CAO Excellence

csbrewfisher · 05-15-2009, 09:14 AM

CAO cigars have their devotees and detractors, just like any brand. Say what you will about their product, they are a world-class company when it comes to customer relations. This has been demonstrated to me in the past, and it was again this past week.

I like lanyards...I have to wear a badge at work. It occurred to me that I didn't have any cigar related lanyards. I went to several of the major manufacturer's websites, and made requests, offering to pay for shipping or whatever. I received negative or no response from everybody except CAO.

I was contacted almost immediately by Jon Huber, the Director of Lifestyle and Marketing, and told that a package was going out that day, and he wasn't asking for shipping costs or anything either.

To my surprise a Fed-x delivery arrived two days later containing not only a lanyard, but also a handsome CAO/Nashville baseball cap.

Like I said, world-class. Thanks CAO for excellent cigars, and excellent customer service that goes beyond the norm.

05-15-2009, 09:14 AM	#1
csbrewfisher Welcome to my nightmare Join Date: Oct 2008 First Name: Jerry Location: Colorado Springs Posts: 676 Trading: (10)	CAO Excellence CAO cigars have their devotees and detractors, just like any brand. Say what you will about their product, they are a world-class company when it comes to customer relations. This has been demonstrated to me in the past, and it was again this past week. I like lanyards...I have to wear a badge at work. It occurred to me that I didn't have any cigar related lanyards. I went to several of the major manufacturer's websites, and made requests, offering to pay for shipping or whatever. I received negative or no response from everybody except CAO. I was contacted almost immediately by Jon Huber, the Director of Lifestyle and Marketing, and told that a package was going out that day, and he wasn't asking for shipping costs or anything either. To my surprise a Fed-x delivery arrived two days later containing not only a lanyard, but also a handsome CAO/Nashville baseball cap. Like I said, world-class. Thanks CAO for excellent cigars, and excellent customer service that goes beyond the norm.