Cuban Crafters online ordering.

I apologize if this is in the wrong area, I wasn't sure where to post. I wanted to see what peoples thoughts are. On the 6th of July I placed an order for a humidor and 2 bundles from Cuban Crafters. I received a confirmation e-mail but the content of the e-mail was blocked by the Army. I sent 2 follow-up e-mails during that week to have them send it to a different e-mail address (my civilian g-mail account) so I could ensure the order was properly processed. I received no response. I finally had to stay up late into the night when the store in the states would be open to talk to someone. All they could tell me was the order was processed but they had no way of tracking it, and to call back in a week if I didn't get it. Is this a common occurence or did I just get a raw deal? Also what online retailers does everyone here use that has receptive and responsive costumer service? It is hard when you are 8,000 miles away to deal with people who can't help. Thanks for any input.