This, My Friends, Is Customer Service At Its Finest

pnoon · 10-07-2015, 05:35 PM

As many of you know, I am a happy Traeger owner.
They come with a 3 year warranty. (I bought mine 4 years ago.) And while my smoker functions well, it seems that the paint has started to blister and peel.

At the suggestion of a Traeger sales rep at Costco, I emailed Traeger with these and a couple of other photos. Since it was out of warranty, I asked if there was anything I could do to prevent it from worsening.

An hour and a half after sending the email, I get a telephone call from Traeger telling me that they would send out a new drum and chimney right away. "We want your Traeger to look good".

Honestly, I thought they might make it right. But what astounded me was that they responded to my email and called me so quickly and assured me they would replace the drum and chimney.

It feels nice to be on the good side of a customer service issue for a change.

10-07-2015, 05:35 PM	#1
pnoon YNWA Join Date: Oct 2008 First Name: Peter Location: San Diego Posts: 29,919 Trading: (20)	This, My Friends, Is Customer Service At Its Finest As many of you know, I am a happy Traeger owner. They come with a 3 year warranty. (I bought mine 4 years ago.) And while my smoker functions well, it seems that the paint has started to blister and peel. At the suggestion of a Traeger sales rep at Costco, I emailed Traeger with these and a couple of other photos. Since it was out of warranty, I asked if there was anything I could do to prevent it from worsening. An hour and a half after sending the email, I get a telephone call from Traeger telling me that they would send out a new drum and chimney right away. "We want your Traeger to look good". Honestly, I thought they might make it right. But what astounded me was that they responded to my email and called me so quickly and assured me they would replace the drum and chimney. It feels nice to be on the good side of a customer service issue for a change. __________________ Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are. -John Wooden