Mad as heck at a retailer

MajorCaptSilly · 09-18-2009, 05:44 PM

I ordered some of the Cain Habano Robustos from an online retailer on 9/4. The website stated that they were in stock as of 9/1. I received instant confirmation of my order and my card was charged immediately. Even allowing for the holiday, I thought it was odd that my order hadn't shown "shipped" status by 9/10 since I thought they were in stock an all. I used the online contact form in the "Contact Us" section to inquire on my order. I got no response from that. On the 11th I emailed customer support directly. I got no response from that. I emailed them again on the 14th. Once again, no response for 24 hours. I called them on the 15th and a nice lady told me they were are on backorder but were expected in "today". I told her about my frustration with their order status updates and not answering my inquiries. She said they'd throw in a couple samples. As of today my order still hadn't shipped. I answered the email they sent confirming our conversation on the
15th with a question as to why the cigars hadn't shipped and when they expect to ship. They replied they expect them in on Monday or I could get a refund. A little communication on the front end of this deal would have made me happy. I don't think I should even have to inquire when something is on backorder if it is not clearly shown on the website. I've dealt with this vendor twice: My first time and my last time.

I'm not going to mention the sites name but it is currently stating that the Cain Habano is still in stock as of 9/14/09. Just not for me.

MCS

P.S. I'm not mentioning the site's name for a certain reason. I don't want to start a flame war. Just want to vent. I won't answer PM's asking the site's name.

09-18-2009, 05:44 PM	#1
MajorCaptSilly Sklee Join Date: Oct 2008 First Name: Scott Location: Mishawaka, IN Posts: 2,523 Trading: (30)	Mad as heck at a retailer I ordered some of the Cain Habano Robustos from an online retailer on 9/4. The website stated that they were in stock as of 9/1. I received instant confirmation of my order and my card was charged immediately. Even allowing for the holiday, I thought it was odd that my order hadn't shown "shipped" status by 9/10 since I thought they were in stock an all. I used the online contact form in the "Contact Us" section to inquire on my order. I got no response from that. On the 11th I emailed customer support directly. I got no response from that. I emailed them again on the 14th. Once again, no response for 24 hours. I called them on the 15th and a nice lady told me they were are on backorder but were expected in "today". I told her about my frustration with their order status updates and not answering my inquiries. She said they'd throw in a couple samples. As of today my order still hadn't shipped. I answered the email they sent confirming our conversation on the 15th with a question as to why the cigars hadn't shipped and when they expect to ship. They replied they expect them in on Monday or I could get a refund. A little communication on the front end of this deal would have made me happy. I don't think I should even have to inquire when something is on backorder if it is not clearly shown on the website. I've dealt with this vendor twice: My first time and my last time. I'm not going to mention the sites name but it is currently stating that the Cain Habano is still in stock as of 9/14/09. Just not for me. MCS P.S. I'm not mentioning the site's name for a certain reason. I don't want to start a flame war. Just want to vent. I won't answer PM's asking the site's name. __________________ Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink?