I just had to say...

PA_Rob · 07-19-2012, 02:57 PM

Being new here, I hope this isn't a major faux pas. Please tell me if it is!

I just received my first order ever from Smoke Inn. Yes, everything was shipped quickly, packed well and came as ordered. (twss) What illicited this post was the handwritten letter - with my first name on it - thanking me for my business and stating how much they value customers. It was signed by their Operations Manager. Nice touch, guys.

So, +1 to Smoke Inn for making the extra effort in the name of customer service.

I look forward to throwing more money your way!

PS - it was 4 5-packs of Liga #9 Robustos

07-19-2012, 02:57 PM	#1
PA_Rob Just in from the Storm Join Date: Jul 2012 First Name: Rob Location: PA Posts: 8 Trading: (0)	I just had to say... Being new here, I hope this isn't a major faux pas. Please tell me if it is! I just received my first order ever from Smoke Inn. Yes, everything was shipped quickly, packed well and came as ordered. (twss) What illicited this post was the handwritten letter - with my first name on it - thanking me for my business and stating how much they value customers. It was signed by their Operations Manager. Nice touch, guys. So, +1 to Smoke Inn for making the extra effort in the name of customer service. I look forward to throwing more money your way! PS - it was 4 5-packs of Liga #9 Robustos