How to deal with poor service?

fencefixer is not the person I am dealing with. i am sorry to give that impression. I was just agreeing with his statement.

As far as emails I would only do that to show both sides and show that I am not overly picky and I am not being unreasonable, and that I am someone who buys an item then want to return it.

I have given a break down of what has taken place and have been truthful with what has taken place.