Best Buy Sucks!!!

[Blueface]

I use to feel so much the contrary.
The one near me has always been exceptional.
That all changed yesterday.
I am still so angry and so humiliated over what transpired.
Went to return a TV less than 90 days old that went south. Their brand, Insignia.
What a nightmare.
They think it is OK to tell a customer to wait four weeks for the repairs, meantime, you are without the set, still paying for it and with one less month of warranty. Oh yeah, that too. You lose your warranty during that time as nothing extra is added.
They think it is OK to be rude to customers.

After a couple of discussions with a couple of managers, all civil and professional on my part, they had the audacity to ask me to leave as they no loner wanted to discuss any other options. I called Insignia right after that and they could not believe what happened and are trying to work something out. I have to go to a second, different Best Buy store as I refuse to return to this one until the manager is licking my butt for his actions. Will see what happens in a short while. Problem is no one has the tv in stock. They want to upgrade me to a larger one but have to pay the difference and I bought mine on sale for $100 off and now that is not accounted for in the upgrade so the new one will cost me $300 more plus $200 for a bracket that is stronger. So basically, yeah, a larger tv for $500 more to invoke a warranty and not wait four weeks.

Just wrote a four page letter directly to the Chairman, Richard M. Schulze and managed to get directly to his office with it. Let's see what comes out of that. What a bunch of a..holes.
Never again.
Don't they know what drove Circuit City out of business?
Don't companies learn from their past behavior or that of their competitors?
How can this person I dealt with be a "store manager". Who was so blind to promote such an idiot?