Heartfelt Experience

bdgile · 10-28-2011, 11:28 AM

I just wanted to let you guys know about my first experience with Heartfelt Industries. I have heard a lot about them from you guys so instead of using my regular bead supplier, this time I tried them out.

The site was extremely informational and easy to use. I ordered a pound and the shipment seemed to go out that second... okay, not that second, but faster than I have ever has something shipped.

I received the beads a couple days later, but they were very powdery. Almost like they were real crushed up or something. I'm guessing those UPS guys throwing stuff around maybe? I emailed the company and sent some pictures of how they looked, wondering if they were supposed to be this way and if they are okay to use.

The OWNER of the company emailed me back within minutes telling me how sorry he was and that he would me a new pound right away.

Although that was just the other night so I don't have the beads yet, I am EXTREMELY impressed with this experience!!! I recommend that all of you use this company. I anything goes wrong, like it did, it will be taken care of.

I could only imagine what my, old, usual bead company would do if we had this problem.

Congratulations to Heartfelt Industries, a GREAT COMPANY!!!

10-28-2011, 11:28 AM	#1
bdgile Still Watching My Back Join Date: Sep 2011 First Name: Brian Location: Wisconsin Posts: 124 Trading: (1)	Heartfelt Experience I just wanted to let you guys know about my first experience with Heartfelt Industries. I have heard a lot about them from you guys so instead of using my regular bead supplier, this time I tried them out. The site was extremely informational and easy to use. I ordered a pound and the shipment seemed to go out that second... okay, not that second, but faster than I have ever has something shipped. I received the beads a couple days later, but they were very powdery. Almost like they were real crushed up or something. I'm guessing those UPS guys throwing stuff around maybe? I emailed the company and sent some pictures of how they looked, wondering if they were supposed to be this way and if they are okay to use. The OWNER of the company emailed me back within minutes telling me how sorry he was and that he would me a new pound right away. Although that was just the other night so I don't have the beads yet, I am EXTREMELY impressed with this experience!!! I recommend that all of you use this company. I anything goes wrong, like it did, it will be taken care of. I could only imagine what my, old, usual bead company would do if we had this problem. Congratulations to Heartfelt Industries, a GREAT COMPANY!!!