Just Needed To VENT!!!

Ogre · 09-28-2012, 10:24 PM

I had a little fender bender with my pick up this past weekend. All is OK, but thats not the problem. I dropped off my truck and the body shop, made contact with my insurance company and made arrangements for a rental car (where the problem startes). I picked up a car from Enterprise Car Rental last night (Thursday). While driving it home, the car had a rattle that sounded like the exhaust system was going to fall off. I figured I would take it back today (Friday) and get another car. I went out side this afternoon and found the left rear tire was flat, oh it gets better. I call Enterprise at 4:17 and explained to problems to the agent. I was told he would send a truck out to take care of the car and get me a replacement, figured great customer service. At 5:50, the agent called my back and proceeded to tell me that I didnt PAY for their roadside assistance and they would not send a truck to help and I would have to get the car to rental location for an exchange (they close at 6:00). I am starting to get a little upset at this point. I call their corp customer service line and talk with a compliance manager and explained the situation. We did a 3 was call with the agent and the agent proceeded to tell me that I WAS WRONG and he never promised me anything. I then told them that I was going to get the car to the rental location and drop it off and finish my rental with them. The agent tells me that I cant do that because the office is already closed and I would have to keep it till tomorrow and pay another days rental. The Mgr chimed in and at that point I have a tow truck on its way to my house to get the car. The agent never offered another car or any type of assistance. I filled a formal complaint with corporate and it is supposed to be looked into. This is still not over, I get a call from the location manager and he finally offered a replacement car, but never apologized for his employees behavior. I refused and will take my business elsewhere. Thanks for listening to me rant on, I just needed to vent.

09-28-2012, 10:24 PM	#1
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Just Needed To VENT!!! I had a little fender bender with my pick up this past weekend. All is OK, but thats not the problem. I dropped off my truck and the body shop, made contact with my insurance company and made arrangements for a rental car (where the problem startes). I picked up a car from Enterprise Car Rental last night (Thursday). While driving it home, the car had a rattle that sounded like the exhaust system was going to fall off. I figured I would take it back today (Friday) and get another car. I went out side this afternoon and found the left rear tire was flat, oh it gets better. I call Enterprise at 4:17 and explained to problems to the agent. I was told he would send a truck out to take care of the car and get me a replacement, figured great customer service. At 5:50, the agent called my back and proceeded to tell me that I didnt PAY for their roadside assistance and they would not send a truck to help and I would have to get the car to rental location for an exchange (they close at 6:00). I am starting to get a little upset at this point. I call their corp customer service line and talk with a compliance manager and explained the situation. We did a 3 was call with the agent and the agent proceeded to tell me that I WAS WRONG and he never promised me anything. I then told them that I was going to get the car to the rental location and drop it off and finish my rental with them. The agent tells me that I cant do that because the office is already closed and I would have to keep it till tomorrow and pay another days rental. The Mgr chimed in and at that point I have a tow truck on its way to my house to get the car. The agent never offered another car or any type of assistance. I filled a formal complaint with corporate and it is supposed to be looked into. This is still not over, I get a call from the location manager and he finally offered a replacement car, but never apologized for his employees behavior. I refused and will take my business elsewhere. Thanks for listening to me rant on, I just needed to vent. __________________