Help. My Stinky is... broken?

[bobarian]

Originally Posted by Ogre

What I dont think you guys fully understand. Bill (Stinky) does not deal with daily sales and distribution. It is controlled by a company in Miami. Bill doesnt have control over what websites like CI and Monster does. If he warranties the ashtray, those sellers have made their profit and not have to take care of these issues.

Sorry Larry, that is completely irrelevant. Sellers do not warranty products, manufacturers do. If a customer has already reached out to the retailer(seller) and chooses to escalate to the manufacturer, then he deserves instant satisfaction if his claim is valid. By offering to sell the customer a second product Bill is netting double profits as the he has already collected on the wholesale price he sold to the retailer.

For comparison, look at the customer service offered by Mark Aub at Palio. Immediate exchange at the retailer or upon mailing of product. I dont think Mark is making Palio cutters in his barn, but he keeps a supply on hand to satisfy claims. If not directly on hand available immediately if not sooner.