddles off in search of the boss. Boss comes over and apologizes saying that he forgot us. I told him I had not been impressed with their service in the past and that today I had been sitting there by now an hour with no attention. I stated that I didn't feel that I should have to hunt down the wait staff for service, he agreed. So apologizing, he sent over the dim wit who had been watching us for an hour to take our orders.

So, 15 - 20 min later, the manager comes over apologizing again and says that he has compted the meals, gives each of us a $20 gift card and then gives me a $60 "party" gift card for the next time we come as a group.

This was about the only way he could have fixed the issue and he went the extra distance. Had it been a shift manager, I doubt the comps would have been what they were. I can now see how the staff is so poor with the example he seems to lead by, not good for them. I am intrested to see what the service is like the next time we go in. Hopefully, we will be waited on a bit faster and with a smile. I do miss my waitresses at Hooters, they know how to get it done

02-15-2010, 08:09 AM	#1
Volt I'm nuts for the place Join Date: Oct 2008 Posts: 2,799 Trading: (19)	A tale of a 3 person Herf So, Sat Tbone, Mac and I head over to Bailey's. Too start, Bailey's has never been know for it's service. The food is decent, cigar friendly and easy to get to, but service sux. Sat was no exception, in fact they set a new low and a high. I arrived earlier than the other two at 1235, by 1300 no sign of a waiter so I fetched Mac and I menus and went to see if a manager might be available. I was told the manager (the general manager) was doing an interview and would be over shortly. At this time I asked/coerced Mac and Tbone into waiting with me to see just how bad they could get. After another 35 min go by, I see the manager bringing food out of the kitchen to people at the bar, so I go find the waiter and ask if the interview is over. He toddles off in search of the boss. Boss comes over and apologizes saying that he forgot us. I told him I had not been impressed with their service in the past and that today I had been sitting there by now an hour with no attention. I stated that I didn't feel that I should have to hunt down the wait staff for service, he agreed. So apologizing, he sent over the dim wit who had been watching us for an hour to take our orders. So, 15 - 20 min later, the manager comes over apologizing again and says that he has compted the meals, gives each of us a $20 gift card and then gives me a $60 "party" gift card for the next time we come as a group. This was about the only way he could have fixed the issue and he went the extra distance. Had it been a shift manager, I doubt the comps would have been what they were. I can now see how the staff is so poor with the example he seems to lead by, not good for them. I am intrested to see what the service is like the next time we go in. Hopefully, we will be waited on a bit faster and with a smile. I do miss my waitresses at Hooters, they know how to get it done __________________ Curing the infection... One bullet at a time.